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“Not Safe, and Dont care”

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Wollongong Surf Leisure Resort
Ranked #3 of 11 Wollongong B&B and Inns
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not Safe, and Dont care”
Reviewed 15 September 2013

My sister, Mother and I travelled to the Towradgi Surf Leisure Resort on the 13th of September to stay for two nights as my Brothers 40th birthday was on the Saturday night. We left our Cabin on the Saturday night, after ensuring that we had locked everything up and put some valuables we did not want to carry away in our luggage, to head across the road for my brothers party, on our return we discovered that we had been violated. Our cabin door smashed in and our belongings stolen. Mobile phones, wallets, identity, jewellery. We were stunned and in complete shock. We contacted the police first and then the cabin park security. The security guard on duty was very understanding and helpful. We explained that we wanted to speak with the Manager. The security guard contacted the manager and by his conversation it was obvious he was not interested in coming down to our cabin. The security guard made a point that it would be a good idea as we were so distressed. The manager arrived and it was so very obvious he did not care at all, he skipped around the issues at hand as he was obviously very careful about what he said to us because we were never going to be offered any form of compensation. The door was smashed open and the police couldn't send anyone for finger prints until the following morning. We were told not to touch the door and we obviously did not feel safe in that cabin. The manager just shut the door and put a chuck under it and said "well you can sleep now".. No compassion, no sorry that this has happened, no moving us to a safer cabin. Obsolutely nothing. We could not sleep. Our identities stolen, we were left feeling scared and violated. This is completely unsatisfactory. We contacted the radio station 2GB because we felt so angry about the event. Here we received some understanding. The manager did not care that this had happened, he even admitted that this occurred but usually because people have left the doors open, it was very obvious we had locked up and there was forced entry.

If this Leisure Resort has this problem regulary, they should be advising people on check in and in the compendiums to not leave valuables in the cabin and to ensure that everything is locked up and curtains closed. Give decent people some warning. Dont just let them walk into a situation where they end up completely violated.

I am so disgusted about the weekend events, I will be contacting radio stations and televison stations to bring this problem into the spot light.

Our advice DO NOT STAY AT TOWRADGI SURF LEISURE RESORT! The police said it is an area where people who have no respect for others do this sort of crime to get money. We have been left distressed. We feel completely unsafe even in our own homes.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lorrae G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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127 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Korean first
  • Any
English first
New Delhi, India
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 17 August 2013

I had visited Wollongong University for some training. The university had arranged our stay in Surf Leisure Resort, Wollongong. Extremely convenient stay with a kitchenette and very comfortable bed. Every room had extra beds for children. One can cook food of one's choice in the room. Shopping was also close to the resort in Fairy Meadow. The city center was not far from the resort. Close to the resort was the Wollongong beach. We had visited in June so we could not venture into the sea which had very cold water. The beach was clean but because of winter there, crowd was not much.
The railway station was also close (Fairy Meadow) and one could get trains for Sydney, which was around one hour journey from Wollongong. It had tennis court and children can enjoy in sports activities. It had an indoor swimming pool too.
I would recommend this resort for family vacation.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pratnaparkhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griffith, New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2013

Thanks to our hosts we had a great stop over on our way north, the friendly staff were very helpful, the cabin itself was clean ,comfy and well equipped. put that with a great location and you can't go wrong.The indoor pool is a great asset and with the bottle mart across the road , and beach access right on your doorstep-we managed to bag a beautiful Salmon- it's the perfect spot. The grounds were spotless and people werer friendly and at night it was very quiet. Will definatly stay again -thanks

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Di S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wagga Wagga, Australia
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 May 2013

We have used this park on a few occasions , choosing cabin accommodation. The kids love the indoor pool, convenient location for our needs. The immediate beach is rough, but you are advised on your arrival to swim at the flagged section 500 m away. The park is always clean, the cabins neat and tidy. Loved our upgrade this year, the villa style was huge, with everything that opened and closed. Nice short walk to a good feed across the road at the pub. Tennis court, mini golf, to much to do in the short amount of time

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alice Springs, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2013

I tend to be a happy traveller and look on the bright side, but I have to say we were disappointed with our site, the facilities, the amenities and the cost of this park.
We paid $75 per night for an unpowered site, which was a dry patch of grass in the full sun, in full view of the windows of the permanent residents. The pool was very strongly chlorinated and completely unsupervised, the jumping castle was deflated on the floor of the indoor tennis court, rendering both unusable!
Both the barbeques and hot showers cost money. Surely our $75 per night was enough to cover a hot shower each and use of the barbaeque?
The beach on which the resort is located was heavy surf, not suitable for swimming. We enjoyed the walk either way, to the north and south, to the patrolled beaches.
I have to say that the staff were friendly.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary_JaneR642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wollongong hotels

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 April 2013 via mobile

We stayed here on the campsite, the indoor pool was good. The weather didn't help (obviously not their fault) but the site was far away from the toilet, of which there only was one for a large campsite. The amenities were old, looked dirty and there was one sink with no soap for about 10 stalls. It was 10c for about 4mins of cold shower time. I know, it isn't much, however you'd expect that paying for the site would include the showers? We were there three days and called previously to book. On calling, they didn't inform us the pool area would be closed for two of the three days, which was a main reason for booking here. Nothing much by way of a town nearby. There was a restaurant/bar across the road called oscars which was the on,y option for eating as there was no store nearby. It was ok, busy as it was a Friday. I would not stay here again. Although the staff seemed pleasant enough we payed well over the odds for the amenities when we weren't told the pool etc were out of order. Bad vibe after a long drive.

Stayed February 2013, travelled with friends
Helpful?
1 Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 March 2013

We statyed one night for a conference, with whole family. We had a lovel cabin, double bed, bunks for the kids. Very clean. Room had little kitchen and bathroom as well. Kids loved the indoor Heated pool. The staff at reception, are very helpfull and lovely. The camp site is kept very clean as well.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malek_syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wollongong Surf Leisure Resort

Property: Wollongong Surf Leisure Resort
Address: 201 Pioneer Rd, Wollongong, New South Wales 2519, Australia
Region: Australia > New South Wales > Wollongong
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #3 of 11 B&Bs / Inns in Wollongong
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Wollongong Surf Leisure Resort 3.5*
Number of rooms: 107
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