We had such a horrible stay here I had to write about it. It seems contradictory to everything else written about this place I just don’t understand it. We arrived and were given keys to the wrong room despite booking in advance and confirming the week before. Instead of the confirmed private room we booked for 3 people we were put into a dorm room with 2 extra people we didn’t know. We went back downstairs to speak to the owners and were told there were no other spare private rooms. It was Christmas day. We complained some more and were then told there was a private room, but it had no sheets. We said we didn’t care as we had brought our own sheets and would take it. The front desk staff wanted to then charge us $100/ night for that room. They also patronised us about how much we were paying ($25 a night) saying what did we expect for that amount. We kept insisting we receive a private room, then the front desk lady said it was managements decision and out of her hands. So we insisted on speaking to management. She called her husband and he came down stairs, he was 'management'. We ended up getting the private room which was available the whole time and of course when we opened its door there were sheets on the bed so the front desk lady lied to us.
We were forced to move rooms the second night. The room was filthy, the shower was covered in pubic hair (walls and floor). The lady made us wait in the hallway first with our luggage while she 'cleaned' it. Cleaning - she didn’t change the beds - ran over the bathroom - but pubic hair was still everywhere so not really sure what she did.
Even now, we were put in this new room with a random man, despite insisting on our private room. When we complained again the front desk staff then removed his belongings while he was out and about and put them in another person’s room. He would have returned not knowing where his stuff was and still having the key to our room. He probably would have thought we stole his stuff, poor guy.
We never ended up getting what we originally booked and confirmed. This all added to our disappointment about our rooms only having half a curtain and being right across from a bell tower it’s hard to sleep through hourly chimes. The ‘bunks’ were single beds screwed one on top of the other to make a bunk bed, no ladder, not even screwed to the wall, so dangerous.
The place is cheap and well located but I think the change of management here has been for the worse. When we originally booked over the phone Andy sounded so lovely and friendly but he was nowhere to be seen. Needless to say we won’t be going back there.
- Official Description (provided by the hotel):
- Batman Fawkner Inn is a place full of history. This lovely historical building was built back in 1824 and was where a meeting was held which resulted in the settlement of Melbourne. The Batman Fawkner Inn boasts a range of 40 rooms including Family, King, Queen, Double, Twin, and Backpacker all with private in-room bathrooms. All rooms (excluding backpacker) have in-room Reverse cycle Air Conditioners, Digital TV, Tea/Coffee Making Facilities & Fridges. Backpacker rooms have in-room heating, ensuites bathrooms and are bunk style accommodation. Situated in the centre of Launceston's CBD, we are only 5 minutes from City Park, 10 minutes to Cataract Gorge/Tamar River and close to shopping centre's and malls. We are also only 10 minutes walk from Aurora Stadium, Tasmania's home of AFL Football. The hotel has undergone extensive renovations in 2014 with some major upgrades and we are proud to announce that we are under new management as of November 2014. We offer free Wi-Fi internet (limits apply and additional can be purchase) in all areas of the hotel which includes in all rooms. On-Site Laundry Facilities are also available. We have a large Common Room/Lounge which has a kitchen (Oven, Stove, Microwave, Fridge & Preparation Area), lounge & wide-screen TV, 8-Ball table, large dining table and vending machines. Management and Staff look forward to having you stay next time you visit Launceston. ... more less
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- Also Known As:
- Batman Fawkner Inn Launceston, Tasmania