I stayed at the Quest Wollongong on Saturday night (9 March) as I was completing in the Wollongong Triathlon on Sunday 10 March, which is a qualifier for the World Triathlon Championships in London in September. Prior to my arrival I telephoned to ask for a later checkout and was informed that this would cost an extra $25 and that noon was the cut-off time! I have competed all around Australia and around the World and have never been charged this before. Most hotels/apartment complexes would realise the business opportunities that having a large triathlon in their area can bring and do not charge athletes extra. We are a large network and spend thousands of dollars in the course of a year on accommodation. In addition, I was charged $8 to park the car. It is evident that there is not much parking in Wollongong and that cars can be subject to criminals if parked on the street, but this charge was not mentioned on the Lastminute website. In addition, it is so noisy that I ended up not sleeping at all. There are a lot of car hoons and people on the streets until the very early hours and into the next morning. Other than that, the accommodation was clean and comfortable and the reception staff are very efficient, but I will not stay there next time I race in Wollongong. In addition, I have just checked my credit card statement and when the card was swiped on arrival, a $1 charge has been applied to my account! I will be ringing to have this refunded!
- Official Description (provided by the hotel):
- Quest Wollongong is conveniently located in the heart of Wollongong CBD, 100 metres to restaurants, cafes, cultural attractions, shopping precinct, Wollongong's harbour and beaches are a short stroll away. The property features a combination of newly refurbished one and two bedroom serviced apartments. Our spacious self contained apartments offer separate living space to the bedroom, providing an ideal alternative to a traditional hotel room. Apartments feature fully equipped kitchen, spacious living/ dining area, bathroom, private laundry facilities and separate work desk. Our two bedroom apartments offer space and privacy, featuring two bedrooms, two bathrooms and a separate spacious living and dining area. We also offer on-site secure car parking (at $10.00 per space, per night - one car per apartment), internet access, and meeting/conference facilities for up to 20 delegates. A home away from home in Wollongong ... more less
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