I have never come across more useless staff. I stayed here the past weekend. (2nd Nov 2013). Originally booked for the two nights...we left after 1 due to the nasty and lazy staff! On arrival we were given a code to get in and out of the place but not told we needed a separate code for each car load of people. We had 15 people so Id assume it was pretty obvious more then one code was needed. Regardless our troubles began when needing to exit the caravan park. Not only do you need separate codes for each different car to enter...each car needs another different code to exit. (2 codes per car). This I guess is not unusual in most caravan parks now a days but you would think when we tried to sort this out..we would be provided with new codes. Instead we had 4 cars in a line waiting to exit..and my partner was told by a female staff member that she was too busy to give us codes because she was dealing with a booking she'd mucked up. When my partner explained we were stuck she said we would have to come back later. Unable to escape the park...we found a very miserable staff member who put his code in and we could exit. Disgusted in the treatment we returned later that day, packed up our stuff and attempted to leave., This time we asked for the code, we were told once again that it wasn't their problem and that she gave us a code already. Appalled that we again had to explain we needed more then one code we drove the car around the gates and left that way.
- Official Description (provided by the hotel):
- Surfside Holiday Park has been providing the classic Australian beachside holiday since the early part of the 20th century. Located just over the sand dune from the main swimming beach of Warrnambool, we are the only holiday park adjacent to Lady Bay Warrnambool. Surfside provides cabin as well as powered and non powered camping sites. Adjacent to the Lake Pertobe Adventure Playground area, and the Flagstaff Hill Maritime Village, with a short stroll to the main CBD on sealed bike paths. ... more less
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