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“Went above and beyond during difficult times”

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Alexandras on Takalvan
Ranked #11 of 17 Hotels in Bundaberg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Went above and beyond during difficult times”
5 of 5 bubbles Reviewed 30 January 2013

We stayed at Alexandra's during the recent floods. During such difficult times the staff all went the extra mile to ensure we were well looked after. We did not have one bad encounter with every employee being helpful and friendly. Despite lack of supplies the hotel organised a $15 buffet which was both generous and delicious. It was clear that they were short staffed and was great to see them all chipping in the extra effort whilst still remaining friendly and polite. We would like to thank all the staff at Alexandra's and would absolutely recommend it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maddy556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
    23
    35
    18
    4
    12
See reviews for
23
32
8
20
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
dublin
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 January 2013 via mobile

After a week in the camper van our stay here was well needed. The reception staff are extremely friendly and helped us in every way, they couldn't have done anymore. The rooms were great, big bed, fridge, desk and tv and tea making facilities.The bed was extremely comfortable and there was plenty of hot water and fresh towels.
We also ate in the restaurant and again the staff couldn't have done anymore. The lady that served us was extremely friendly. The food was amazing. Cooked fresh and decent portions.
Loved our stay here and will call in again if we're ever passing.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shanasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Zealand
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 21 January 2013

Booked on wotif to ensure we had a room on New Years Eve and pretty poor vlalue to similarly priced accommodation in Port Douglas. Small dated rather gloomy room but clean enough. Described as 4 star on wotif but certainly did not match that rating

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank disappointedKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 29 December 2012

We booked via an online web site one of the "specials" at $100 for the night looked great value considering what was on offer and the photos.
On arrival reception was lovely and gave us a key to our "standard" room, on opening the door we realized it was far from great value. On a positive note the bed was very comfortable, as for the rest - the room was very small, the shower ? well lets say you would not want to be a "larger than average" person as the shower felt small even for someone of my small size. The A/C worked well - to well in fact for such a small room so you either froze with it on or cooked with it off. We ended up cooling the room down then opening the bathroom window to allow the evening air in. House keeping was lacking, there was a dirty used towel still hanging behind the bathroom door, a plastic wrapper still on the bathroom floor, a used dirty cotton bud on the floor behind the tired cane chairs. Being Christmas holiday period we and a few others we spoke to were looking forward to a nice steak dinner sadly the cook had also gone on holidays so only breakfast was available.
It would appear there are quite a few levels of rooms, some of a far higher standard so check what you are paying for.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RetiredMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 November 2012

This venue has been renamed Alexandras on Takalvan. Nice surrounds, surprisingly quiet for being off the main road. Motel style accommodation. We stopped overnight, had a room on the ground floor, parked outside our door. Bed was very comfortable and clean. Room had tv, bar fridge with mini bar, hairdryer, ironing board/iron and bathroom. The bathroom had dispensers for soap, shaving cream, body wash, shampoo & conditioner which I thought was a great touch for travelers! You could buy alcohol from the reception, there is also a restaurant, but we didn't eat there.

Only issue we had was there was a smell from the drain in the bathroom, but that was flushed out after we ran some water. I would stay here again for an overnight visit.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miss12121212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

We had a spa suite which was well set out and very comfortable with plenty of space for luggage. Easy access off the main highway into town and great location for a sight seeing stay in Bundaberg. Very happy and would recommend.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leigh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bundaberg
2 reviews
3 of 5 bubbles Reviewed 23 August 2012

this hotel was a pleasant experience all round, they helped me out with another room. they rooms were very clean, plenty of coffee, ect which is a change

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Quickbeds

Helpful?
Thank Richard241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peta H, Manager at Alexandras on Takalvan, responded to this review, 26 August 2012
Dear Richard241,

Thank you for choosing to stay with us. We pride ourselves on our customer service and thank you for your feedback. We look forward to having you stay with us again in the future.

Regards
Peta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alexandras on Takalvan

Property: Alexandras on Takalvan
Address: 11 Takalvan St, Bundaberg, Queensland 4670, Australia
Region: Australia > Queensland > Bundaberg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Bundaberg
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Alexandras on Takalvan 3.5*
Number of rooms: 34
Official Description (provided by the hotel):
Alexandras on Takalvan is under new management. We offer affordable accommodation and friendly service. We are conveniently located just outside of the CBD, on the main street. The property is 300 metres walk to the Bundaberg Base and Mater Hospitals and local sporting grounds. It is the ideal place for business and leisure travellers or families and groups. The property has a range of accommodation including Standard Rooms, Spa Rooms and Family Rooms. The property offers an onsite restaurant, room service, FREE WI-FI in all rooms and a range of Foxtel channels. There is ample undercover car parking and additional parking for large vehicles and trailers. Please note, the restaurant is currently open for dinner Monday to Thursday with room service also available on these days. Room service breakfast is available 7 days. ... more   less 
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Also Known As:
Best Western Bundaberg
Bundaberg Best Western

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