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“GREAT PLACE”

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Clarion Hotel Mackay Marina
Ranked #6 of 34 Hotels in Mackay
Certificate of Excellence
Reviewed 29 March 2014

I stayed here with family. While the room was just a room with a double and a single bed, it was clean, comfortable and very quiet. It was a home away from home located in a lovely position on the harbour with beautiful views out over the marina. The staff were very friendly and accommodating. Coffee in the downstairs lounge was delicious and served with 6 cakes for 6 dollars. Great deal. I would stay here again.

  • Stayed: March 2014, travelled with friends
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Thank sparklesjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahina S, Front Office Manager at Clarion Hotel Mackay Marina, responded to this reviewResponded 30 April 2014

Good afternoon,

I would like to thank you on behalf of all the team at The Clarion Hotel Mackay Marina for only taking the time to write a review for us . We all work extremely hard to ensure our customer service is excellent, that the rooms are kept in great condition, cleaning is to the highest of standards and the overall experience for all guests is one that makes them return!! Your lovely comments will be shared with the whole team!!!
Thank you!!

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Reviews (401)
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271 - 277 of 401 reviews

Reviewed 15 March 2014 via mobile

Stayed here for one night primarily because it was one of the only hotels I could find with a gym. The clarion describes it as a "fully equipped air conditioned fitness centre" which it is not - there are pieces of equipment (one of which was out of order) and some cheap kettle bells in a room about 3m x 4m. The rooms themselves are quite spacious and have everything you need. All in all it's a decent 3 star hotel, the fact it has a pool and 'gym' probably qualifies it for 4. As posts below, I was greeted with a smile by one receptionist and a scowl at best by the other.

Also people should know the restaurants adjacent to the hotel at the marina are very very overpriced ($35 for a low standard Thai meal).

Stayed: March 2014, travelled on business
Thank acstewart25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

My Husband decided to take me to the Clarion Marina Mackay for valentines day, We were going to stay the two nights just a nice getaway from home.. Well at least we thought. My husband booked the Valentines package witch was a spa suite a couple of weeks before valentines day the lady who picked up his call asked him would he like the Spa suite or would he like the king upgrade he agreed to the king upgrade when we arrived it was not an upgrade at all it was a small room with a semi ocean view nothing flash and outdated there was also mold in the shower and no spa not what you expect in such a expensive room. We were also promised Champagne and chocolate strawberries on arrival (this did not happen) My husband then called the front desk about the room.. Where was the spa? how is this an upgrade the lady on the phone then asked him what was wrong this is the better room, My husband replied "how!? theres no spa its a basic room with a king bed" she told us there wasn't anything she could do and that our dinner reservations were now pushed back half an hour to 9:00 we were already unpleased about the 830 but we understood it was busy. Ten mins had passed and the lady at the reception had said she talked to her big boss and he had said give us the room at a discounted price my husband then said does this still include dinner in the price she replied yes it does, My husband then questioned why the dinner had been pushed back she then put us through to the restaurant they then told us that they had over booked, Being so late my husband then asked could we please have our dinner in our room then, they said they would get back to us he then also asked where our champagne and chocolates strawberries were they told us they will be sent up in 20 minutes. Finally someone from the restaurant bought up the champagne and chocolate strawberries the man then said to us we cant have our meal sent to the room because the chef didnt want to do that.

At 9 we go down to the restaurant only to have a horrible meal it looks like they may have run out of food as some of the stuff promised on our menu wasn't on our plate. The waiter we had was very rude i assume he was over the night when we would say thankyou for our meals or drinks he would reply with "mmm"

The next day we went out and about 1:00pm we decided we just couldn't go back. We then checked out of the hotel, Checking out was a disaster the same lady who we had booked us in and gave us the discounted price then told us that it did not include the dinner. My husband tried to talk to her and explain but she just kept talking over top of him. She then charged our card for the room and the food witch in the end was not discounted.My husband asked her why she charged our card again when the amount of $740 was gone out of account since we first checked in she told us that amount was frozen and would be in our account the next day.. It was not it has now been five days since she told us that and we still have not received the "frozen" $740.

My husband then calls the "choice hotel customer relations line" only to be told "There isn't really much they can do" Thank god we know someone in the choice chain who could get a hold of there state manager. We find out that the lady who served us isn't a manager like she said but a receptionist and that she had said my husband was abusive towards her what a huge lie she wouldnt even let my husband get a word in he never raised his voice and he always said please and thankyou.. I have no idea what she classes as abusive then

Word of advice NEVER STAY AT THIS PLACE!! The grande in Mackay is much nicer and the staff are beautiful!!

  • Stayed: February 2014, travelled as a couple
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17  Thank PKL89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

This place we have stayed at a few times with mixed reviews, you have to weigh up the taxi fares back into town if you stay out here on the Marina along with the cost of staying and add breakfast on as well, it soon mounts up to quite a few dollars. Due to the trade in the region reducing we look out for specials and this week we got the room and breakfast for two for $185, so we decided to stay here and eat out at one of the restaurants close by. There was only a few people staying or that was our impression, we got the top floor with good views, very comfortable bed, flat screen tv and balcony. Breakfast was very good ( it's always good when it is included !!!!! ) buffet style and fresh produce, you have to pay extra from special coffees ie Lattes but there is black coffee available. So if you don't want to hit the town centre and wish to enjoy some of the restaurants on the Marina look out for the specials here, you will have a good experience and think it is worth it, but at their normal rate and having to pay for breakfast it is too expensive.

Stayed: February 2014, travelled as a couple
1  Thank IslandHopperQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

I have stayed at the Clarion multiple times and this last visit was my best yet. Breakfast was beautiful, the tea in particular is very special, and help yourself hollandaise sauce always gets my vote! The renovations have expanded Latitude 21 so that the space which was in the weather is now fully enclosed in glass, so you can enjoy water views out of the wind. Lunch was very tasty and well priced. Room rates, food and drinks have become much more competitively priced. I will definitely be back, hoping to bring the family next time.

  • Stayed: February 2014, travelled on business
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1  Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

Stayed here one night on a business trip just before Christmas. Receptionist didnt smile, washing machine in room didnt work. Ordered room service for Dinner food was mediocre at best. This not a 4 star hotel, save your money and stay somewhere else.

Room Tip: Try for a room overlooking the marina
  • Stayed: December 2013, travelled on business
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5  Thank Fay175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014

We arrived at the motel mid afternoon and within 30 mins of sitting on the beds myself and my children had broken out in a rash and were very itchy, we decided to bath the children and get some fresh air on the deck, thinking it may of been heat related. While on the deck at the 100 % no smoking hotel, a person below us was smoking dope. We decided to go to the shop as the rashes had died down and to escape the smoker, on returning to the room and sitting on the beds, the rashes came back.
Management were very understanding and relocated us to a different room and in this room we had no further problems.
Restaurant was great and staff were all very friendly, and from the balcony you have beautiful views of the marina.

  • Stayed: January 2014, travelled with family
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1  Thank Alicia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Hotel Mackay Marina

Address: Mulherin Drive | Mackay Marina, Mackay, Queensland 4740, Australia
Phone Number:
Region: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mackay
#2 On the Beach Hotel in Mackay
#4 Luxury Hotel in Mackay
Price Range: £78 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Hotel Mackay Marina 4*
Number of rooms: 79
Official Description (provided by the hotel):
The Clarion Hotel Mackay Marina is considered as Mackay's premier hotel. Located on the relaxing waterfront setting of the picturesque Mackay Marina, the hotel is only a short drive from Mackay's city centre and 20 minutes from Mackay Airport and is Mackay's only hotel with marina views over the tropical blue waters of the Coral Sea. The 4.5 Star hotel provides a selection of high quality accommodation rooms, from Deluxe Studio rooms and 1 Bedroom Apartments through to Executive Suites and Superior Spa suites. All rooms are superbly appointed with all the modern conveniences you would expect to make your stay as relaxing and comfortable as possible including; i-pod docking stations, flat screen televisions, fully appointed kitchenettes and private balconies providing fresh sea breezes and views over the marina setting and out to sea. Our onsite Latitude 21 Bar & Restaurant provides modern Australian cuisine and is open for breakfast daily and dinner Monday to Saturday, room service menu is available daily. The Mackay Marina, voted Australia's number 1 marina precinct, is also right on the doorstep providing a choice of bars, cafes and restaurants including George's Thai, Angelo's on the Marina Italian, The Deck Steakhouse and Mackay's famous fresh seafood at The Lighthouse. Harbour Beach is also just a short stroll providing long stretches of golden, sandy beaches. Other facilities include 24 hour reception and on-site security, secure parking, swimming pool, fitness room, complimentary guest laundry on each level, fully air-conditioned hallways as well as unlimited FREE guest WiFi. The Clarion Hotel Mackay Marina provides the perfect setting for conferences, meetings, functions and weddings providing a number of versatile and high quality function rooms and breakout areas. Our dedicated function staff can help tailor an event to suit any occasion. The hotel provides a range of excellent guest services that have built a strong reputation with business travellers and holiday makers and has been awarded best hotel in its category by Choice Hotels Australasia and AHA's Best Superior Accommodation Australia. Our waterfront location and comprehensive facilities combined with friendly and professional service will ensure your stay in Mackay will be comfortable, enjoyable and productive. ... more   less 
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Also Known As:
Clarion Mackay
Mackay Clarion

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