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“Great location”

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Oaks Plaza Pier Apartment Hotel
Ranked #4 of 7 Hotels in Glenelg
Reviewed 18 February 2014 via mobile

This was my second stay at this hotel. The location is great and the room was roomy and the bed was one of the best beds I have slept on in a hotel for months. I just wish the desk staff would smile. It was like they hated their job and everything was just a mundane routine. I even had to walk behind the front desk to get my bag they held for me until check in time. Not because no one was there but because the check in staff just said "there it is you come and get it". Not only horrendous service but surely letting guest behind the counter is not standard operating procedure and it would be a safety issue too.

Stayed: February 2014, travelled on business
3  Thank Tryatleastonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 20 February 2014

Thank you for taking the time to review Oaks Plaza Pier. We are glad to read that you have stopped with us on multiple occasions. As a valued customer the comments you have raised have been passed on to the staff. We thank you for choosing to stay with us at Oaks Plaza Pier and look forward to seeing you again in the near future.

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660 - 666 of 1,023 reviews

Reviewed 15 February 2014

I booked 3 nights in a 2 bedroom beach-facing apartment after having stayed here previously in 2013. It has a great location close to the centre of Glenelg and great views. Unfortunately the check-in experience was nothing more than cursory and hardly welcoming. Our room wasn't available until 2pm and even once the keys to the room were released to us, the cleaner hadn't finished the room and still needed to mop-up. We couldn't enter the room for a further 15 mins. The rooms are fairly well specified with washer/dryer, kitchen, dishwasher etc. However basics that you would find in any other serviced apartment - e.g. sugar, tea, coffee were missing which added to a general feeling of indifference here. The indoor pool (which is a good feature) has thousands of broken or missing tiles which still haven't been fixed in over a year and are a health and safety issue. Yet the most disappointing and most galling experience at this hotel is the internet. The 'top' offer is AUD $18 a day for an 'unlimited' plan, but read the small print and you find this is actually restricted to 100 Mb after which it is then heavily speed restricted. This makes it impossible to access a company VPN or any basic video services such as YouTube. There is no other plan available that offers truly unrestricted internet. The service is provided by GETIN2NET but neither the hotel nor the hotel seem to accept responsibility for the existence of such draconian restrictions. It makes it impossible to work or study. The pricing and structure of the plan is completely out of sync with data plans at any other hotel I have stayed in around the world and needs to be addressed immediately.

  • Stayed: February 2014, travelled with friends
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4  Thank justinhewelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 20 February 2014

Thank you for taking the time to review Oaks Plaza. It is good to read that you enjoyed the location of the hotel being close to all that Glenelg has to offer. I do apologize that your room was not ready upon check in; this has been addressed with the housekeeping manager. In regards to the internet, we have taken your feedback to the company that provides our internet service and are working out alternative internet packages. We do thank you for bringing this to our attention and look forward to welcoming you back to Oaks Plaza Pier in the near future.

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Reviewed 15 February 2014

Stayed here for a work conference and I was pleasantly surprised. Rooms were very large. One bedroom apartment. Clean and good value. Had breakfast at the cafe downstairs which was nice. Also had dinner at the seafood restaurant downstairs which was superb. Great views of the ocean at sunset and food was very high standard.

In terms of location, the hotel is right on the beach, so that was very nice. Heaps of restaurants also close by on the pier.

  • Stayed: February 2014, travelled on business
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1  Thank Stan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 17 February 2014

Thank you for taking time to review Oaks Plaza Pier. It is good to read that you enjoyed the larger space of an apartment during your stay and that the cleanliness and value were to your expectations. Although we do not manage the food and beverage side of the hotel we will pass these comments on to the appropriate people. We look forward to welcoming you back to Oaks Plaza Pier in the near future.

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Reviewed 12 February 2014

We had a park view unit.Night time was a a bit noisy with people outside. A problem with our fridge saw us upgraded to a beach view the next day. I strongly suggest you get this view! It was beautiful. I suggest you take your own soap, unless you find a small disc the size of a 50cent coin adequate!!! Towels should automatically be changed every day without having to ask.
Great cafes etc over the bridge.

Room Tip: Choose the beach units & stipulate clearly how many beds you need.
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  • Stayed: February 2014, travelled with friends
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1  Thank Thommo52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 17 February 2014

Thank you very much for reviewing Oaks Plaza Pier. We are delighted that you enjoyed your upgrade to an ocean view. As part of our environmental initiative, towels that are re hung on the towel rack do not automatically get changed, but can be obtained from reception at anytime. It is great to read that you were able to experience some of the local cafes whilst in Glenelg. Once again thank you for taking the time to review Oaks Plaza Pier and we look forward to seeing you again in the near future.

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Reviewed 12 February 2014

Booked directly with the hotel (even though hotel sites showed cheaper rates) the hotel gave us an even better rate. We had the two bedroom park view apartment! Was great. Really spacious, clean and all the amenities you need. Apartments are in the best location. Can pretty much step straight onto the sand - only a minutes walk to the main street and access to shops, cafes, restaurants and bars. Highly recommend.

Room Tip: If you can get a good deal, would look at upgrading to a beach view! Such a beautiful beach.
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  • Stayed: February 2014, travelled with friends
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1  Thank AKC A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 17 February 2014

It is great to receive such great feedback and I thank you for taking the time to review Oaks Plaza Pier. It is pleasing to read you found the apartment spacious and clean. It is good to read you enjoyed your girls weekend away and we look forward to hosting you for your next one at Oaks Plaza Pier.

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Reviewed 1 February 2014

My friend and I decide to stay over night at Glenelg and chose to book at Oaks Plaza Pier.
We had small hiccups but made the reservation and checked in successfully.

However our nightmare started since.
We requested for twin bedding and confirmed it at the time of booking and on arrival as well... but the bed was not splitted.
That's not a problem. We can always ring down to arrange that and it was organised shortly once spoke to reception.

We then realised that the toilet paper was running very low so we rang down to reception and the receptionist mentioned that someone will come up shortly. We waited for about 1 hour and rang down to double check and was told to wait again because they were busy.

A couple of hours later, we kindly asked if we can possibly borrow a phone charger - I know all the hotels these days keep all different sort of phone chargers but the answer was "no" without hesitating so we asked if we can get a knife to cut some fruits but we were again told "no".

Not only the service frustrated us but also the room itself was not up to standard. The bed was very uncomfortable and the cleanness of the bathroom was not acceptable - mold were everywhere.

Please find somewhere else to stay.

Please

  • Stayed: January 2014, travelled with friends
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3  Thank jinhee754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Front Office Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 3 February 2014

Allow me to take this opportunity to thank you for reviewing Oaks Plaza Pier. It is very disappointing to read comments like yours. I apologize that you were made to wait for amenities to be sent to your room, but it is good to read that your housekeeping issue was resolved quickly.

Unfortunately we only have limited quantities of phone chargers available and on this occasion all our available chargers were with other guests.

It is regrettable that you found the bed uncomfortable, however we do receive feedback saying how comfortable our beds are and the feedback about the bathroom has been passed on to maintenance and housekeeping.

The feedback you provided will be passed on to the staff as we strive for 100% customer satisfaction and it is upsetting to read that we did not achieve this in this instance.
We do hope you will allow us another opportunity, in the future, to rectify your image of Oaks Plaza Pier

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Reviewed 27 January 2014

We have just stayed here over the Australia Day long weekend and had room 211. To be fair, we had booked it a couple of months ago on the Oaks Reservation online system and it was simple enough to use and explained everything we wanted to know about the Ocean View Room.

Our room was ready (we checked in at 4.00pm) it was clean, bright and surprisingly quiet given the usual nature of Australia Day visitors. We were happy about that.

It was to us, definitely worth spending a bit more to get the ocean view room as we had a sensational view from Holdfast Bay, down to Glenelg and down the coast. With perfect weather, there was no better room we could have.

Our only issue with the room was the in televisions (one in the lounge and one in the bedroom). The lounge TV remote was covered in Sticky tape to hold the batteries in (unsuccessfully). It required finger dexterity to hold the batteries in and press the required key or button at the same time. Thought this could have been better. As for the bedroom TV, it was too small, probably about 12 inch or so. Most hotels have a bigger TV than that.

But, booking an ocean view room meant we spent most time doing that, looking over a beautiful ocean.

From our perspective, this apartment is perfect.

Room Tip: Certainly our room was lovely so you could ask for 211.
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  • Stayed: January 2014, travelled as a couple
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1  Thank JamesandPaulaOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this reviewResponded 30 January 2014

Many thanks for taking the time to review Oaks Plaza Pier. It is good to read that you stayed over the long weekend and enjoyed the amazing ocean views from the balcony of your own apartment. We do regret the maintenance issues and glad to know you spent most of your time looking over the beautiful ocean. We look forward to welcome you back soon to the property.

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Additional Information about Oaks Plaza Pier Apartment Hotel

Address: 16 Holdfast Promenade, Glenelg, South Australia 5045, Australia
Phone Number:
Region: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Glenelg
#4 On the Beach Hotel in Glenelg
Price Range: £91 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Plaza Pier Apartment Hotel 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
The sensational ocean views and resort facilities of Oaks Plaza Pier, make this property an ideal choice for corporate and leisure travellers seeking fabulous Glenelg accommodation. Plaza Pier has undergone a full room refurbishment which was completed in September 2011. Enjoying an absolute beach frontage location, Oaks Plaza Pier allows you to really experience Glenelg. Luxurious 1 and 2 bedroom apartments feature wide balconies overlooking the beach or park, full kitchen and laundry facilities. ... more   less 
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Also Known As:
Hotel Oaks Plaza Pier Apartment

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