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“Tweed River Views were wonderful”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #2 of 12 Hotels in Coolangatta
Certificate of Excellence
Reviewed 23 December 2011

We really enjoyed our stay - taking advantage of the location to walk to beaches and cheap eats. Just do not eat at the Taste of India across from the resort. The Surf clubs are great for Breakfast with views of the Gold Coast that can not be surpassed.
Getting to and from the airport is a breeze. Parking for our guests was plentiful and free.
There were shows on at the Twin Towns RSL that were worth seeing as well as going to the Horizon Bar for a relaxing drink. It is worth becoming a member just to get the points and enjoy a few discounts.
We did not have time to take advantage of all the wonderful amenities within the complex but would like to return to try them at another time.
The staff were helpful. We did not have any occasion to complain.

Room Tip: We stayed in the Harbour Tower I think that anything above the 5th floor would have excellent views...
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  • Stayed: December 2011, travelled with family
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2  Thank Mary1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, Caretaker 255335 General Manager at Mantra Twin Towns, responded to this reviewResponded 4 January 2012

TWEED RIVER VIEWS WERE WONDERFUL:

Thank you for your comments on your recent stay with us, sounds as they you definitely did enjoy your stay here at Outrigger Twin Towns Resort. Plus it also sounds as though you discovered the various facilities at the adjoin Twin Town Service Club. And as stated by you so close and convenient for our guests, particularly with the covered ‘walk over’ between the properties. It was indeed our pleasure to host and accommodate you and we look forward to welcoming you back again in the near future. Hopefully on the return stay you may have some leisure time to enjoy the resort facilities, such as choice of pools, BBQ areas etc’. Thank you again for your patronage and your feedback and room tip for fellow guests. Much appreciated.

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4,034 - 4,040 of 4,252 reviews

Reviewed 22 December 2011

Our stay at the Outrigger Resort Twin Towns was a very enjoyable experience.We stayed in a two bedroom apartment styled unit which was very comfortable and well designed. The kitchen was equipped with a large fridge/feezer, electric stove dishwasher and microwave as well as more than adequate dinnerware and cooking utensils. A washer and dryer was also provided.
The staff were polite and very helpful. I have need of a walker to assist me and was pleased to find the Outrigger Resort enabled me to access all areas without further assistance.
My family would highly reccomend Outrigger Resort .

  • Stayed: December 2011, travelled with family
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2  Thank Jo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, Caretaker 255335 General Manager at Mantra Twin Towns, responded to this reviewResponded 4 January 2012

LOCATION: GREAT VIEW COMFORTABLE ROOM:

It was a pleasure to receive your comments in relation to the quality and standard of accommodation provided. We trust that you found everything that you required within the apartment during your stay. Your comments in relation to the standard of appliance within the apartment is also appreciated. But I hope that you didn’t spend all your spare time working in the kitchen? Plus your positive comments re the resort staff and the service provided have been conveyed to the team and received with enthusiasm. Thank you again for your comments and recommendation to fellow travellers. Also pleased that you found both the resort access and facilities met with your expectations. Look forward to seeing you again when you visit Coolangatta.

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Reviewed 13 December 2011

I stayed here on business and was very impressed with the service and the room. The resort is in a great location and the function room for the conference was great.
I certainly found the venue excellent for business and hope to return for a holiday at a later date.

  • Stayed: November 2011, travelled on business
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Thank redland2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, Caretaker 255335 General Manager at Mantra Twin Towns, responded to this reviewResponded 4 January 2012

GREAT SERVICE & LOCATION:

Great Service & Location! What excellent feedback and a pleasure to receive. Yes you are correct the resort is in a great location and offer guests, access to the beach, restaurant precinct, shopping and the adjoining Twin Town Service Club. Definitely something for all! Also glad to hear that you enjoyed your conference and associated facilities. We look forward to welcoming you back to Outrigger Twin Towns Resort in the near future, whatever the occasion, business or pleasure.

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Reviewed 9 December 2011

We just went for a Sunday drive from Bundaberg and ended up down in Coolongatta about 4pm Tried a few places on the esplanade to stop not realising there wasnt any reception on Sunday Afternoons.. Ended up inquiring at twin towns and the girl on reception was very pleasant and helpful giving us a room which we stopped for 2nights because of the service and the room which was lovely also all the staff was so helpful and the breakfasts were to die for Will definitely be coming back So thanks for the wonderful stay I just wish I had seen the receptionist who helped me so much to thank her on checkout I didnt get her name to tell management

Room Tip: We had a room on level 5 that had an ocean view It was wonderful sitting there in the afternoon on...
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  • Stayed: November 2011, travelled as a couple
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Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, Caretaker 255335 General Manager at Mantra Twin Towns, responded to this reviewResponded 4 January 2012

JOE & BEV: (Sunday Drive)


Hi Joe & Bev, thank you for your feedback and your patronage. What a drive and what a way to spend a Sunday! Glad that it bought you to Outrigger Twin Towns Resort and gave you an opportunity to experience our hospitality. It was a pleasure to have you stay with us and yes it definitely makes it a little easier for our guests with having a 24 hour reception desk. (as you discovered). Glad that you enjoyed your accommodation and had the opportunity to sit on the balcony and enjoy a leisurely afternoon. Your comments on the buffet breakfast have also been passed onto the Food & Beverage team, as with your compliments to the reception staff. Thank you again for both your feedback and the opportunity to have you stay with us. Look forward to catching up when next you go for a Sunday drive.

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Reviewed 7 December 2011

We were very satisfied with the service we received from Reception at the Outrigger Twin Towns resort. The hotel room was very clean and comfortable and the restaurant very good. We enjoyed the show at Twin Towns Services Club and enjoyed making our donation to the pokies. All in all we would recommend this hotel to anyone wishing to take a break.

  • Stayed: December 2011, travelled as a couple
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Thank Moyra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, Caretaker 255335 General Manager at Mantra Twin Towns, responded to this reviewResponded 5 January 2012

Dear Guest, thank you for your past patronage, it was our pleasure to have you stay with us. We were also delighted to hear that you found your accommodation to be clean, comfortable and the service provided by our reception staff upon your arrival to your satisfaction. Also glad to hear that you enjoyed the TTSC facilities. Again, glad to hear that you enjoyed your break and thank you for the recommendation to fellow travellers.

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Reviewed 2 December 2011

We decided to book a couple of nights at Twin Towns instead of staying with family as it was very hot and we really wanted to be cool and comfortable. On entering the room we were pleased we'd booked a deluxe room as it was really roomy and seemed to have all the facilities we wanted. But it was hot!
The air-conditioning was faulty and even when they said they fixed it, it wasn't cool. The hallway was lovely - did think of sleeping out there! - but our room was not. At one stage we opened the balcony door and had a lovely breeze but it was so noisy we had to shut the door again.
Very little compensation for the discomfort which does nothing to encourage us to ever return or recommend this hotel to anyone else.
However, the room was large and clean and the breakfast was quite good. If we'd had the air-conditioning that we specifically said we wanted when we booked, this hotel would have rated higher. Sleep quality was only affected by being too hot.

  • Stayed: November 2011, travelled as a couple
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1  Thank funtimes0652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMOutrigger, General Manager at Mantra Twin Towns, responded to this reviewResponded 8 December 2011

Thank you for your comments in relation to your recent stay with us here at Outrigger Twin Towns Resort. We were pleased to receive your favourable comments in relation to both the spaciousness of the room and it's facilities. The Deluxe rooms are definitely great value for our guests, particularly for those points as acknowledged by you. In addition to each apartment or room having a private balcony for guests to enjoy. Unfortunately it appears that your experience has been effected by your disappointment with the air conditioning system not meeting your expectations, for this we sincerely apologise.

Again thank you for both your valued comments and patronage, which are both greatly appreciated.

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Reviewed 28 November 2011

This hotel was very nice to stay in with many reasonable eating places at hand and comfortable rooms. We stayed on the east side of the building facing the sea. There was a little bit of traffic noise in the morning but not too much. We slept well.

Room Tip: Rooms on the east side are not as quiet but not too noisy and face the sea. Overall a very good exp...
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  • Stayed: November 2011, travelled as a couple
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1  Thank JohnFoley47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Twin Towns

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Region: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#1 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range: £75 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Maintenance Notice As part of ongoing improvements, Mantra Twin Towns will be closing the outdoor pool from 9 October until 3 November 2017 to replace the decking. The indoor pool, spa and sun lounging areas will remain open and available for guest use. Garden refurbishment works are expected to take place on the driveway of the Hotel from 20 November until 22 December 2017. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger
Mantra Twin Towns Coolangatta, Australia - Gold Coast

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