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“Great weekend away”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #2 of 12 Hotels in Coolangatta
Certificate of Excellence
Reviewed 20 August 2014

Just spent 2 nights at Twin Towns for a stay and show package. Great place to stay if your seeing a show or seeing the sights of Coolangatta. Our hotel room was small but modern and had everything we needed for our stay. The resort is linked by an enclosed overpass to the RSL venue next door. We had a ocean viewed room on the 10th floor which was great and it is so quiet as well. Buffet breakfast downstairs at the Signatures restaurant was great as well. Will definitely be back to this resort.

Room Tip: If you are having a meal next door at one of the RSL restaurants be sure to either book or go before...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Portpower1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 21 August 2014

Thank you for taking the time to share your experiences via Tripadvisor and thank you so much for this wonderful review. We are pleased you had the time to enjoy the resort, see a show and explore the region. Your comments regarding breakfast are appreciated and have been forwarded onto the Signatures Restaurant team.

We look forward to hosting you again in the near future.
Kind Regards
Leah Matters
General Manager

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3,524 - 3,530 of 4,255 reviews

Reviewed 19 August 2014

Stayed in a deluxe queen room. The room was huge, with 2 queen sized beds. Check-in was easy. Included breakfast was great. Have stayed at this resort before and will again. Always so convenient when attending a show at the club. Everything was good, including the view.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Beryleye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 21 August 2014

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write a review.

Thank you for the recommendation and we are pleased to read that you enjoyed your stay including the layout of the room, efficient check in, view and breakfast.

We look forward in welcoming you back to the resort in the near future.
Kind Regards
Leah Matters
General Manager

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Reviewed 18 August 2014

Apartment was well appointed but we were disappointed that the soft furnishings in the living area were quite worn and dirty. We were expecting a view based on the photos and website, however we were a block back from the ocean and the buildings in front were about 20 stories high. Guess what? .....No view. Bed was pretty comfortable but aircon was really noisy. Bathroom was newish and clean but the basin was a little on the high side. The staff were very friendly and pleasant to deal with. For the price a reasonable stay, with free parking underground and close to amenities and a short walk to the beach.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 19 August 2014

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and for taking the time to write and share your experience via Tripadvisor.

It is certainly unfortunate we appear to have fallen so far short of your expectations on both physical product, positioning of the resort and the views. All efforts are made to facilitate guest room allocation requests however occasionally this is not always possible.

Feedback relating to standard of the furniture is appreciated and will be addressed with the individual owner. On a positive note, we are pleased that you enjoyed your stay and service received by our staff met your expectations.

We hope that we may have the opportunity to welcome you back to the resort when you are next in Australia.
Kind Regards
Leah Matters
General Manager

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Reviewed 17 August 2014

booked a one bed appartment for 2 nights, expexcting ocean views got a balcony overlooking pub and vacant allotment.. and high rise next door..unit was ok but very small for one bed appartment..good location.but expected more..had a streaker in the park across the road.. so that was pretty awesome..

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank karenp67_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 19 August 2014

Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort.

We are disappointed to read that we failed to meet your expectations with regards to positioning of your room. All efforts are made to facilitate guest room allocation requests however occasionally this is not always possible.

We hope that we may have the opportunity to welcome you back to the resort when you are next in Coolangatta.
Kind Regards
Leah Matters
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Just spent a night at Outriggers Twin Towns Resort and thoroughly enjoyed the night. Staff and service very friendly and i give a huge "E" for Excellence! Room was very clean and pleasant with a lovely view over the Harbour. Bed was very comfy and we both had a wonderful nights sleep with hearing "nothing"! Had dinner and breakfast at Signatures Restaurant and can't say a bad word on both friendly service and great food. Loved the idea of the connection between the Resort and the RSL. Don't have to go outside the building to go from one to the other, top idea!! Looking forward to a 3 night stay at Easter next year! Thank you to the staff for a very pleasant stay!

Room Tip: Harbour Tower has a beautiful View.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 19 August 2014

Thank you for choosing to stay with us at Outrigger Twin Towns Resort and thank you for the “E” Excellent recommendation, it is truly appreciated.

We are pleased that you had the opportunity to explore the facilities, dining and entertainment of the resort and the Club. Twin Towns Services Club last year underwent a 21 million dollar refurbishment with new dining facilities including the addition of 1st on Wharf Tavern, live entertainment and spacious outdoor areas overlooking Jack Evans Harbour.

We certainly look forward to hosting you again in Easter.
Kind Regards
Leah Matters
General Manager

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Reviewed 15 August 2014

After just having spent 2 weeks at this resort I am happy to say that it was a very comfortable and enjoyable time. We stayed on the 9th floor in a 2 bedroom apartment which was very spacious and provided beautiful ocean views from the sunny balcony. The staff were always friendly and obliging which also helped to make our stay a pleasant one. Overall we would be more than happy to go back as it was a great holiday.

Room Tip: ocean views are best
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  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Service
Thank helen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 19 August 2014

Thank you for choosing to stay at Outrigger Twin Towns Resort and for taking the time to write a review.

It was our pleasure to host you and your family at the resort and we are thrilled to read that our team provided you with a high level of service during your stay. I am proud of the team especially when I read that they made your stay a pleasant one.

We look forward to welcoming you back for another holiday in Coolangatta.
Kind Regards
Leah Matters
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

This hotel was in a great location and our 2br apartment came with a great ocean view. Room was very tired as was the mattress and detail to cleanliness not great. On the upside, staff were exceptional, friendly and always helpful. Checkout options make it a breeze upon completion of holiday.

Room Tip: Would suggest an Ocean View room. Was the highlight waking up to the view.
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jennifer310364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded 19 August 2014

Thank you for taking the time to write and provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort.

Please accept my sincerest apologies for the lack of standard presented by our Housekeeping team. I will personally address this with the Housekeeping Manager to ensure that this does not occur again. On a positive note, we are pleased to read that overall you did enjoy your stay. Thank you for your comments relating to our staff who go above and beyond to be the perfect host to our guest. I am very proud of their achievements.

We hope to welcome you back again soon for another stay in Coolangatta.
Kind Regards
Leah Matters
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Twin Towns

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Region: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#1 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range: £75 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Maintenance Notice As part of ongoing improvements, Mantra Twin Towns will be closing the outdoor pool from 9 October until 3 November 2017 to replace the decking. The indoor pool, spa and sun lounging areas will remain open and available for guest use. Garden refurbishment works are expected to take place on the driveway of the Hotel from 20 November until 22 December 2017. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger
Mantra Twin Towns Coolangatta, Australia - Gold Coast

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