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“Comfortable stay with helpful staff”

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Stamford Grand Adelaide
Ranked #2 of 7 Hotels in Glenelg
Certificate of Excellence
Canberra, Australia
Level Contributor
104 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Comfortable stay with helpful staff”
Reviewed 20 November 2013

This was the venue of the recent almond industry conference - good choice - the location is excellent on Glenelg beach. As per my last stay, the staff were very helpful and informative - always a great start and gives a good initial impression. The room was well appointed and had a comfortable bed with a range of pillows. Would appear the good hotels are listening and reading reviews. I had no issue with my short stay and the government rate is very good.

Room Tip: Ask for a room facing the beach, you might get lucky
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reichers59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (518)
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English first
Bendigo, Victoria, Australia
Level Contributor
73 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 November 2013

Some weeks ago my husband booked accommodation at the Stamford. We were disappointed with our room as it looked into a concrete wall. When we asked to be upgraded we were advised that all rooms were fully booked. Overlooking the sea would have been greatly appreciated as it was a beautiful setting.
Our room was obviously for disabled as we had curtains around the shower and water splashed out on the floor. There were also rails beside the toilet. The Housekeeper gave us extra towels as we used them to keep us from slipping on the wet floor.
We didn't spend much time in the room because of the above, and we found the air conditioner to be very loud. Suggestion to move the picture from behind the TV so it can be seen!
Staying in that area was great as there was a tram to the city and lovely walks along the beach and a choice of Restaurants.

Room Tip: Ask about the view from the room
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nora7040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear Nora7040

Thank you for taking the time to post a review following your recent stay with us.

For your information you will be pleased to note that we are planning for a refurbishment of various areas of the hotel including our guest rooms and that we will also be upgrading our air conditioning units in our guest rooms in the near future.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back some time soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sa
1 review
Reviewed 16 November 2013

This was our 3rd stay at The Grand. We had out wedding reception there 10 years ago. They did a great job. We decided to go back bad celebrate our anniversary. The hotel is nice but definately needs some upgrading. In the three visits this was our first time visiting the pool area. We went to have a spa. Hopped in, nice and warm, put on the bubbles then... Pigeons. Pigeons flying everywhere, pigeon nest on the floor and the sudden realisation the splash in the pool wasn't a person, it was a pigeon poo! Then noticed it around the spa. I suddenly didn't feel like enjoying much more time in there and out we hopped. For the price you pay to stay it shouldn't be like this. You pay to use pool areas etc without disgusting birds everywhere. The hotel could at least try to clean it daily. Nests etc on floor is not on. Hotel is in great location but a few things need improving.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear Rachel1006

Thank you for taking the time to post a review following your recent stay with us.

Regrettably, the pigeon population within the entire council area is a problem and our pool deck is one of their preferred locations. We currently clean that area daily. We are working with the council on an eradication program.

Also, you will be pleased to note that we are planning for a refurbishment of various areas of the hotel including our guest rooms in the near future.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back some time soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 November 2013

Lovely room for a High Tea, but sadly lacking...no table cloths, no fine china (Cole cafeteria grade)! Staff great, food average. Also booked 4 nights accommodation months ahead on "wotif", selected twin share, paid appropriate room rate. Only to be given first night a kingsize bed room to share with my friend, next 2 nights we could move to a twin share, then last night...back to a kingsize bed room. Why then...give "wotif" the rooms/rates available if there is no guarantee if booking thru a third party such as "wotif" (receptions excuse). Luckily, (3 attempts) found a receptionist who could help at least with the 3 remaining nights. Would have liked to use spa & pool, but sadly dumping ground for birds pooping from overhead beams. Overall made the most our stay, lovely location on the beach.

Room Tip: ocean views are beautiful
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martyjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear Martyjm

Thank you for taking the time to post a review following your recent stay with us.

I am very disappointed to read that you and your guests’ experience was not all that you expected. I would like to assure you I have addressed your concerns with my management team to prevent a recurrence.

Regrettably, the pigeon population within the entire council area is a problem and our pool deck is one of their preferred locations. We currently clean that area daily. We are working with the council on an eradication program.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back some time soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
Reviewed 14 November 2013

Nice looking hotel with comfortable rooms, but the services for gthe business traveller are poor. Wifi expensive and poor quality. After 34 hr of talking to consultants and the reception staff I gave up trying to connect my VPN which would not work... went to McDonnalds instead!. TV system was out of the 1990's. The meeting rooms were noisy and had poor temperatire regulation. It has seen better days.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear Andy S

Thank you for taking the time to post a review following your recent stay with us.

I have taken on board your comments regarding free WiFi for guests, I have also passed on your comments regarding noisy conference rooms to my management team. Please be assured that steps are being taken to prevent a recurrence.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back some time soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mordialloc, Australia
Level Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 November 2013

Good hotel if you don't mind paying the high price tag. The staff were good especially the concierge. The location is excellent. The beds were fabulous. Unfortunately there was no way to go outside from your room unless you have a balcony room (extra$$$) or leave the building. This is down side for a hotel on the beach. The breakfast was ok but nothing to write home about. The breakfast room furniture was quite dirty and made me think that this was not four star, more like three. I would not stay there again, disappointing because the Sir Stamford in Sydney is great and really clean which is why I chose this hotel being of the same group.

Room Tip: Because it is on the beach I think that if one can afford it choose a balcony room. Go somewhere els...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isaaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear Isaaustralia

Thank you for taking the time to post a review following your recent stay with us. We appreciate your comments as they enable us to identify areas of our service that may be improved.

I was disappointed to read that our breakfast area was not up to standard during your stay, I was surprised to learn of this as we usually receive positive feedback from our guests. Please be assured that I have addressed the issue you raised with my Food & Beverage Manager.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back some time soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2013 via mobile

Clean and tidy rooms had a Great view of the ocean and perfect location for the beach and exploring the Main Street shops and restaurants. Rooms and the hotel is rather dated. Breakfast was good as expected. Okay for one night not sure what the non sea view rooms would be like.

Stayed November 2013, travelled as a couple
Helpful?
Thank jemgri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin_Higgins, General Manager at Stamford Grand Adelaide, responded to this review, 26 November 2013
Dear jemgri

Thank you for taking the time to provide your feedback. We pride ourselves on our stunning, absolute beachfront position and I am delighted to learn that your stay with us was enjoyable. For your information you will be pleased to note that we are planning for a refurbishment of various areas of the hotel including our guest rooms and that we will also be upgrading our air conditioning units in our guest rooms in the near future.

Thank you again for your comments, they are appreciated, and we look forward to the opportunity of welcoming you back to Stamford Grand Adelaide in the near future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stamford Grand Adelaide

Property: Stamford Grand Adelaide
Address: Grand Hotel 2 Jetty Rd, Glenelg, South Australia 5045, Australia
Phone Number:
Region: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Glenelg
#2 Luxury Hotel in Glenelg
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stamford Grand Adelaide 5*
Number of rooms: 220
Official Description (provided by the hotel):
Stamford Grand Adelaide is one of the best luxury accommodations in Glenelg Adelaide, located on the absolute beachfront. Stamford Grand Adelaide Hotel is an ideal base for you to discover all that Glenelg and Adelaide have to offer. Our Glenelg accommodation is perfect for those who are looking for a beachside location that is close to Adelaide's special events, yet out of the city! ... more   less 
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Also Known As:
Stamford Grand Adelaide Glenelg
Stamford Grand Adelaide Hotel Glenelg

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