Check in brought the first surprise - no assistance with luggage, find a trolley & do it yourself from the carpark to the fifth floor! Well, we managed even though we are getting on in years & husband is still recovering from a recent stroke. (At this point we also learned that car parking was charged at $6.00 per day - cheap enough but totally unexpected.) Once in the room we were somewhat baffled by the light switches & the air conditioning unit. A phone call to reception clarified the first but further assistance had to be sought for the air conditioner which proved to be unplugged, the plug located beneath the desk which would have been impossible for either of us to reach! Even the youthful housemaid had some difficulty with it. A request to have one of the curtains replaced on its track was left at reception at 6pm as we went out for dinner; on our return this had not been attended to & as outside street lighting was a problem a further call to reception was met with the response that maintenance would attend to it the following morning as no-one was then available. We had specifically booked a refurbished room & the one plus was a really comfortable bed with good pillows. However, the bathroom was a worry. A fixed clear glass wall for the shower recess was without safety markings & because of the inadequate lighting, my husband walked straight into it! There was also a tiny step up into the shower area which was not delineated in any way. No bathrobes, no disposable shower cap & only one hand towel for two people - my personal pet hate in hotels! Towel rails were also inadequate with only those for bath towels at the end of the shower recess, nowhere for gowns or hand towels. The toilet paper provided was atrocious - the worst quality I have ever encountered anywhere! No cleaning brush either. We stayed four nights & the last room service did not even provide a bath mat. In the bedroom the reading light switches were fixed too high to reach so one was forced to get out of bed to turn the lights off - how mad is that? Drapes were quite inadequate to provide good blockout at night. No explanation was provided on checking in re: ordering buffet breakfast prior to 10pm the night before to save $5.00 on the cost, which was $25.00 per head. Breakfast was ok but the family dinner we gathered for the night before we all departed was very average, certainly not worth the cost. Sunday morning at 10.30am the foyer loos were absolutely disgusting. They are certainly in dire need of refurbishing but a thorough clean would make a difference & there would seem to be no excuse for their condition on Sunday morning. Checking out was like joining a queue in a supermarket - as many as ten people standing in line with only one person at the desk. It would appear that this hotel is being run with totally inadequate staffing numbers - probably concentrating on Asian tour groups & disregarding individual travellers. Our family group - mostly from the mainland - would certainly not book this hotel in future, despite its central location.
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Launceston, the city's premier 4 1/2 star hotel, offers superior accommodation, superb Tasmanian cuisine and extensive conference facilities in the centre of the northern capital of Tasmania. Catering for the discerning corporate and leisure traveller, Hotel Grand Chancellor Launceston is only a short stroll from the main central business district, shopping malls and Aurora Sports Stadium. Features include: 165 Hotel Rooms, Executive Club Lounge, 8 Convention Rooms & Restaurant & Bar. ... more less
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- Also Known As:
- Hotel Grand Chancellor Launceston Tasmania