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“I would never recommend this property unless it was next to being free of charge.”

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Wings Hinterland Retreat
Reviewed 20 March 2013

I was invited to stay and help cater at the winterland premises for my brothers wedding the past weekend. I flew up from sydney with excitement after seeing the pictures through stayz and the wings hinterland retreat website that showcased such great reviews? On checking in I was blown away with the great views and privacy of the property but, unfortunately that is where the good impressions stopped. The website was misleading. The mansion was run down and under the Trade Practices " not fit for purpose" rented by the agent under a clear agreed understanding the property was for the purpose of a wedding event so, the un disclosed condition of the premises was not acceptable or appreciated. many light globes were blown including the pool light, sauna light, outside bar lights, lights that would otherwise make the use of this property useful. not enough towels, llinen or toilet paper to even accommodate the amount of beds. the drive way was impractical and too small in accordance with the property size, the extra back drive way was not also only impractical but unsafe and structurally incomplete on loose gravel. alarmingly with all that we were not permitted by the owners agent to park as off street parking on what would be council land and council regulated ....without being penalised in favour of the vendor. Council would love to know where there unclaimed revenue was going right? So ok but,
On the wedding day, yes the full disclosed wedding!!! People like the photographer, cake delivery, DJ and other caterers not staying at the premises that briefly parked off street for loading also threatened our bond ( which by the true legal definition should only be forfeited in the event of damage) I felt like I was living in the big brother house under constant surveillance which, turns out we were as the owners live in the same street making our whole weekend interrupted with there threatening texts regarding cars, noise, ect. Keep in mind none of the other neighbours had a bad thing to say, nor were there claims supported by any police call outs as we were never in breach of the states noise restrictions or any restrictions at that! yet we were harassed, ripped off and deceived. perfect grounds to claim compensation and damages. I would not recommend this property to anyone unless...they were getting this property free!

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
13  Thank Amalia115384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wings H, Owner at Wings Hinterland Retreat, responded to this reviewResponded 2 January 2017

Hi Amalia,

Sorry its taken so long to get back to you. We have been solidly booked with very happy guests.

Thank you for your honest review " On checking in I was blown away with the great views and privacy of the property"

I'm sorry you felt the property was not up to scratch but the good news is we have a complete new management team and ALL of your issues have been resolved.
We would love to have you back again to see what we have done...sorry not for free though;)

All the best,

Blair Harding
Owner
Wings Hinterland Retreat



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Additional Information about Wings Hinterland Retreat

Address: 31 Red Oak Drive, Gold Coast, Queensland 4213, Australia (Formerly Grand Maison)
Region: Australia > Queensland > Gold Coast
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool
Hotel Style:
Ranked #238 of 354 Speciality Lodging in Gold Coast
Price Range: £420 - £921 (Based on Average Rates for a Standard Room)
Number of rooms: 9
Official Description (provided by the hotel):
Wings Hinterland Retreat is on 10 Acres with 1500 Square meters of living room comprised of two "wings" to maximise the breathtaking view of the Gold Coast and the Hinterland. This house is HUGE by anyone's standard. This is THE largest, most amazing property with privacy and panoramic views of the Hinterland and Gold Coast skyline from EVERY room! Whether you're in the 14 person cedar sauna, relaxing in the spa, having a hit on the full size tennis court or simply taking a dip in the massive cantilevered swimming pool this house is luxurious and comfortable offering you stunning views from every aspect. Used as the "Hideout Mansion " in the Filming of the TV series "Mission Impossible" BEDROOM CONFIGURATION Bedroom 1 King with Ensuite Bedroom 2 Queen with Ensuite Bedroom 3 King with ensuite Bedroom 4 Queen Bedroom 5 King with ensuite & bath + 1 set of bunk beds (double at the bottom and single on the top) Bedroom 6 (self contained flat) Queen bed with ensuite + 1 set of bunk beds (double at the bottom and single on the top) Bedroom 7 (downstairs) 1 set of bunk beds (double at the bottom and single on the top) Bedroom 8 (downstairs) Queen Bed Bedroom 9 (downstairs) 1 set of bunk beds (double at the bottom and single on the top) The house sleeps a total of 26 people. More beds can be added. Minimum 3 nights stay low season Minimum 7 nights stay peak season Departure Cleaning Fee: $650 per booking Off Street Parking for 14 Cars In accordance with Gold Coast City Council and Holiday Rental Group Code of Conduct, this house has a strict NO PARTY and NO FUNCTIONS policy. As this property is situated in a quiet residential suburb, in consideration to our neighbours we request all guests keep noise to a minimum outside and observe the residential area 'quiet time' From 10pm to 8 am. ... more   less 

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