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“Great location”

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Lanai Riverside Apartments
Certificate of Excellence
Brisbane
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location”
Reviewed 15 July 2014

Great location, walking distance to free lagoon, walking tracks, Canelands shopping centre, restaurants and cafes. Secure location. We requested a room with a view and weren't disappointed, with our view over the river, city and lagoon. We were a bit disappointed overall for several reasons. One of the main reasons we booked was the advertised heated pool for our 2 children, when we arrived it was very cold and when we notified reception were told that it would take 4-5 days to heat. The fully equipped gym consists of only a treadmill, bike and some weights, not what I would consider fully equipped. In terms of the unit, only one TV in a 3 bedroom apartment is disappointing. We did have a King Bed in our master bedroom but it was two king singles zipped together. The ensuite shower was two small to bend over in and the shower fittings were very difficult to keep the waterflow in the right direction. The toilet is positioned so close to the toilet paper you need to be slightly sideways on the toilet. The main bathroom shower leaked through the doorseal. Great kitchen and the apartment was clean. Allocated car parks however after speaking to several people this could be improved as often two people were allocated the same parking spot. Free Wifi but daily download limit. Mackay is expensive for accommodation

Room Tip: Higher rooms are better, closer to the river.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ahis2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen N, General Manager at Lanai Riverside Apartments, responded to this review, 10 August 2014
Hi,
Thank you for taking the time to write a review on Trip Advisor as it is greatly appreciated. We take on board all comments, good and bad, in order to improve our customer service and standards here at Lanai Apartments. Unfortunately with regard to the heated pool, we unfortunately had a heater go down and although it had been repaired, the time frame for the size of re-heating the pool, could not happen overnight and was unfortunately an event beyond our control. We also agree that the gym is very basic, and it is on the agenda for improvement. Once again, we thank you for your comments and look forward to seeing you at Lanai again sometime in the future.
Kindest Regards,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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80 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mackay, Australia
1 review
Reviewed 30 June 2014

We were only staying the night in Mackay but 1 night at Lanai felt like a holiday. I wrote and requested a room with a few to impress our English visitors and I was really happy to receive a reply and my request accepted. I liked the little chocolate or cheese & crackers gift when you picked up your key. We had a swim in the pool. I took my 2 year old son to the Lagoons next door, walked to Canelands for late night shopping and walked to get take-away Indian food which we had on our verandah overlooking the river. I loved not having to get in the car with everything so close. The front desk service was friendly with a smile. We received an Easter deal so the room was at a discounted rate.

Room Tip: Send an email to make specific room requests.
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  • Stayed April 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tenille P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen N, General Manager at Lanai Riverside Apartments, responded to this review, 3 July 2014
Hi Tenille,

Thanks very much for your review on the Trip Advisor website. All of us here at Lanai Apartments strive to give our guests the best possible service from the first point of contact when making a booking, during your stay, right up until you depart.
The fact that we are located so centrally in Mackay is a real bonus, as you said, you can walk to most attractions and have everything at your fingertips!
It was lovely that you picked us to stay with in Mackay and we really do appreciate your comments, as all comments get passed on to our staff members so that we can maintain the best possible service at all levels at all times.
Thanks again for your comments and we look forward to seeing you stay again at Lanai in the future.
Kindest Regards,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
queensland australia
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 May 2014 via mobile

5 families stayed here last few days for a football carnival
From my first contact with Melissa everything was no hassles. Our apartment was a 3 bedroom ground floor unit - well equipped and spacious for two families to share.
Only negative for others may be only one TV downstairs - but for us this wasn't an issue. Foxtel was available on the TV downstairs.
Great location with a major shopping centre a short walk away and a great free council run water park next door. Great walking paths nearby but I'm not sure id walk alone - no hassles just very lonely.
Great takeaway and coffee shop right next door
Great pool and BBQ area to gather if you are travelling with other families.
Mackay is expensive but Lanai was very competitive in pricing and service was great!

Stayed May 2014
Helpful?
Thank hcame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen N, General Manager at Lanai Riverside Apartments, responded to this review, 27 May 2014
Hi,
I would like to personally thank you for taking the time to place a review on Trip Advisor, and especially for your lovely comments which will be passed on to all the team here at Lanai Apartments.
We do pride ourselves in our Customer Service and all work as a team to make everyone's stay as enjoyable as possible!
Thanks again and we look forward to seeing you here at Lanai again in the future!
Kindest Regards,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mackay, Australia
1 review
Reviewed 10 April 2014

My partner, myself and child stayed here for 6 weeks. It was horrible to be away from home for that long but if you are going to be away from home, here is where you want to stay. The staff go out of their way for you, a special mention to Anna, Emma and Rob. Nothing is too hard and they help you in any way possible. If something goes wrong, they will bend over backwards to help you Everything is secure, the apartments have spa, free internet and pay t.v, a good view and the list can go on. A special mention of the Phoenix Asian restaurant down stairs. Best Asian food we have had in Mackay. Close to everything and the free water lagoon for kids. Offers a lovely stroll along the river. I really can not speak highly enough of this establishment

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma P, General Manager at Lanai Riverside Apartments, responded to this review, 12 April 2014
I would like to thank you on behalf of all the team at Lanai for not only taking the time to write a review for us but on your fantastic comments. We all work extremely hard to ensure our customer service is excellent, that the apartments are kept in great condition, cleaning is to the highest of standards and the overall experience for all guests is one that makes them return!! Your lovely comments will be shared with the whole team!!!
Thank you!!
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Moranbah, Australia
1 review
Reviewed 8 April 2014 via mobile

Great view, receptionist fantastic, great position. Well appointed rooms. Close to everything. Very relaxing,land based fishing ok in front of apartments. Recommend to those who want relaxing time but within walking distance of shopping, restaurants and shopping centre.

Stayed April 2014, travelled with friends
Helpful?
Thank syd54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma P, General Manager at Lanai Riverside Apartments, responded to this review, 11 April 2014
We would like to thank you for writing feedback for us, we use all feedback to improve our services and congratulate our team members on a job well done!!
Thank you again!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, Gujarat, India
Level 4 Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 March 2014

Nice Well Maintained Apartment in close proximity to Super Market and City Center. All you want is available within half Kilometer. Ideal for Business trips and family vacations. Apartment amenities feels like Home. recommended for long stay

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hiren_D_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma P, General Manager at Lanai Riverside Apartments, responded to this review, 11 April 2014
Thank you for taking the taking the time to write a review. We most definitely agree, Lanai is in the best location, with everything at your fingertips....Canelands, Blue Water Lagoon and great restaurants!!
We look forward to seeing you again in the future!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

Apartment was clean and reception staff helpful , we even managed to get an early check in.

After checking in I was very surprised that when I called reception (there is no phone to dial reception so I had to call from my own phone and say that I was a guest etc etc) to ask for pool towels they said I had to pay for them,that I need to hire them. I could expect this in a cheap backpackers hostel but not in a place where you are being charge close to 400$ a night, unacceptable.

I also found quite shocking that we had to clean the room before we leave, pick up the rubbish , wash dishes, etc. otherwise they will charge us. Seriously??

Gym was very small. Loved the pool, sauna was nice.

Location is really good, close to shopping centres, restaurants and in the CBD.
Apartment and main bedroom were big and clean, the other 2 bedrooms were quite small.
Also wifi was free, limited but better than nothing.
Pretty overpriced but i guess that is a Mackay thing (mining town)

Average experience that could of been different if absurd policies like "pool towels for hire" and "clean after you leave" didn't exist.




I

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank josrpr33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma P, General Manager at Lanai Riverside Apartments, responded to this review, 7 March 2014
Thank you for taking the time to provide us with some constructive feedback on your stay at Lanai. We are working extremely hard at the moment to address any issues with our in-house polices, using guest feedback and staff suggestions to improve our level of service and meet guest expectations.
We take on board your comments relating to charges and notices as they have been mentioned in a couple of reviews. These points have been discussed with all of our staff as a team and decisions have been made to remove the charge for pool towels, we now offer these from reception at no charge to guests, we have also revised our signage in the apartments.
Again thank you for your time, we hope you will one day return to Lanai to see what improvements we have made.
Emma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lanai Riverside Apartments

Property: Lanai Riverside Apartments
Address: 20 River St, Mackay, Queensland 4740, Australia (Formerly Lanai Luxury Apartments)
Region: Australia > Queensland > Mackay
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 25 Speciality Lodging in Mackay
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Lanai Riverside Apartments 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
Relax, unwind and explore! Discover for yourself Mackay's best kept secret. Located alongside the Bluewater Lagoon and Canelands Shopping Centre, with picturesque views over the Pioneer River and ocean, Lanai has a selection of large self contained one, two and three bedroom apartments to suit all budgets. Features include resort style heated swimming pool, equipped gymnasium, meeting room, room service from nearby Metro and Phoenix restaurants, and free Wi-Fi. Ask about our range of packages from romantic getaways, family escapes and adrenaline-action packed holidays, we're here to organise your unforgettable stay with us. Lanai guarantee your stay with personalised attention to detail, welcoming friendly service and ensuring your stay gives you every reason to return. You're always welcome at Lanai! ... more   less 
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