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“Excellent!”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
Brisbane, Australia
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent!”
Reviewed 17 August 2014

Just spent a night at Outriggers Twin Towns Resort and thoroughly enjoyed the night. Staff and service very friendly and i give a huge "E" for Excellence! Room was very clean and pleasant with a lovely view over the Harbour. Bed was very comfy and we both had a wonderful nights sleep with hearing "nothing"! Had dinner and breakfast at Signatures Restaurant and can't say a bad word on both friendly service and great food. Loved the idea of the connection between the Resort and the RSL. Don't have to go outside the building to go from one to the other, top idea!! Looking forward to a 3 night stay at Easter next year! Thank you to the staff for a very pleasant stay!

Room Tip: Harbour Tower has a beautiful View.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 19 August 2014
Thank you for choosing to stay with us at Outrigger Twin Towns Resort and thank you for the “E” Excellent recommendation, it is truly appreciated.

We are pleased that you had the opportunity to explore the facilities, dining and entertainment of the resort and the Club. Twin Towns Services Club last year underwent a 21 million dollar refurbishment with new dining facilities including the addition of 1st on Wharf Tavern, live entertainment and spacious outdoor areas overlooking Jack Evans Harbour.

We certainly look forward to hosting you again in Easter.
Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (525)
Date | Rating
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English first
Canberra, Australia
Level 5 Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 August 2014

After just having spent 2 weeks at this resort I am happy to say that it was a very comfortable and enjoyable time. We stayed on the 9th floor in a 2 bedroom apartment which was very spacious and provided beautiful ocean views from the sunny balcony. The staff were always friendly and obliging which also helped to make our stay a pleasant one. Overall we would be more than happy to go back as it was a great holiday.

Room Tip: ocean views are best
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  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank helen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 19 August 2014
Thank you for choosing to stay at Outrigger Twin Towns Resort and for taking the time to write a review.

It was our pleasure to host you and your family at the resort and we are thrilled to read that our team provided you with a high level of service during your stay. I am proud of the team especially when I read that they made your stay a pleasant one.

We look forward to welcoming you back for another holiday in Coolangatta.
Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane Region, Australia
1 review
Reviewed 15 August 2014

This hotel was in a great location and our 2br apartment came with a great ocean view. Room was very tired as was the mattress and detail to cleanliness not great. On the upside, staff were exceptional, friendly and always helpful. Checkout options make it a breeze upon completion of holiday.

Room Tip: Would suggest an Ocean View room. Was the highlight waking up to the view.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jennifer310364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 19 August 2014
Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort.

Please accept my sincerest apologies for the lack of standard presented by our Housekeeping team. I will personally address this with the Housekeeping Manager to ensure that this does not occur again. On a positive note, we are pleased to read that overall you did enjoy your stay. Thank you for your comments relating to our staff who go above and beyond to be the perfect host to our guest. I am very proud of their achievements.

We hope to welcome you back again soon for another stay in Coolangatta.
Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
2 reviews
Reviewed 12 August 2014

We stayed in a ocean view hotel room on the 5th floor. Even with 2 double beds in the room there was still space to freely move around. My only criticism of the room would be the mattresses which were well and truly worn out and not very comfortable.
Lots of car parks under ground, gym could do with some more equipment. Buffet breakfast was very good and the self serve coffee is a good idea.
Both reception and housekeeping staff were friendly and attentive to our needs.
If you don't mind being a long way from surfers and the theme parks then you should definitely consider staying at this hotel.

  • Stayed December 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tullcov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 19 August 2014
Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort.

We are pleased to read that you enjoyed your Hotel Deluxe room located on the 5th floor with views of the ocean. Feedback relating to the quality of the mattress is appreciated and will be investigated further. Thank you for your kind comments about the team, which are welcomed and appreciated. I look forward to sharing with the team as the feedback is well deserved.

We hope to have the opportunity to welcome you back to the resort when you are next in Coolangatta.
Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014 via mobile

I booked this hotel from bookings.com. I have never booked a hotel before for myself and my partner so this was all new territory for me. It was fantastic I got what I asked for (ocean views) it was clean and the rooms were quite large. Very impressed it will definately be our go to hotel for our yearly holiday and the buffet breakfast was great.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Tash B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 19 August 2014
Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write and share your feedback via Tripadvisor.

The team and I are ecstatic to read that the room layout, cleanliness and buffet breakfast in Signatures Restaurant were to your expectations. I am pleased to read that we were able to honour your request for ocean views and that we will have the opportunity to welcome you back again in the near future.

Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nowra, Australia
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 August 2014

Nice room, with plenty of space. The self contained rooms are very large and have great bathroom. The location is perfect close to the shops and restaurants, but not right on the beach. The breakfast was really good especially the egg bar and coffee. Did I mention it was attached to a club which has plenty of shows.

  • Stayed February 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 7 August 2014
Thank you for taking the time to write and provide a review on your recent stay with us at Outrigger Twin Towns Resort.

We are pleased to read that we were able to meet your expectations with regards to accommodation, facilities, location of the resort and most of all, our connection with Twin Towns Services Club.

We look forward to welcoming you back to the destination of choice, Coolangatta, in the near future.
Kind Regards
Leah Matters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014 via mobile

Stayed two nights in late July and enjoyed the hotel. Everything was of a good standard and it was great to be able to store our bags and still make use of the pool facilities etc on day of checkout. Friendly staff too.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank athoma01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, 7 August 2014
Thank you for your kind comments regarding our staff who pride themselves on being good hosts. "Host" is one of company values; we, as host, welcome and entertain our guests and friends with warmth and generosity. I am very proud to work these amazing individuals.

Thank you for choosing to stay at Outrigger Twin Towns Resort and we hope to welcome you back in the near future.
Kind Regards
Leah Matters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Region: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Coolangatta
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a speciality with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger
Mantra Twin Towns Coolangatta, Australia - Gold Coast

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