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Hotel Grand Chancellor Launceston
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Reviews (1,842)
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All reviewsrefurbished roombuffet breakfastroom serviceper daycentral locationbusiness tripcar parkingcity parkwould stay againcentre of townhgcconferencetassie
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Reviewed 6 August 2014

Normally we have a great stay at the Hotel but this time we had difficulty with the spotlights from the front of the building. They had refurbished the rooms which were lovely but the cutains didn't close over properly as they were too small and the spotlights were very bright. We complained to reception at 10.30 pm but it was too late to move us as we were tired after a long drive. Easily fixed if they put in Holland blinds in the front rooms of the hotel.

Room Tip: Always ask for one at the back of the Hotel
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Taiger1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Great refurbished rooms 2 double beds got a special including breakfast and parking great value.
Right in the city area walking distance to everything
Staff friendly lot of choices in the breakfast buffet can park the car and go shopping or out for dinner and not worry about parking

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank OzzieJ255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Spent 2 nights here. Maybe it was the weather but I found it cold inside the room. That said, in room was fine in all other respects. Centrally located--and spacious inside, with decent bar and restaurant (broad selection of dishes).

  • Stayed: August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank NEWYORKPROF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

My aunt, a friend and I stayed here for a quilting retreat in May. There were over 100 ladies here for the event. We booked a rate through my wholesaler (I am an agent) as we got a better room only rate that way than using the retreat rate. We booked 2 refurbished superior rooms (1 x King and 1 x Twin) and requested interconnecting (I had done research by phoning the hotel to find out what we could interconnect). I had the request phoned through at booking and a few days prior to check in, I phoned to confirm interconnecting which we got.
Massive amount of space. The king room had a small sitting area. We had an interconnecting twin room with this.
2 rooms= 2 bathrooms (King was shower over bath) and in the King there was a great space for putting our luggage.
My main complaint? Not enough light in the rooms. It is so dim!!! Put in some brighter globes and maybe some more lights? We had come here for a craft retreat, I could barely see.
Further to this, one our first night, quite late, we had a toilet that wouldn't stop running water. We called maintenance and unfortunately the young chap knew less than us. We explained that the tap was in the wall (he needed to get some tools) and so eventually the toilet was turned off until the morning. We had 2 bathrooms so it didn't matter. He offered us to move and we said no, not unless we move both rooms and we are still interconnecting.
The plumbing got fixed, not before we had to ask for the second time though for it to be fixed.
Parking at this hotel is payable at I think from memory $6 a day? It is outside and is the big carpark next door to the hotel- not overly secure but we were happy.
I was glad for our room location as some of the ladies complained about loud music from the club down one side over the weekend nights.
Buffet breakfast was good and we got a good rate.
They have a happy hour for drinks late in the afternoon and coffee all day is cheap and great and BIG.
Reception staff are relatively complacent.
Internet is payable and is EXPENSIVE at this hotel.
I constantly pain with paying for internet at a hotel. It does not need to rob it's patrons of money for this service. A hotel needs it for it's business and therefore the extra cost is negligible. If a 3 * Comfort Inn can offer it for free, I fail to see how a big chain like this has to charge ridiculously high rates.

Now for our retreat, the wait staff were absolutely amazing. They couldn't do enough and when we got alternate drop on the dinner, the boys did their best to sort us out with what we wanted.
The food here was plentiful and excellent quality. We had all meals except breakfast supplied including morning and afternoon tea and none of it disappointed. Great salads at lunch and fabulous mains at dinner. The wait staff are a credit to this hotel.

Conferencing Facilities:
We came here for a craft retreat but the hotel unfortunately couldn't quite grasp this and thought we were an expo despite having explained to them that ladies were coming to sew. The light in the main conference rooms was dismal unless you were at the windows and as it was quite dark and cloudy outside, the light wasn't great.
The rooms were large however and plenty of tables and chairs to accommodate us.
The lighting situation was troublesome. I'm 40 with good eyesight and I could hardly see to sew. Imagine the ladies not near the window and who can't see as well.
So my feedback- get more lighting, even if people aren't coming to sew.
We all bought these little lamps so we could see.

Local Area:
A stone's throw from the sights and sounds of downtown Launceston. Close to everything and most importantly the Black Cow Bistro. The #1 Dining establishment in this town. Lots of other eateries in the immediate vicinity as well.

The hotel needs to make some improvements, but for location you can't go wrong.

Room Tip: Ask for rooms that are not on the side of the disco. Our rooms overlooked the car park and there was minimal noise.
  • Stayed: May 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank wildflowerb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We spent one night at the Grand Chancellor.
It was raining when we arrived at the hotel and had to unload our hire car in the rain, carry our own luggage into the foyer and then following check-in we had to carry our luggage to our room. We were quite surprised that there were no porters. We did assume that a hotel of this size would have appropriate staffing.
The room was very comfortable, clean and convenient. Quiet and well equipped.
The buffet was breakfast was average, overpriced for what we received. The available food was not replaced quickly enough when the containers were emptied, Again, there seemed to a lack of staff.
Overall the Hotel is OK but far from international standard.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank WoollamiaTweety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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