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“We had a nightmare weekend!!!!” 1 of 5 bubbles
Review of Century Inn

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Century Inn
Ranked #2 of 8 Hotels in Traralgon
Certificate of Excellence
Big Corn Island, Nicaragua
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“We had a nightmare weekend!!!!”
1 of 5 bubbles Reviewed 4 April 2013

We were attending a conference on Saturday and Sunday and thought we would get a good night’s sleep if we stayed close to the venue. Wrong! The first night we were in Room 9 where the air conditioner was malfunctioning. It let out a huge rattle every few minutes. You would almost be asleep when it would happen again. We rang the emergency number at 11.30pm and were answered the second time we rang. He said he was not on site and would come in 20 minutes and relocate us. He moved us to a room 2 doors up where the problem was the same except the air-conditioning would rattle more often! We were considering sleeping in the car at this point because the air conditioner would make the noise whether it was on or off! We rang again and after another 20 minutes and another move at 1.00am to one of the downgraded rooms but at least no noisy air conditioner. Asleep finally at 1.30am to be up again at 6.00am.

The second night we were upgraded to a spa apartment. The room was lovely but with its problems too. The first was the air conditioner poured out water and I mean poured - requiring buckets under it. Then after I had a spa the whole bathroom smelt like sewerage - must have a blocked drain. We put towels at the bottom of the door to block the smell so we could sleep after only having had a few hours the night before.

We have stayed here a few times and my last review was very positive but I think there are new owners and maintenance, service and just about everything else has slipped!

Overall VERY unhappy!

Stayed February 2013, travelled as a couple
Helpful?
Thank sjedwardss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 12 May 2013
We cannot express how sorry we were to hear that your experience at Century was not as expected. I can tell you that all air conditioning has either been replaced or serviced and we now have a dedicated maintenance team member.
Your comments have been discussed with our team and and as they should have hurt us. We would like the opportunity to show this is not what you can expect from our venue and team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
    84
    45
    8
    2
    3
See reviews for
25
26
5
64
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Australia
Level Contributor
178 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed 3 April 2013

The good. It was a quiet night so I was upgraded - without asking! The lady at reception was faultless. Its been a while since I have seen professional service at that level and I travel a lot! The room was well laid out,clean and had quality fittings. The bathroom was spacious with nice accessories. Had a quiet room facing the rear of the property. Comfy bed with good linen. The room had its own split system cooling/heating which allows for easy temperature control. Parking proximate to room.

The interesting. The motel layout is different. Its looks like its been built in stages with each part connected by long passages, ramps and walkways. Its doesn't effect the accommodation experience but the map at reception is handy!

The okay. The restaurant was good - not great. Service was attentive but meals - compared to the price could have been a bit better. This motel is perched on the Morwell side of Traralgon. It is a drive to get anywhere - it is located next to the hospital but their was no noise issues.

Summary. This is good motel with good service. Traralgon has a number of older style motels that have seen better days. This is certainly a better option and worth putting on your short-list.

Room Tip: Rooms at the rear avoid traffic noise.
See more room tips
  • Stayed April 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AussieHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 12 May 2013
Thank you for your great comments. Our new menu will be out shortly and will feature local produce. We are proud of our team and they will be pleased to hear you enjoyed their service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 March 2013

A colleague and I stayed here for business travel. Our rooms were lovely and clean, with comfortable beds. The only issue was the air conditioners in both our rooms made intermittent noises which meant you could not keep it on overnight and get any sleep. It was a choice of a slightly stuffy, and yet quiet room, or a cool room with a noisy air-con. This would affect me choosing this hotel again.

  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bearza76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 4 March 2013
I was disappointed to hear about your experience at Century Inn and am sorry that we you had a less than perfect night’s sleep. Will follow this up promptly and ensure that our air conditioning is serviced as soon as possible. The older style accommodation on site will be renovated this year to match the standard of rooms you would expect from Century Inn. We would love the opportunity to welcome you back so please contact me if I can be of assistance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 February 2013

If I were you, I wouldn't say Century Inn is a motel. The facility and the service are much higher quality than many other chain hotel! I was so surprise there has such a nice hotel in the countryside. All the staff are friendly and professional. I am willing to go back again in the future.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 4 March 2013
Thank you for your fantastic comments. We are proud of our people and venue. Our team will be very happy to hear from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
5 of 5 bubbles Reviewed 19 February 2013

I am a business traveller, stayed in many different hotels in worldwide. This is one of hotels that impressed me starting from check-in. Checkin procedure was very quick and did not have to wait long to go to my room. I like the way everyone greets me with a smile. The room was in perfect condition including ventilation, sound proof, toilet, and bed. CLEAN AND SHINY. they have foxtel channel. i spent most of time in my room after work, this made my stay very enjoyable. Dinner at terrace cafe was just brilliant. A Great customer service from the staff and the chef as sometimes chef brings the dish to my table. Felt like a VIP. Nice presentation, Good quality as well. Overall , a good value for money and exceeded my expectation and experience.!!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jossam777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 4 March 2013
Wow thank you for your great review. We are a team and our people understand that our guests are VIP’s. Our team will love to hear that you appreciated them. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrnambool
1 review
3 of 5 bubbles Reviewed 14 February 2013

Arrived on a Saturday afternoon. Slow service. Breakfast Sunday morning, only continental available, with one choice of juice only. Monday breakfast was spoilt when I noticed the bread for the toast was 'mouldy'. A apology from the cook, but you would expect something better. Room however was clean and comfortable. Also noted with interest that there is no one available on reception after 6.00 p.m. on a Sunday evening.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank madge570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 4 March 2013
Thank you for your review it is from comments like this that we can improve our service. We are now offering a full breakfast on 7 days. We have spoken with the kitchen and do apologise for our not delivering the standard we expect. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 11 February 2013

Have stayed at the Century Inn on several business trips and the service has always been exceptional. The rooms are clean and comfortable with ample space, some have microwaves enabling you to eat in if you prefer however the restaurant on the site is first class offering a good menu and great wines.
There is a gym for your use to work off that excellent meal :) It is around 6km from central Traralgon.

  • Stayed December 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MaryMulholland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CenturyInn, Director of Sales at Century Inn, responded to this review, 4 March 2013
Our restaurant is fantastic and we are looking forward to our new menu which starts shortly. Many of King Rooms also have electric hot plates in addition to microwaves. Thank you for your great review and we look forward to welcoming you back to Century Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Century Inn

Property: Century Inn
Address: 5 Airfield Rd, Traralgon, Victoria 3844, Australia
Region: Australia > Victoria > Gippsland > Traralgon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Traralgon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Century Inn 4*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Agoda, Travel Republic (UK) and Hotels.com so you can book your Century Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Century Inn Traralgon, Australia - Victoria

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