We stayed 15 nights here recently with our grandchildren. We stayed here last year around the same time. The main reasons for staying at the Chifley were the pool (not many places have pools in W'gong) and the location! The hotel is just across the road from the cycle way and the beaches and a short walk into the CBD. We mostly found the staff very friendly although there was a distinct lack of staff! One afternoon our kids had milkshakes and sandwiches outside near the pool, after lunch we went to the beach for some bodyboarding, when we arrived back at the pool approximately 2 hours later, the dirty dishes were still on the table! My husband told a staff member who replied "well it is Christmas!" then proceeded to begrudgingly clean up the mess! Yes, it was Christmas and the hotel was full, so, put on more staff!
There is a "pool rules" sign near the pool which clearly states NO ALCOHOL or BREAKABLES in pool area!! Obviously a blind eye is turned to this "rule" when a large, boisterous group of people order beers, cocktails and food and have it all delivered right into the enclosed pool area by a staff member!! This is just not acceptable, our children were in this area and swimming in the pool!!! Your staff need to be instructed to stand up to these people, like I said, not good enough!!
We were in a Junior Suite which was OK but we were on the 10th floor, one day I waited 20 minutes for the lift!!! Another day the lift malfunctioned with us and our kids in it, it was very frightening especially for the children!! The lifts seemed to be playing up the whole time we were there, very frustrating!!
It seemed to me that housekeeping was very short staffed over this period, some days our room was not serviced until 3pm or later! The girls did a good job but the bed linen left a bit to be
desired, torn sheets are not acceptable!! I did not mention this because they seemed to be working extremely hard under difficult circumstances!!! The overall cleanliness of the room was fair but the balcony (same last year also) was very dirty and obviously not cleaned between checkins!
Having said all this, we would stay here again because we hope it will get better and the location and pool are perfect for us!
- Official Description (provided by the hotel):
- Sage Hotel Wollongong is a modern hotel located about an hours drive from Sydney on the scenic NSW South Coast. The hotel is situated on Wollongong's foreshore, adjacent to WIN Sports and Entertainment Centre and a short walk to Wollongong City Beach, vibrant restaurants and cafes, and fabulous shopping at Wollongong Central and Crown St Mall. ... more less
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