In Wollongong for wife's business, so I had free time and a desire to explore the area. Called up the Mobile Bike Rental people and had probably the best customer service experience of my life! The delivered the bike I requested to my hotel very quickly, provided a map and suggestions of places I might want to ride. The bike was in excellent shape and came provided with a helmet and bike lock too. Dragan the owner was so very friendly and his advice on where to ride was spot-on. Wollongong has a beautiful coastline, particularly north of town, and lots of little beaches and cafes, restrooms and even places for water breaks. Mid-day on the second day I ran over some glass and had a flat. I called Dragan to ask what to do...didn't want to walk it back, but didn't know where to get a tire replacement. I didn't even have to ask, he came immediately to where I had broken down, apologized to ME for the flat I had caused, and brought me a replacement bike and a smile! Never asked me to pay for the service, or the repair, even though I was prepared to pay for a repair trip or what have you...my fault for running over the glass, so I thought it would only be fair. He wouldn't hear of it, got me back going in no time, wouldn't take any money from me, and just made my day. I wish my own family treated me as well as this guy does! When it came time for me to leave I just gave them a call and left my bike at the hotel with an envelope containing payment for the rental...on the honor system. How can you beat that?
To sum up, Wollongong is a great place to ride and Mobile Bike Rental is a super place to do business with. I would do business with them any time, and hope to get to do so again!
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