I have been staying at this hotel/apartments since they opened and they have really gone downhill. I unfortunately stay here often as I love the location of Glenelg and there isn't much of a choice of hotels in this area.
The service is absolutely disgusting. The staff at the front desk are never happy and never treat you well or care about your stay. We paid extra for a 1 bedroom ocean view room one night only to be placed in a room at the side of the building with a view of the car park and only if you stood on the corner of the balcony and looked in an awkward direction could you see the ocean. Upon complaining we were told the rooms were at capacity and there would be nothing they could do as it is still an 'ocean view' (compared to previous stays where we have had the same room with a pure ocean front view).
The rooms are completely outdated and need a revamp. The double/queen bed is just 2 beds pushed together which makes for a very uncomfortable sleep let alone the fact that it feels like you're sleeping on a rock.
If you stay, don't expect anything more than an angry ***** to frown at you while swiping hundreds of well earned dollars from your credit card.
- Official Description (provided by the hotel):
- The sensational ocean views and resort facilities of Oaks Plaza Pier, make this property an ideal choice for corporate and leisure travellers seeking fabulous Glenelg accommodation. Plaza Pier has undergone a full room refurbishment which was completed in September 2011. Enjoying an absolute beach frontage location, Oaks Plaza Pier allows you to really experience Glenelg. Luxurious 1 and 2 bedroom apartments feature wide balconies overlooking the beach or park, full kitchen and laundry facilities. ... more less
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- Also Known As:
- Hotel Oaks Plaza Pier Apartment