We first visited this hotel in about 1998 and I felt then that it needed upgrading. This occasion I felt exactly the same - there was no sign that anything had been done to our room. The room was clean, the beds pretty comfortable and the view over the ocean was stunning. In fairness, that is why we booked. However, the room itself lacked anything approaching a wow factor and the bathroom was very shabby - it's gone beyond needing a makeover - it needs an entirely new bathroom. And how about putting a spare loo roll in the bathroom cupboard? The balcony was a great place to sit, but there were no chairs so the only way to sit out there was by lifting a chair out from the room. (And the arms of the chairs were shiny and greasy. Yuk).Then no table, nowhere to put down a glass! I would expect a jug of cold water in the fridge. That didn't exist. And insufficient coffee and tea sachets - despite being replenished each day, there was simply not enough in the first place. The room key (card) was a complete pain - worked fine in the lift but not in the door, nine times out of ten. Fortunately (?) I was usually on my own, so someone was in the room to open the door but despite reporting it to reception, and them recoding it, nothing changed. My daughter is in hospitality and has actually stayed in the very same room a year or so ago when they had the same trouble....and reported it.... She tells me it probably needs a new battery in the lock. Despite them promising to send someone to investigate my concerns, nobody came. Since my last visit the restaurant has changed identity - now they have some bizarre system of picking 'small bites' or 'large bites.' When I am paying this kind of money and giving the restaurant even more of my money, I expect a decent a la carte menu from a restaurant in a supposedly top class hotel. The food was ok, the combinations a little bizarre. (And the chicken kiev wasn't, it was a garlic infused chicken leg, served with kamut.) I also do not expect to find the only choice of breakfast egg was scrambled, except that it was reconstitued egg - maybe they should have a taste of it and try to find anything resembling the flavour of egg. I am sure had I asked, they would have cooked me a fried egg to order, but we were sitting down to eat as a family. Not acceptable in a first class establishment. I have noticed that much of the feedback about the Stamford Grand report on the tired and jaded aspect, and the need for a makeover. Pretty much every time, management's reply has been for some time that they are in the middle of a makeover and all will be wonderful. The makeover seems a very long time coming for some of the rooms, and given the price charged, I think the excuse is also becoming a little tired and jaded. Would I go again? Probably, but firstly I'd check out the Oaks Plaza's ocean view rooms to see how they compared.
- Official Description (provided by the hotel):
- Stamford Grand Adelaide is one of the best luxury accommodations in Glenelg Adelaide, located on the absolute beachfront. Stamford Grand Adelaide Hotel is an ideal base for you to discover all that Glenelg and Adelaide have to offer. Our Glenelg accommodation is perfect for those who are looking for a beachside location that is close to Adelaide's special events, yet out of the city! ... more less
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- Also Known As:
- Stamford Grand Adelaide Glenelg
- Stamford Grand Adelaide Hotel Glenelg