Unfortunately we had an extremely unpleasant experience. We arrived at 9.30 at night (having advised this at time of booking) from a very wet night at Day on the Green. We drove into the car park but it was obvious the car park was full, so being cold and wet we parked a block and a half away. No problem, we didn't mention we couldn't get into the car park. Why complain, we weren't that far away.
Arriving in our room at 9.45 we attempted to order room service but the phone with buttons to connect various facilities in the hotel was completely dead. No problem, I went to reception to order and they sent me to the bar. An extremely rude woman took some time to serve me and by then it was 2 minutes past 10. She said "no, kitchen closed", and started to serve someone else.
Eventually a cold pizza, salad, 2 sets of knives and forks and one plate arrived.
Weirdly hot air was being pumped in through air conditioning but an enormous loud fan in the corner was trying to keep the room at 18 degrees! Great for the power usage. Maybe that's why it was $$$.
Unfortunately I had to ring reception from my mobile the next morning to find the hair dryer. All bad luck but to cap it off, reception refused to take $6.00 off our bill for a car park we didn't use. They explained we should have told them the night before and said it wasn't possible to refund!
I've now been charged at our local post office $15.50 for the return of an iPhone mobile phone charger I stupidly left behind.
Having spent 14 years running a large tourism business in this State I have never struck such rudeness and the inability to help anywhere else in Tasmania.
Sent from my iPad
- Official Description (provided by the hotel):
- Hotel Grand Chancellor Launceston, the city's premier 4 1/2 star hotel, offers superior accommodation, superb Tasmanian cuisine and extensive conference facilities in the centre of the northern capital of Tasmania. Catering for the discerning corporate and leisure traveller, Hotel Grand Chancellor Launceston is only a short stroll from the main central business district, shopping malls and Aurora Sports Stadium. Features include: 165 Hotel Rooms, Executive Club Lounge, 8 Convention Rooms & Restaurant & Bar. ... more less
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- Also Known As:
- Hotel Grand Chancellor Launceston Tasmania