My sister, Mother and I travelled to the Towradgi Surf Leisure Resort on the 13th of September to stay for two nights as my Brothers 40th birthday was on the Saturday night. We left our Cabin on the Saturday night, after ensuring that we had locked everything up and put some valuables we did not want to carry away in our luggage, to head across the road for my brothers party, on our return we discovered that we had been violated. Our cabin door smashed in and our belongings stolen. Mobile phones, wallets, identity, jewellery. We were stunned and in complete shock. We contacted the police first and then the cabin park security. The security guard on duty was very understanding and helpful. We explained that we wanted to speak with the Manager. The security guard contacted the manager and by his conversation it was obvious he was not interested in coming down to our cabin. The security guard made a point that it would be a good idea as we were so distressed. The manager arrived and it was so very obvious he did not care at all, he skipped around the issues at hand as he was obviously very careful about what he said to us because we were never going to be offered any form of compensation. The door was smashed open and the police couldn't send anyone for finger prints until the following morning. We were told not to touch the door and we obviously did not feel safe in that cabin. The manager just shut the door and put a chuck under it and said "well you can sleep now".. No compassion, no sorry that this has happened, no moving us to a safer cabin. Obsolutely nothing. We could not sleep. Our identities stolen, we were left feeling scared and violated. This is completely unsatisfactory. We contacted the radio station 2GB because we felt so angry about the event. Here we received some understanding. The manager did not care that this had happened, he even admitted that this occurred but usually because people have left the doors open, it was very obvious we had locked up and there was forced entry.
If this Leisure Resort has this problem regulary, they should be advising people on check in and in the compendiums to not leave valuables in the cabin and to ensure that everything is locked up and curtains closed. Give decent people some warning. Dont just let them walk into a situation where they end up completely violated.
I am so disgusted about the weekend events, I will be contacting radio stations and televison stations to bring this problem into the spot light.
Our advice DO NOT STAY AT TOWRADGI SURF LEISURE RESORT! The police said it is an area where people who have no respect for others do this sort of crime to get money. We have been left distressed. We feel completely unsafe even in our own homes.
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