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“excellent value”

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Best Western Plus Launceston
Ranked #10 of 30 Hotels in Launceston
Canberra, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“excellent value”
Reviewed 22 January 2014

Clean and comfortable. Service was friendly and helpful. Not far from shopping area/ main street, and short walk to waterfront. Great value at around $95 per night for a twin share room. We left our luggage in the secure storage area the next day while travelling around town.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oz_traveller485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, Manager at Best Western Plus Launceston, responded to this review, 5 February 2014
Dear oz_traveller485

Thank you for your feedback and choosing to stay with Best Western Plus Launceston

I pleased that you found the service we provided to you during your recent stay with us friendly and helpful and the location to the Main Street convenient.

I hope that we have the chance to welcome you back to Best Western Plus Launceston soon.

Kind regards

Leon wood
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1,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Wollongong, Australia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 January 2014

This was our first time staying in Launceston, and this hotel was in the perfect position to explore the city. Right in the middle of town, it was easy to explore the mall and quadrant areas, and just a short walk to the gallery, museum, and gorge entrance. The buffet breakfast was fresh and plentiful, with a good selection of hot and cold options, plus espresso pod coffee and juice. There is an extensive room service menu, and 24hr reception. The room was clean, comfortable, with a view of the city and surrounding hills. We will gladly stay here again, and can't wait to return to Launceston.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazmanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, Manager at Best Western Plus Launceston, responded to this review, 5 February 2014
Dear Hazmanda

Thank you for your feedback and choosing to stay with Best Western Plus Launceston

I pleased that you found the Hotel a perfect location to explore the city and your overall satisfaction with the services provided to you during your recent stay with us

I hope that we have the chance to welcome you back to Best Western Plus Launceston soon.

Kind regards

Leon wood
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Melbourne, Australia
1 review
Reviewed 18 January 2014

A 4 star rated establishment according to the best western plus website (4.5 star rated on wotif),

-The room we stayed in was very uncomfortable due to no air conditioning, could hardly sleep at night as it is impossible to get any air flow through the room. Staff weren't very helpful but I guess what can they do.
- Parking is an extra $6 / day
- Gym is actually off site and is also at an extra cost.
Was surprised that for the price we paid these facilities aren't included. All in all was a blemish in an otherwise fantastic holiday.
I would consider this a last resort when returning, there are other hotels with more modern facilities.

(Stayed January 2014 as a couple)

Room Tip: If the weather is going to be anything near 25 degrees ensure you have air conditioning in the room.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, General Manager at Best Western Plus Launceston, responded to this review, 3 February 2014
Hi Matt J,
Thank you for your review of the Best Western Plus, Launceston.
We are recently undergoing a complete refurbishment including new beds, soft furnishings, art work, IP phones & television and of course, air conditioning in the rooms which do not already have any.
We regret that your stay was uncomfortable in the heat and are working quickly toward rectifying this.
We look forward to welcoming you back to the Best Western Plus Launceston and hope you will enjoy the refurbished rooms.
Regards,
Leon Wood
General Manager
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Travellers are raving about these Launceston hotels

Burnie, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 January 2014

This hotel was clean, comfortable and well looked after. The staff at the desk were very helpful and friendly. The rooms were lovely and the hotel is in a fantastic location- stone's throw away from the mall. I would definitely stay here again when I come to Launceston overnight.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meggles54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, Manager at Best Western Plus Launceston, responded to this review, 5 February 2014
Dear meggles54

Thank you for your feedback and choosing to stay with Best Western Plus Launceston

I pleased that you found the Hotel conveniently located in the CBD and the staff looked after you.

I hope that we have the chance to welcome you back to Best Western Plus Launceston soon.

Kind regards

Leon wood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maclean NSW
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 10 January 2014

Over looking the dismal carpark, there is nothing wrong with the room. They are simply well appointed rooms with all you expect in a motel. Room is attractive, the linen clean but the pillows are hard; The advertised free wi-fi is unsecured. If you want secured wi-fi you pay your $20.00.

The staff, while quite efficient, don't listen to you. Several times I spoke with staff for various reasons with various staff and they responded with vague approximations of the required answer. Not paying attention and certainly not giving individual attention. They are simply there to get their job done and go home.

The restaurant is appalling. We were shoved away in a non-restaurant room for dinner where we felt like an afterthought and the dinning room at breakfast was unremarkable and very hot as the air conditioning was not on. Both meals were ordinary.

Many people on the lower front floor rooms complained of a lack of sleep due to the noise of party revelers down stairs in the bar until the small hours of the morning and upon closing moved the noise onto the street. Hooning cars kept others awake on the lower front floors.

I was not impressed at all, there are other places to stay that make an effort and make you feel important. This place is not worth the money they are asking for a night. Only stay here if everything else is booked out.

Room Tip: Nothing special about this. To ensure sleep, if you HAVE to stay here, ask for a back room up on the...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Blujinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, Manager at Best Western Plus Launceston, responded to this review, 5 February 2014
Dear Blunjinja

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Kind regards

Leon Wood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 January 2014 via mobile

Stayed two nights and everything was okay, but there was nothing special about this place. Definitely not 4.5 star rooms, but can't say in relation to the other facilities as we did not use them. It was clean but the bathroom was poky with a shower in the bath. Parking is $6 extra per day - not much, but could be built into the room rate. Probably not the hotel's fault, but demolition started over the road at 7am each morning, with setup before that, so not very relaxing.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank David_and_Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, General Manager at Best Western Plus Launceston, responded to this review, 3 February 2014
Hi David_and_Gill,
Thank you for your review of the Best Western Plus, Laucneston.
WIth a complete refurbishment underway, I am sure that your next stay with us will indeed be memorable for all the right reasons. WIth new beds, soft furnishings, art work, high speed internet, IP phones & televisions and free Wi-Fi we hope to deliver a really special experience.
We look forward to welcoming you back to the Best Western Plus in the near future
Best Regards,
Leon Wood
General Manager
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Brisbane Region, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2014

Stayed here on a recent Saturday night. We were pleasantly surprised to be given a room upgrade, particularly as the room had been booked on a discount site. The room was really comfortable and modern. Some of the pillows were a little hard, but between the 3 of us we managed to swap until we were all satisfied

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harry27Tasmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leon W, Manager at Best Western Plus Launceston, responded to this review, 5 February 2014
Dear harry2Tasmania

Thank you staying at BEST WESTERN PLUS Launceston.

Your business is very important to us and we value your feedback.
We are currently in the process of upgrading all the rooms with new soft furnishings which include new King Coil Plush King beds and TVs etc

We hope you will come back and see us again soon to see the continuing improvements we are making.

Kind Regards

Leon Wood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Launceston

Property: Best Western Plus Launceston
Address: 3 Earl Street, Launceston, Tasmania 7250, Australia (Formerly Mercure Launceston)
Phone Number:
Region: Australia > Tasmania > Launceston
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Launceston
#10 Luxury Hotel in Launceston
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Launceston 4.5*
Number of rooms: 116
Official Description (provided by the hotel):
BEST WESTERN PLUS Launceston is conveniently located in the city centre, 15 minutes drive from the airport and 2 minutes walk from the main shopping precinct. The hotel features 116 rooms,FREE WiFi, a restaurant specializing in local produce and a cocktail bar. Nearby local attractions include the James Boag Brewery, Launceston Seaport and Cataract Gorge. #FREE WIFI# ... more   less 
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Also Known As:
Mercure Launceston Hotel Launceston
Accor Launceston
Best Western Plus Launceston Tasmania

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