I'm still feeling ill from my stay. I've stayed in a lot of hotels and am very tolerant. First my husband was stung with a huge surcharge because his company had only booked for him. He requested a microwave to heat our diet food and was refused point blank. The room absolutely stank of cheap fragrance from carpet cleaning - I was immediately nauseous. Far too much had been used. Any other place would have apologised and transferred us speedily. The smiling clerk told me I WAS WRONG, refused to even come and smell the room and refused a refund. The room's windows were purposely jammed to open only 10 cm, so airing properly was impossible. The fridge was stuffed with so much junk I had to empty it to get our stuff in. I would not have minded the shabby decor, small shower (hubby is a big man) and no power point at the bed for hubby's CPAP if they looked after their guests and did not rip them off and make them sick. These guys suck - the fee is too much for the old facility and they don't care enough about their guests to solve their problems. The clerk struck me as arrogant, ignorant and insincere with no real customer service skills.
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