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“Stunning... Very lucky on room!”

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Oaks Plaza Pier Apartment Hotel
Ranked #4 of 7 Hotels in Glenelg
Level 5 Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Stunning... Very lucky on room!”
Reviewed 29 March 2014 via mobile

We booked what we thought was just a standard room, when we arrived we were delighted with welcome, fantastically clean accommodation and an amazing upgrade!! We even surprised our family when they came up to drop us off! Superb value for money and oh so comfy!
The beds are a dream to sleep on, with a huge bathroom with bath and shower, watch as slippery getting in and out, plus a fully functioning kitchen!!
Stunning and thank you!!

Stayed March 2014, travelled as a couple
Helpful?
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 31 March 2014
Thank you for your recent review on your stay at the Oaks Plaza Pier. It is wonderful to read that you found our apartments to be clean and beautifully presented. We are pleased you found the beds comfortable; it is always nice to have that extra bathroom space whilst on holiday. We look forward to welcoming you again in the near future.
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908 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Any
English first
Brisbane, Australia
Level 6 Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 March 2014

nice modern apartments, great location! Stayed in a one bedroom - had a balcony but one level one so no view. The building is right on the beach, has excellent restaurant's and bars both within the complex and very close walking distance. Good gym and lap pool. Overall a great choice for those who like more space or like to cook on some night. Very comfortable beds and good level of cleanliness.

Room Tip: get a higher floor or sea view if you don't want to be overlooked
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  • Stayed March 2014, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 31 March 2014
Many thanks for taking the time to comment on your recent stay at the Oaks Plaza Pier. We are pleased to read that you found your apartment spacious, well equipped and clean. It is great to hear that you enjoyed the services and facilities in the hotel and our excellent location. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
74 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 26 March 2014

I stayed here for only one night on business. Firstly the location, nicely placed right on the Glenelg waterfront, unfortunately my room was on the side of the hotel facing the car park, however if you are lucky enough to get a room facing the beach you would have a lovely view. I would suggest you ask when you book for a water view.

Next to the room, a proper apartment. Plenty of room, a reasonable kitchen that was certainly more than the typical kitchenette, this opened onto a proper lounge room with a decent lounge suite etc. then there is a separate bedroom and a small balcony all bright, modern and clean.

There were a couple of issues that may or may not bother you. Firstly the shower is over the bath, this may not be a big deal to you but I find it annoying to have to stand in a slippery bath to shower, particularly when the bathroom is quite large and there would be plenty of room for a separate shower.

Secondly there is no TV in the bedroom, when traveling alone I like to be able to watch TV in bed at the end of the day, made a bit more annoying, as the couch in the lounge is not big enough to lay down on.

Lastly and to me most annoying the internet service is really unusable for anything serious. No matter what plan you chose (from $5 for half hour or $18 for 24 hours) the internet speed is drastically reduced after you download just 100 mb. Really hopeless for most users. Hard to believe in a time when many hotels are now offering good fast unlimited broadband included in the standard rate. The is so poor I would suggest if internet matters to you, just don't stay here.

However if internet doesn't worry you too much and you don't mind the other shortcomings I have mentioned then I would recommend you do stay, a pleasant practical hotel, in nice surroundings, with decent restaurants in easy walking distance.

Room Tip: Ask for a beach view!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 27 March 2014
Thank you for your recent review on your stay at the Oaks Plaza Pier. We are pleased to read that you found your apartment well presented and were able to enjoy our facilities. We do have ocean view apartments for an additional cost should you require ocean views. Most of our apartments have TV’s in the bedrooms, but being an apartment style building, the layouts vary in some apartments not leaving enough room to fit the TV in some bedrooms and regret that you were allocated one of those. We do have rooms with separate showers as well, hence when booking in the future, please request for one with a TV and separate showers and we will try our best to ensure that we get you one. We regret that you were inconvenienced by the internet speed and will pass on you comments to our internet provider. We look forward to welcoming you again in the near future.
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Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 March 2014

I enjoyed my stay at Oaks. The ocean view 1 bedroom apartment was very big and the view fantastic. There were only some small faults, some mould around the bath and I noticed a used tissue under the bed however everything else was spotless. I found my room quiet at night and I would stay there again.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Littlebirdy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 26 March 2014
Thank you for taking the time to comment on your recent stay at the Oaks Plaza Pier. We are pleased to read that you were happy with the size of the apartments and were able to enjoy the excellent views. We apologise that you experienced lower standards with regards to the housekeeping in the apartments. I will pass your comments to the Housekeeping Manager for their immediate attention. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 March 2014

We had a five day stay, had advised we would not arrive till after six pm, booked an ocean view apartment. Avoid apartment 423, restricted ocean view, when we asked to be moved receptionist said it was a very popular apartment. Agreed to transfer us, now nearly 8 pm, we had been travelling since 8am, next apartment had view, but balcony was unusable, no cover, it had been raining so furniture was wet, told no one else had complained before, couldn't move us as they were full, very unpleasant experience. We then had to waste the next morning moving again, finally a view and usable balcony. Was also told 423 is only used if necessary and manager did not know 614 had no cover on balcony. Apartments are not spacious and we had to move the bed to get to the wardrobe. Double glass doors opened to kitchen!! All three we saw were badly designed. Positive of stay great view. When we found the restaurants, very pleased with service and price. As said before no information given by reception staff on arrival, thank goodness for Amanda who handled our final move and did not say we were the only guests to complain.
Apparently pool is being fixed in April.

Room Tip: Don't be put in apartment 423 or 614,
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janice825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 27 March 2014
We appreciate you taking the time to comment on your recent stay at the Oaks Plaza Pier. It is disappointing to read that your apartment did not meet your expectations and you were inconvenienced with moving rooms. Unfortunately being an apartment style building, the size and layout of the apartment depends on its location in the building and some apartments are different from others. We do provide information regarding our facilities along with your welcome letter and our reception team will happily assist with any queries. We are glad to hear that Amanda was able to assist you with the room of your choice and you were able to enjoy the views and our facilities and services. We do hope to have the opportunity to welcome you back again soon.
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Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 March 2014

Our second stay at the oaks in Glenelg and we just love it. Okay the bathrooms do need attention with mould in shower and shower screen leaks but apart from that everything is perfect for us. The locations is simply immaculate, the staff always good to us, the cleaning staff simply delightful and all the facilities are second to none. We travel with our young family a lot, and this is certainly one of the best. Thanks again for another great stay and will see you in March next year. Cheers the Wards.

Room Tip: Save up, pay the extra and get a room with the ocean view... It is worth every last cent
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aljcemw6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 21 March 2014
Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. We are pleased to read that each time you stay with us our staff are friendly. We are excellently located and are glad that you found the rooms clean and enjoy our facilities. We thank you for bringing to our atttention the mould and leak in the bathroom and will pass your comments to the Maintenance Manager for his immediate attention. We look forward to welcoming you back in March next year soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 March 2014

We had a park view apt but that was OK as the beach was just downstairs. The reception desk was average. They really did not go beyond basic service. Were nice enough, gave you the key told you were the elevators were and that was it! Nothing about other amenities, place for breakie, pool, gym, etc. I am still amazed that in this day'n'age you get slugged high rate to use Internet/wifi. It's incredible. The other issue is you need to pay $20/day for parking. I think there should be a considerable discount if not included for longer stays! Room was quite clean. They do not check crockery/cutlery levels as we had quite a few things short. Called and they brought them up. Overall a pleasant stay and would stay again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MasciaM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksPlazaPier, Manager at Oaks Plaza Pier Apartment Hotel, responded to this review, 21 March 2014
Many thanks for taking the time to comment on your recent stay at the Oaks Plaza Pier. It is wonderful to read that you enjoyed our location and had a pleasant stay with us. It is disappointing that you found our services average. Due to the busy movement at our reception desk, we are unable to explain all our facilities, but we do provide information regarding our facilities along with your welcome letter and our reception team will happily assist with any queries. We are glad that you found our rooms clean and apologise for the missing items, which could be due to a delayed order, but are happy that they were replaced quickly. Unfortunately, the internet charges are quite high in most hotels and we provide a 30 minute complimentary usage daily. Also, due to limited car parking in the area we do charge a fee for car parking. We do apologise for the issues are will be glad to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oaks Plaza Pier Apartment Hotel

Property: Oaks Plaza Pier Apartment Hotel
Address: 16 Holdfast Promenade, Glenelg, South Australia 5045, Australia
Region: Australia > South Australia > Greater Adelaide > Glenelg
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Glenelg
#4 On the Beach Hotel in Glenelg
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Oaks Plaza Pier Apartment Hotel 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
The sensational ocean views and resort facilities of Oaks Plaza Pier, make this property an ideal choice for corporate and leisure travellers seeking fabulous Glenelg accommodation. Plaza Pier has undergone a full room refurbishment which was completed in September 2011. Enjoying an absolute beach frontage location, Oaks Plaza Pier allows you to really experience Glenelg. Luxurious 1 and 2 bedroom apartments feature wide balconies overlooking the beach or park, full kitchen and laundry facilities. ... more   less 
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Also Known As:
Hotel Oaks Plaza Pier Apartment

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