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“WHY DO I KEEP RETURNING??”

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Novotel Melbourne St Kilda
Ranked #7 of 19 Hotels in St Kilda
Reviewed 25 July 2014

Once again on our annual migration to Melbourne we elected to stay at the Novotel.

Yes I know on every previous report on this property I have sworn never to return so what is the fascination ! My wife said if I have nothing good to say then say nothing.

Let me sum the hotel up this way. We paid $300 a night for one of the better rooms.
For this we were provisioned with two portions of sugar, along with two cups two teabags, well you now have the idea. I left there with the distinct impression if we wanted something we were going to buy it.
Internet; sure its freely available, at twenty something dollars a day. You have to be kidding.

Gowns. Your dreaming. One chair to sit in. A television so small I needed opera glasses to watch.
Pillows. The first night our heads sunk to the mattress, it was like wearing earmuffs.

Night 2. We asked for firmer pillows. These were like bags of straw. Sorry we could not use them
Night 3 Try again. I have never experienced a brick designed as a pillow. Truly.

Other than the location this hotel must rank as the meanest I have ever experienced.

For what we got it was overpriced and under performing

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank archer66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 28 July 2014

Mr Archer

Thank you for your review and please accept my apologies for you not receiving the correct replacements within your room during your stay. I have shared your comments with the team and we will ensure that this does not reoccur.

I would welcome you to contact me directly on Llewellyn.wyeth@accor.com as you are clearly frustrated with your previous stay and I would welcome a direct discussion so that we can ensure that we have the right pillows and amenities for you on your return.

Yours Sincerely

Llewellyn Wyeth
General Manager

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730 - 736 of 2,351 reviews

Reviewed 24 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank guestxxx
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 28 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank oziwarren
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 24 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 July 2014 via mobile

It was ok. Standard hotel. The cost is not reflective of anything much. Paid extra to face the ocean in an upgraded room, but it wasn't anything fancy. It was a room with some windows, a bed, couch, small table and bathroom. I must admit, I liked the bathroom and particularly, the fact that there was a bath for me to relax in. The views also were nice, but the real reason I booked a room here was to be conveniently located to the Espy :)
P.S the heating was good and I felt adequately comfy during a cold winter night.

Stayed: August 2013, travelled as a couple
Thank Talia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 24 July 2014

Talia O

Thank you for the review here on Trip Advisor and please accept my apologies that the hotel was not to your liking. We strive to be a lot better than average. However I trust you enjoyed your night at the Espy.

Llewellyn Wyeth
General Manager

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Reviewed 21 July 2014

Excellent location and very comfortable hotel. One of the better in-house gyms of any of the hotels I stay at. The bar can close early, so as a late night person that is a bit disappointing. Sound proofing between connected rooms was tested by some noisy bonkers next door. Highlights of the area were Penguin spotting across the road on the breakwater and Possums everywhere in the park around the corner along the foreshore-very pleasant surprises.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 24 July 2014

Gary J

Thank you for your review here on Trip Advisor, It is great to see that you experienced our Penguins near by.

Kind Regards

Llewellyn Wyeth
General Manager

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Reviewed 20 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank aussie_platinum
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 22 July 2014

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Reviewed 20 July 2014

We stayed one night. On arrival I was told our room was ready early - which was great and very convenient however other than that this was virtually all the information he told me. He gave me to cards for the room and said have a nice stay! No "you are on level five, you can find the elevators to your left or the restaurant is on the lower level or breakfast is from blah blah to blah.....nothing - not even into on where to park or that I needed to put my room card in the elevator to go up or down (probably common for the everyday traveller but I had no clue) - the room was okay, not great and could do with an update - we had a view of the back car park but I wasn't there for the view. The toilet would run for ages and seemed like where we were was noisy. I will say that the room itself was clean and the bed was comfy. The breakfast was okay - though I thought the scrambled eggs were under done. good variety of food but it was hard managing your plate in one hand and opening lids and serving yourself up something as there was nowhere to put your plate. overall unfortunately I was really disappointed - the reception staff and lack of any details was really bad.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Larissa O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llewellyn W, General Manager at Novotel Melbourne St Kilda, responded to this reviewResponded 22 July 2014

Larissa O

Thank you for taking the time to post your review here in Trip Advisor. Please accept my sincere apologies for your experience when you arrived at the hotel. I would like to discuss this with you directly and will contact you to discuss further.

Kind Regards

Llewellyn Wyeth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Melbourne St Kilda

Address: 16 The Esplanade, St Kilda, Port Phillip, Victoria 3182, Australia
Region: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in St Kilda
#4 Family Hotel in St Kilda
#7 Luxury Hotel in St Kilda
Price Range: £79 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne St Kilda 4*
Number of rooms: 211
Official Description (provided by the hotel):
The 4-star Novotel Melbourne St Kilda is the city's premier beachfront hotel. Ideally positioned facing St Kilda beach and surrounded by some of the city's finest attractions, Novotel St Kilda is the perfect escape for the business or leisure traveller. Situated 6km from the city centre and 28km from Melbourne Airport, experience all this unique St Kilda hotel and its cosmopolitan surroundings have to offer from this hotel's prime position on The Esplanade. Novotel Melbourne St Kilda provides a great choice of St Kilda accommodation, offering 211 rooms and suites, many featuring spa baths with spectacular bay view over Port Philip Bay. The Novotel St Kilda can cater for a variety of events including residential conferences, team building exercises, annual meetings and gala dinners. Choose from 12 versatile function spaces for up to 300 delegates. Many of the rooms offer stunning ocean views and outdoor terrace areas for informal networking. Walk to some of Melbourne's finest attractions such as Luna Park, experience the famous Sunday art and craft market on The Esplanade or discover the many shopping options and bustling nightlife on nearby Acland and Fitzroy Streets. If you need to park the car, there is a secure, undercover parking (extra charge), whilst a tram stop at the front door ensures easy and convenient access to Melbourne city centre only six kilometres away. ... more   less 
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Also Known As:
Novotel Melbourne St Kilda Hotel St Kilda
Accor St Kilda
Novotel St Kilda
St Kilda Novotel
Novotel Melbourne St Kilda Greater Melbourne

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