My husband and I stayed whilst visiting family. We were exceptionally busy so I looked up the office hours and found that the office was manned until 9pm, which was a relief. At 5:20pm we arrived at the hotel to find a note on the door stating the office had closed early (5pm) due to the public holiday. This is fair enough, but it would have been great to be advised of this prior, as I would have gotten there prior to closing. I then had to stand in the car park and wait on hold multiple times to receive assistance to retrieve our key from the safe.
The car park is dangerously narrow, and a few of the other guests were having difficulty navigating the area without hitting the walls. It took quite some time to get everything sorted just to get in to the building, it was exceptionally frustrating.
When we entered the room the smell was overwhelming, a damp musty mould smell. Within minutes my sinus felt like they were on fire. We had a sliding door that went out to the balcony, but the door did not lock (broken) so I couldn't leave any valuables in the room. (If someone wanted too, they could have easily climbed over).
Our room was adjacent to the pool and spa area. I recommend if you're wanting peace and quiet after a long trip that you request a room away from this area! This was the least sound-proof room I've ever stayed in. You could hear every word from the people in the pool, not to mention in the surrounding rooms. The pool area does having a closing time, but this rule was not followed so we were forced to listen to people chatting whilst trying to relax in bed. We could also hear people walking above us, and the opening and closing of doors across the hall, all night.
The room was clean but exceptionally small, a lot smaller than rooms I've had at much cheaper establishments. Location is great. Right in the middle of town within walking distance to many cafés and shops. But overall, it was not worth the price.
- Official Description (provided by the hotel):
- Toowoomba Central Plaza Apartment Hotel is the premier accommodation experience in the region. This elegant establishment offers a CBD resort style experience where guests can choose from modern studio, 1, 2 and 3 bedroom apartment suites and penthouses. Guests can also enjoy the heated pool and spa, gym, BBQ area, conference facilities and day spa. Free continental breakfast is available daily in the corporate lounge except for public holidays. This 4.5 Star establishment is located in the heart of Toowoomba CBD and is directly across the street from the Town Hall. There is an array of eateries and shops at the doorstep and the historic Empire Theatre is very near. Each apartment suite is fully equipped and stylishly furnished. Dine in or dine out - the choice is yours! Toowoomba Central Plaza offers FREE Wi-Fi , FREE FOXTEL and FREE SECURE UNDERCOVER PARKING. Toowoomba Central Plaza is the perfect venue for a quality meeting, conference or event as the in house facilities are modern and contemporary. The 4.5 star facilities offer a choice of two function rooms for up to 350 delegates with fully integrated audio visual equipment, data projector, screen, broadband and DVD/HiFi Stereo. Toowoomba Central Plaza has proven to be the accommodation of choice for many captains of industry, politicians, leading show business personalities and very many bridal parties seeking a wonderful experience for that one special day. Enjoy your stay! ... more less
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