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Best Western Plus Launceston
Ranked #11 of 30 Hotels in Launceston
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1,209 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • English first
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English first
brisbane
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2011

We arrived late afternoon and there were 2 staff members at reception. The young lady did not make eye contact. Our stay was for 3 nights (2 complimentary nights). Several times she asked if we were using free nights as if this was a problem. We got to our room and the keys we were given did not work so down to reception. The young lady did not acknowledge us and the young man kept asking us if we were using free nights? What did that have to do with keys not opening the door? Not a good start. The rest of the staff we came into contact with were wonderful. The seafood platter fot 2 at Snappers restaurant was superb. As with hotels of this vintage it was a little noisy but this depends on who is in the next room. If you want your towels changed don't hang them up. Although there was not a notice in our room I assume this is why ours were not changed.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureLauncestonGM, General Manager at Best Western Plus Launceston, responded to this review, 31 May 2011
Dear Trip Advisor Guest,

Thank you for your comments regarding your stay at Mercure Launceston, as loyal Advantage Plus guests your feedback is very important to us.

I am sorry that your first contact at the hotel was not positive and that there were issues regarding your keys at check in, this is an area that we have subsequently carried out remedial training for the Reception Team to ensure that this experience is not repeated for our future guests.

I hope that you will provide Mercure Launceston to serve you better in the future,

Please do not hesitate to contact me if I can be of any further assistance,

Best Regards,

Paul Morton
Mercure Launceston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 10 May 2011

yes we stayed @mecure for one week 28 april to 5may, first night we stayed had dinner would not go back again very average, checked my visa statement 2 nights ago taken out another 88 dollars we paid for our room some time back with our free night making toal 528 dollars, i did ring mecure spoke to girl about 88 dollars said would ring back still waiting not happy regards john kirkwood

  • Stayed May 2011, travelled as a couple
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Launceston

Property: Best Western Plus Launceston
Address: 3 Earl Street, Launceston, Tasmania 7250, Australia (Formerly Mercure Launceston)
Phone Number:
Region: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Launceston
#10 Luxury Hotel in Launceston
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Launceston 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more   less 
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Also Known As:
Mercure Launceston Hotel Launceston
Accor Launceston
Best Western Plus Launceston Tasmania

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