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“"Most revolting staff with even worse attitudes"”

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Surfside Holiday Park
Certificate of Excellence
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“"Most revolting staff with even worse attitudes"”
Reviewed 6 November 2013

I have never come across more useless staff. I stayed here the past weekend. (2nd Nov 2013). Originally booked for the two nights...we left after 1 due to the nasty and lazy staff! On arrival we were given a code to get in and out of the place but not told we needed a separate code for each car load of people. We had 15 people so Id assume it was pretty obvious more then one code was needed. Regardless our troubles began when needing to exit the caravan park. Not only do you need separate codes for each different car to enter...each car needs another different code to exit. (2 codes per car). This I guess is not unusual in most caravan parks now a days but you would think when we tried to sort this out..we would be provided with new codes. Instead we had 4 cars in a line waiting to exit..and my partner was told by a female staff member that she was too busy to give us codes because she was dealing with a booking she'd mucked up. When my partner explained we were stuck she said we would have to come back later. Unable to escape the park...we found a very miserable staff member who put his code in and we could exit. Disgusted in the treatment we returned later that day, packed up our stuff and attempted to leave., This time we asked for the code, we were told once again that it wasn't their problem and that she gave us a code already. Appalled that we again had to explain we needed more then one code we drove the car around the gates and left that way.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlKate11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter A, General Manager at Surfside Holiday Park, responded to this review, 11 November 2013
Hello - I read your review with some horror and I apologise for this incident and series of failings of our service to you and your group.

We haveraised this in our staff meeting today and will ensure staff involved are spoken to individually.

The boom gate systems you speak of are just being replaced - the order for the equipment actually went in yesterday. This doesn't excuse the service you provided but the new boom gte systems will be more user friendly.

I take your comments seriously and apoligise again for your experiences.
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English first
Russell, New Zealand
Level Contributor
251 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 22 October 2013

Unfortunately we only stayed one night - but we made a mental note to come back perhaps with a group of friends and stay longer - as some of our friends don't like camping - this is perfect as they do have cabins and little huts as well - self contained so no need to dash over the whole campground to go to the facilities.

We booked a Mariners Cottage - only the two of us so that would do for just one night. It is small but right next to the entrance of the park and also the beach access - very convenient. Basically it is one large room with a rather small double bed (not a good nights sleep if one of you is moving around a lot) and no less than 2 double bunks. The kitchen is fully equipped with a stove and oven and the whilst the shower and toilet is small - that is all one need - perhaps not if you want to stay more than 2-3 nights.

I did like the location in particular - one side to the Beach the other to Lake Pertobe - perfect. As the Western Gateway to the Great Ocean Road Warrnambool is in a great location of you intend to start your drive from this end - or indeed if you finish your Great Ocean Road adventure there.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R_G_Baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter A, General Manager at Surfside Holiday Park, responded to this review, 23 October 2013
Thank you for your kind review.

The Marinr Cottages are our basic cabin offer. We have the larger Cedar Cabins as well as our brand new Beach Chalets that are all close to the beach, Lake Pertobe Playground and Flagstaff Hill Maritime Village.

There is also a restuarant at the Surfclub which is very good called Simons.

I hope we can welcome you back soon and stay longer in our beautiful city.
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Warrnambool, Australia
Level Contributor
170 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 5 July 2013

Right next to the beach yet still nice and sheltered if you choose your spot well. We had 2 weeks here and it did get busy over Easter but they open up huge extra areas and it had a great atmosphere for families. Great walking and cycling path along the beach to the pavilion cafe best in warrnambool, and a walk up large hill to the town centre. Also directly across from lake pertobe so can't ask for better location.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marg95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mordi35, General Manager at Surfside Holiday Park, responded to this review, 12 July 2013
Thank you for the review.

Weare about to open our new Beach Chalets that are right next to Simons resturant and the main beach and they are 6 star energy rated cabins that we will be very proud of.

I am gald to hear you enjoyed your stay and its a great place for families.
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Beaufort Victoria Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2013

We have been to this park heaps of times but last time didn't like it couldn't get the site we wanted they said it was booked we were there a week and no one came to that site till the day we left wasn't happy they sent us right down the park the wind was awful I had ants in van all I did was work trying to get rid of them I had to throw out food I went to have a break not work we have never had to book before we would arrive and go and pick a site we liked I loved this park if I can't get the site we want next time want be coming back and as for the security I have never seen anyone walking around and yes the sites are pricey up till the last time we stayed we have had no problems with the park

Stayed February 2013, travelled as a couple
Helpful?
2 Thank 690AnneP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 April 2013

Booked well in advanced 6 powered camp site that is close to and adjacent to each other. Arrived on the day of booking only to find out that 1 of the camp site that I booked was given to someone else. Talk about professionalism! They even have a sign in their office that once you enter their premises, you are part of their family. Is that how you treat your family? Or is that how you treat asian customers? I WILL NEVER COME BACK!!!

  • Stayed March 2013
    • Location
    • Cleanliness
Helpful?
3 Thank Jabaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mordi35, General Manager at Surfside Holiday Park, responded to this review, 7 April 2013
hello

I am happy to investigate this issue for you. From your review I think you mean you booked 6 sites and you wanted to be adjacent to each other?

We never run out of sites apart from 3 weeks of peak season over summer so I am not sure why we couldn't get you together.

If you provide us with more details I will investigate for you. I have messaged you asking for more details and happy to provide an answer and check which staff member handled your check in.
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agnes water
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 February 2013

Powered sites are a bit pricey but they are beautiful grassed areas. Right on the beachfront , but hidden behind the dune for protection from the wind. Surf club next door. Lake / park within walking distance. Close to town centre.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebDaveGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mortlake, Victoria, Australia
Level Contributor
339 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 21 January 2013 via mobile

We stayed here with our caravan. The beach is the key focus if you're staying here and is great if the weather is pleasant. We were lucky with beautiful days and very little wind during the week we were there.
Pros - central location right on the beach, has some facilities including toilets, showers and a laundry.
Cons - LOTS of children riding their bikes around all the time, through your site and although the 'camp rules' state helmets will be enforced they aren't. Also if your site is near the amenity blocks you will get foot traffic through your site.
Interesting - there is security people working overnight. They park near the entrance and keep an eye on things over summer nights. They are pleasant enough but seldom leave the entrance area. (One of these guys has a personalized plate on his car 'HIMBAD' hysterical!

Stayed January 2013, travelled with family
Helpful?
1 Thank geoffdemanser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mordi35, General Manager at Surfside Holiday Park, responded to this review, 22 January 2013
Thanks for your comments.

Just to clarify - Security are stationed permanently at the boom gates through summer peak season, with other security also roaming the grounds through the evenings. We station a security officer at the boom gates so all campers know there will always be one at the boomgates.
Others roam inspecting toilet blocksand facilities at random times.

Yes we have lots of kids in the park and we are targeting the family markets through the peak season. Lots of kids after Christmas testing out the new bikes that santa gave them.

Helmets are of course law in Victoria that are enforced by police.

Hope you had a great relaxing holiday.
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Additional Information about Surfside Holiday Park

Property: Surfside Holiday Park
Address: Lot 12 Pertobe Road, Warrnambool, Victoria 3280, Australia
Region: Australia > Victoria > Warrnambool
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Wheelchair access
Hotel Style:
Ranked #5 of 23 Speciality Lodging in Warrnambool
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Surfside Holiday Park 3.5*
Number of rooms: 1130
Official Description (provided by the hotel):
Surfside Holiday Park has been providing the classic Australian beachside holiday since the early part of the 20th century. Located just over the sand dune from the main swimming beach of Warrnambool, we are the only holiday park adjacent to Lady Bay Warrnambool. Surfside provides cabin as well as powered and non powered camping sites. Adjacent to the Lake Pertobe Adventure Playground area, and the Flagstaff Hill Maritime Village, with a short stroll to the main CBD on sealed bike paths. ... more   less 
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