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“Spacious & comfortable” 3 of 5 bubbles
Review of Alexandra Apartments

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Alexandra Apartments
Brisbane, Australia
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Spacious & comfortable”
3 of 5 bubbles Reviewed 23 March 2014

Location is handy to local shopping centre & food outlets, taxi ride from city centre.
They kindly send you a text notifying you of apartment number & details to collect key.
Apartment is well equipped, spacious and fully air-conditioned throughout every room.
Lounge was worn as were the walls they needed some attention, damage, dirty in sections with general wear and tear.
Beds are clean and comfortable, only downfall was the bright light that greets you at sunrise.
Black out curtains would be recommended in this case.
Single beds need a bed frame as your head rests right beneath the venetian blinds up against the wall.
In general a good nights sleep.

  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank followmefoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 9 September 2014
Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed the easy access to your unit for check-in along with our location and our well equipped units.
Glad you enjoyed a good night sleep. We have noted your suggestions and hope to see you again next time you are in Bundaberg.
Regards
Peta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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50 reviews from our community

Traveller rating
    10
    23
    10
    5
    2
See reviews for
26
4
Solo
0
4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 March 2014

Was going if book this hotel for one night however called first as we like to and sometimes prefer not to book on booking.com all the time. What kind of hotel expects people to be there before 5:30pm. I'm sorry but this is a hotel and the woman advised us that it was not possible as no one would be there after that time. How am I supposed to rush when driving over 700km In one day to make it there just to accommodate them when they should be accommodating and helping out travellers after all that's their target/industry. What a joke, we found a much nicer and accommodating place called Matilda motel who understands what travelling is.

Stayed March 2014
Helpful?
1 Thank Sarahfount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 29 April 2014
Our guests are not required to keep to the office times as you have stated and are encouraged to arrive at what ever time suits them and their travel needs. When booking guest are asked what time they expect to arrive. If they aren't sure or will be checking in after hours all details are sent to their phone on the day of arrival. This is also the case for guest that choose to book on line as well. All units have lock boxes so after hour check in are a breeze. Guests are then contact to ensure they have received this information. We also have a wonderful after hours service if any guests require it.
Regards
Peta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bundaberg hotels

Lower Hutt, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

Stayed in this place was easy to find
Place was clean and was great to have free wi -fi.
Outdoor area of unit was good
Very self contained apartment
Was limited lounge seating for family but having the outdoor living area was good.
The attached garage was great to put the car in as well,

Room Tip: no swimming pool hence poor rating
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 25 February 2014
Hi Fiona,
Thank you for taking the time to review Alexandra Apartments. We are so glad you enjoyed your stay with us and found us easily. The private patios are great for all the family. Look forward to seeing you again next time you are in Bundaberg.
Peta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
120 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
3 of 5 bubbles Reviewed 26 January 2014

We stayed two separate nights in jan on our trip down to the Gold Coast. The apartments are functional, clean and tidy with living downstairs and bedrooms upstairs. Comfortable and well equipped. One or two downsides, there was really no information in the room either about the room or the local area, the receptionist when asked about a takeaway for dinner could only point us to subway. We found a local Indian which was pretty good and others as we drove out in the morning. Location is on the highway, out of town but was fine for us as we wanted a quick getaway. Reception hours are very limited with Saturday and Sunday only 10-12 when checkin is after 2 so you have to ring and wait and there is no phone, you must have a cell (mine died causing us a bit of an issue)

Generally ok just a few Minor niggles which stopped it from being a great stay, but otherwise the accommodation is good.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank heieup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 25 February 2014
Glad you found the apartments comfortable and well equipped. We will look at updating some of the local information in our compendiums concerning local eateries as we have quite a few close by to choose from.
You are right our office hours are limited on the weekends. All efforts are made to contact our guests during office hours. For those guests that we are unable to contact we have a great after hours service which is able to check our guests in.
We hope to see you again next time you are on your way through.
Peta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 4 December 2013 via mobile

Friendly staff, nice two story apartment with the living area downstairs and the bedrooms and bathroom upstairs. We also loved the lock up garage. We had a car full of personal stuff, relocating from Cairns to Melbourne. We felt very safe with the car locked up and the security of the complex.

The apartment was fine for the night, and was spacious. Couple of improvements that we noted. In the second bedroom there were no bedside tables or lamps. This should really be there in this grade of accommodation. The sofas only sat two people (fine for us as there was only two people) what if there were 4 of us? Where do the others sit?

One other issue, again didn't bother us, but there were no handrails on the stairs. I'm sure this might be a OH&S concern.

Good selection of minibar stuff in the fridge.

Stayed December 2013
Helpful?
1 Thank jakin4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 25 February 2014
Thank you for reviewing Alexandra Apartments. Glad you felt safe and secure with all your belongings safely parked away in your lock up garage and enjoyed the mini bar selection. We have noted the issues you pointed out and thank you for your time.
Peta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
caloundra
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

we stayed here for 4 nights - apartment is nice and clean and well stocked with kitchen utensils and microwave. Disappointed with the weeds in the courtyard and also broken glass out there. This would not take long to clean up and leaves the place with a feeling of neglect.
The beds are very comfortable and the air con works great. The remote for the tv has no backing cover and I was also under the impression we would get a lockup garage for our car which hasnt happened . And the garage attached to our apartment is the laundry/restock garage which has an open section which would allow people access to our apartment if they wanted to get in. This garage I have noticed has been left wide open with noone in sight. Not wonderful security.
Othewise happy - maybe more than a two seater couch for an apartment which sleeps 4 would be good. One other complaint - our bathroom plug stuck in the sink and my husband reported it to reception. 10 minutes later 2 people walked in without knocking. Not cool. This could be a 5 star apartment with a little tweaking.

Room Tip: maybe back from the street - we were in unit 9 and no noise whatsoever but beware no lock up garage.
See more room tips
  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chillibin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 25 October 2013
HI,
Thank you for staying with us at Alexandra Apartments. All courtyards had had a spring clean and are looking great. We apologize if there was any broken glass and can assure you this has been rectified.
You are correct not all units have a garage. It is stated on our website that most have garages. If this is something you require for your stay please feel free to speak with our friendly staff and they will ensure this is the case.
We pride ourselves in customer service and if a guest has an issue or problem we try to rectify it as soon as possible. We do apologize if there was a miss communication with our maintenance staff and will ensure this doesn't happen again.
Regards
Management
Alexandra Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

We stayed in the 3 bedroom apartment 20 Sept 2013, for 4 days. The unit sleeps 6 and although it advertises Queen beds they are most definitely Doubles with two single in the 3rd room. There is only one bathroom, with a toilet down stairs, which is strange for a 3 bedroomed apartment but that was stated on their page so we weren't surprised. The mattresses need a revamp as they were fairly ordinary on comfort. The kitchen was clean and fairly well appointed, although I found it strange to have a 2 sliced toasted for a "sleeps 6" apartment, in the 21st Century. The toaster was very old and full of crumbs, hadn't been looked at by cleaning staff for a long time. In the lounge are, once again for an apartment that sleeps 6 it was strange that there was only a 3 seater lounge! The "courtyard" was unkept and full of dead plants and the sliding glass doors leading out to the courtyard was void of a screen door so we had to leave it closed or be over run with bugs. I also found a large dead cockroach in the lounge just under to TV, which tells me that the apartment wasn't checked prior to our arrival. The 4 Stars is an over rating, more like 3.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank RowOarDie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandra Apartments, responded to this review, 25 October 2013
HI,
Thank you for staying with us at Alexandra Apartments. All courtyards had had a spring clean and are looking great. We apologize if there was any broken glass and can assure you this has been rectified.
You are correct not all units have a garage. It is stated on our website that most have garages. If this is something you require for your stay please feel free to speak with our friendly staff and they will ensure this is the case.
We pride ourselves in customer service and if a guest has an issue or problem we try to rectify it as soon as possible. We do apologize if there was a miss communication with our maintenance staff and will ensure this doesn't happen again.
Regards
Management
Alexandra Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alexandra Apartments

Property: Alexandra Apartments
Address: 124 Dr Mays Rd, Bundaberg, Queensland 4670, Australia
Region: Australia > Queensland > Bundaberg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #5 of 18 Speciality Lodging in Bundaberg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Alexandra Apartments 4*
Number of rooms: 16
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