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Bellevue on the Lakes
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Reviews (438)
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All reviewsspa roomindoor poolking size bedthe ground floorprivate jettyoff street parkinglovely roomrooms are largewithin walking distancecentral locationwater viewreception staffenjoyable staynorth armthe main streetacross the roadliving area
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282 - 287 of 438 reviews
Reviewed 3 May 2014

I was not impressed. My wife and I booked though Our Deal. As a result we were told that it did not entitle us to housekeeping. i.e. they did not clean the room for three days.

In addition, when we asked for clean towels, soap, shampoo, milk and tea it took five hours to deliver.

  • Stayed: May 2014, travelled as a couple
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2  Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

This was a modern, clean, fairly new or newly renovated motel across the street from the waterfront. Good room and bath lighting, except for reading in bed. There were no bedside tables with lamps and no overhead directed lighting for reading. The beds had nice linens, but were a bit soft for us (personal preference). We had exceptional counter space in both the bedroom and bath, lots of electrical outlets, and a nice area for opening luggage. Bath had a nice, large shower, but the temperature regulator did not hold a consistent temperature well. That should be addressed by management to avoid scalding a guest.

Free WiFi worked well in our room (#31), and free parking is available behind the hotel. We laundered clothes in the nice, clean guest laundry and were pleased with the choice and reliability of the temperature settings. Although we didn't try it, the hotel also has a "one hat" rated restaurant.

Due to rude guests, our room was quite noisy one night, and we called reception. Apparently, there is no on-site night attendant, but our call was routed to someone who quickly took care of the problem. The staff was friendly and helpful throughout our stay.

Room Tip: Because we wanted a quiet room, we requested one overlooking the parking lot rather than the esplanade and waterfront. That worked well, except for the night with the noisy, rude neighbors next door. Views of the waterfront would be lovely, too, if you are a sound sleeper.
  • Stayed: March 2014, travelled as a couple
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Thank FourWinds_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

our family stayed at the hotel over easter holidays. I was very unsure when booking hotel in that regio. However, this hotel has surpass our expectation. The rooms were clean and modern. they were spacious, they advertise for max. 3 per room, i think if arrange with hotel, a family of four would feel very comfortable. The free wi-fi didn't work very well, connection was patchy. It was a pleasant stay over all, convenient access to waterfront, lake and beaches, all within walking distance. Highly recommended for those who seek holiday with comfort and style.

  • Stayed: April 2014, travelled with family
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Thank JoyceMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014 via mobile

My partner and I stayed here recently and booked a deal through wotif.com. The room we were given was next to the laundry but we never noticed any noise. The view from our room was of the car park but the room was cheap so to be expected. The room itself was nice and had everything we needed for an enjoyable stay. The staff all seemed friendly and helpful. The off street parking was great and the hotel was within walking distance to everything. The restaurant was closed on Sundays and Mondays which happened to be the two nights we were staying. Overall an enjoyable stay and would return if staying in Lakes Entrance again.

Stayed: April 2014, travelled as a couple
Thank ali-belli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

A good strong shower and an excellent spa could not save this establishment from its appalling level of service and the unprofessional and repeatedly rude attitude of staff. My partner and I stayed three nights in a spa suite which had full rubbish bins and old newspapers still in the room we were allocated. A phone call to reception had this attended to quite quickly.
The room was small with dated decor, only one lounge chair, no table and limited glasses - simple things which make the difference between a relaxed enjoyable stay and an annoying one.
Our room was serviced after the first night, but when we arrived back after a day out the next day the room had not been touched. Again rang reception where the response was "Oh, it must have been missed, I'll send clean towels around, is that all you want?" She could not have cared less. When the towels had not arrived after 45 minutes my partner went to reception to be told that "Rooms booked on deals are not serviced every day." What? two different stories within an hour.
We thought we might enjoy a drink at the bar and maybe eat in the restaurant so sat in the bar for 15 minutes (it was now 5.45pm) with no staff attempting to either serve or speak to us.
Back to reception again where Miss Hospitality advised that the bar did not open when the restaurant was closed. Considering that the bar was adjoining the reception desk, could she not have told us that while we were sitting within her vision? Partner commented that the restaurant was 'not open tonight then?' Our girl tossed her head in the direction of the restaurant and said "Well the lights are out, so obviously not." No warmth, no helpful alternative suggestions. Staff here need some serious customer service training, and some clues about the hospitality industry.
Could not recommend this as a relaxed and nurturing place for a getaway. There are many other quality establishments with staff and management who know how to treat guests and provide a quality product.

Room Tip: Read reviews before booking, and if possible look at room before accepting.
  • Stayed: April 2014, travelled as a couple
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4  Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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