We were attending a conference on Saturday and Sunday and thought we would get a good night’s sleep if we stayed close to the venue. Wrong! The first night we were in Room 9 where the air conditioner was malfunctioning. It let out a huge rattle every few minutes. You would almost be asleep when it would happen again. We rang the emergency number at 11.30pm and were answered the second time we rang. He said he was not on site and would come in 20 minutes and relocate us. He moved us to a room 2 doors up where the problem was the same except the air-conditioning would rattle more often! We were considering sleeping in the car at this point because the air conditioner would make the noise whether it was on or off! We rang again and after another 20 minutes and another move at 1.00am to one of the downgraded rooms but at least no noisy air conditioner. Asleep finally at 1.30am to be up again at 6.00am.
The second night we were upgraded to a spa apartment. The room was lovely but with its problems too. The first was the air conditioner poured out water and I mean poured - requiring buckets under it. Then after I had a spa the whole bathroom smelt like sewerage - must have a blocked drain. We put towels at the bottom of the door to block the smell so we could sleep after only having had a few hours the night before.
We have stayed here a few times and my last review was very positive but I think there are new owners and maintenance, service and just about everything else has slipped!
Overall VERY unhappy!
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- Also Known As:
- Century Inn Traralgon, Australia - Victoria