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“Not good decor or value”
2 of 5 bubbles Review of Mantra Wollongong

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Mantra Wollongong
Ranked #10 of 15 Hotels in Wollongong
Melbourne, Australia
Level Contributor
447 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
“Not good decor or value”
2 of 5 bubbles Reviewed 5 April 2014

Forget it. This is a terribly located, dirty motel that does not reach a reasonable standard for the traveller. The website pictures are highly deceptive in terms of what you think you have ordered and what you get.

Skip looking and stay somewhere that is closer to the beach & CBD and that offers clean rooms.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Webster27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica D, General Manager at Mantra Wollongong, responded to this review, 30 April 2014
Dear Webster,
Thank you for your recent feedback. Can I firstly apologise for the delay in responding. We have recently changed ownership and this has caused some delays in our ability to respond to your review. I am very sorry to read that the location of our property did not meet to your satisfaction. We are advertised as a CBD property, located very conveniently and only two blocks from the Crown Street Mall, which is walking distance to many cafes, restaurants, shopping, business needs and entertainment. The harbourfront area is a little further, approximately a 20 minute walk or a couple of minutes by car. So I do infact feel we are very well located and I'm sorry this was not adequate for your needs. In reference to the cleanliness of our rooms, without knowing the exact nature of your concern, its difficult to comment. I can only say that we have very well trained room attendants who do a wonderful job here and we generally recieve very positive feedback. Had we been given this information during your stay, I would have had the opportunity to rectify any apparent problems. Thank you very much however for your comments and I hope that you enjoy your next visit to Wollongong.
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223 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 bubbles Reviewed 4 April 2014

I booked at short notice and only chose the Mantra as every other reasonable venue was booked out. The Motel is near the station and a long walk from the beach and other attractions. I was quoted $305 for the Saturday night non balcony room. When we got there they had been nice enough to upgrade us to a balcony room. There was a note in the room saying that Mantra had just taken over the business There was no compendium of services nor mini bar price list. The suite was very roomy but smelt of mould. The bed and room facilities were good but bathroom was basic with insufficient space on the sink to put your personal toiletries We had the buffet breakfast in the dinning room. They only had scrambled eggs on offer with the bacon. I asked one of the staff if I could have fried or poached eggs as I was lactose intolerant and she said no they couldn't do that as everyone would want them. I was amazed. Surely that is the point of customer service. She was kind enough to prepare some scrambled eggs without milk. It was clear she was just implementing company policy. The kitchen was open to the dining area and the oil cooking fumes were so strong they went through our clothes and we had to change after breakfast to avoid the unpleasant smell. I have stayed at many 4 star plus establishments and this is not one of them. Over priced and very poor customer service policy. Staff were, however, very pleasant. I would not stay there again.

Room Tip: Ask for higher floors so you can see more than the railway station
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graeme C, General Manager at Mantra Wollongong, responded to this review, 20 May 2014
Dear Ken C,

Thank you for your feedback regarding your recent stay at Mantra Wollongong. I'm sorry to hear that on this ocasion, we failed to live up to your expectations.

Please know that your concerns are taken seriously, and discussions regarding your feedback have been held with both the housekeeping and breakfast teams within the hotel.

Thank you for your positive comments regarding the friendliness of our team, and I'm glad that the upgrade to the balcony room was enjoyed. Compendiums with a full list of hotel and local services are now in all rooms, and these have been very well received by our guests.

Should you wish to come back and give us an opportunity to show how good we can be, please feel free to contact me directly for your booking.

Regards,

Graeme Coopper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mantra Wollongong

Property: Mantra Wollongong
Address: 6-10 Gladstone Ave, Wollongong, New South Wales 2500, Australia (Formerly Best Western)
Region: Australia > New South Wales > Wollongong
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Wollongong
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Wollongong 4.5*
Number of rooms: 52
Official Description (provided by the hotel):
Take in your view of Wollongong's spectacular beaches and scenery as you relax in your One or Two Bedroom apartment centrally located in the heart of Wollongong. Mantra Wollongong has everything you need to make your visit pleasurable and successful. Whether you're travelling for business or pleasure, you'll immediately feel at home in the welcoming atmosphere and the friendly service. Mantra Wollongong is conveniently situated close to the many sights and attractions of the area. Stroll to the city centre and do a little shopping or grab a bite to eat. Nearby there are shopping malls and many local attractions like the Botanical Gardens and Jamberoo Action Park. If you're here on business then our conferencing and meeting facilities are of a very high standard with the latest in facilities and technology in a light and airy setting. Leave your car in your complimentary undercover parking while you explore on foot. Mantra Wollongong is located close to the airport, public transport, sporting and entertainment venues and ocean beaches. ***Mantra Wollongong is a 100% Non-Smoking property*** Please Note: Mantra Wollongong cares for all of it guests, with this in mind we have a strict no party policy. Restrictions are placed on the number of occupants in each room, guests not adhering to these restrictions will be asked to vacate. ... more   less 
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