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“Business Trip accommodation”

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Quality Hotel Lighthouse
Ranked #3 of 11 Hotels in Bunbury
Certificate of Excellence
Reviewed 20 July 2014

I stayed for a week in this hotel - bed and cooked buffet breakfast.The rooms were clean and well appointed and comfortable .I had several meals in the restaurant .The service, there ,was very good and friendly and the food was fresh and well cooked with a good varied menu .
My only complaint was with reception when paying my bill . The receptionist was not friendly and when mistakes on the bill were pointed out - I had been overcharged - there was no apology when the correction was made ,no eye contact and a very abrupt rude manner.Unfortunately, this spoiled my final impression of the hotel. The manager resented being phoned at home and "didn't want to know what had gone wrong". She said she would investigate and call me back.This never happened.
I would not recommend the hotel because of this incident.

Room Tip: lower floor - parking outside room door
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  • Stayed: July 2014, travelled on business
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2  Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 - 201 of 221 reviews

Reviewed 18 July 2014 via mobile

Thank you to Fiona, Jenny and all the staff at the Lighthouse for their wonderful hospitality and care and attention to making my stay a wonderful experience.
I'm often a hard customer to keep happy in hotels & due to some major diet limitations usually never dine in.... The staff have done a wonderful job in ensuring my meals were perfect, allergy friendly and of no effort whatsoever.
Personal circumstances required me to check out earlier than planned and again they were nothing short of perfectly willing to help and ensure all was well.
Kudos to you all Team Lighthouse! Will be sure to come back again next visit!

Stayed: July 2014
1  Thank Caileneamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

Stayed here at the resort for two nights! Accommodation was pleasant with clean rooms. Stayed on the ground floor - car park at your front door and in opposite end of room were glass sliding doors opening up into the pool/spa area. Suited my purpose - good, comfortable bed with hot shower. Only thing was you hear your neighbours especially if children are involved.Located directly opposite the ocean & lighthouse. Great pathway along the beach if you fancy a walk and a short walking distance into Bunbury. Recommend!

  • Stayed: July 2014, travelled solo
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    • Rooms
1  Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

We stayed in an Ocean View spa room and it was delightful! The spa is situated in the corner of the room near the window to take advantage of the view and it worked beautifully! It is right near the beach and the lighthouse and a short walk to the cappuccino strip. The decor is a little dated and the heater over the door drips all over the front entrance, but the service was quick and friendly and the breakfast delicious with yet another beautiful view. I definitely don't recommend eating at the hot restaurant!

  • Stayed: July 2014
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1  Thank BecagAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, General Manager at Quality Hotel Lighthouse, responded to this reviewResponded 24 July 2014

Hi

Thank you for your great review, I'm glad you enjoyed your stay and your breakfast. The Ocean View rooms have a great outlook and we have now started refurbishing this group of rooms. They will have great new deck and bigger bathroom so you can really enjoy the view.

We hope to see you again soon

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Reviewed 12 July 2014 via mobile

Stayed in a spa room on a Friday night for $180. The view was fantastic looking out over the ocean from our room. The room was clean and the service very good however it is definitely an older hotel that needs a revamp. The spa in the bedroom was good but the bathroom was very small. Mattress was quite hard which made the sleep a little uncomfortable Overall a cheaper place to stay in a nice location.

Stayed: July 2014, travelled as a couple
3  Thank Twistie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, General Manager at Quality Hotel Lighthouse, responded to this reviewResponded 24 July 2014

Hi

Thank you for your review, I'm glad you enjoyed your stay and the views. We are looking forward to having the rooms that you stayed in refurbished towards the end of this year, which will result in bigger bathrooms and a new deck that will overlook the ocean. The first of these rooms will be online in October.

We hope to see you again soon.

Kind regards
Christina Mitchell
General Manager

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Reviewed 17 June 2014

The reaort itself is a mix of new - hotel, reception and restaurant, and old - 70s style motel. We were in the old motel section and you do pay for what you get which this is a cheaper section. The room was Okay, comfortable with foxtel TV, comfortable beda and nea the pool and spa. Downside is the bathroom is very very dated with the shower curtain not reaching the base of the shower so water goes everywhere. The breakfast was verey nice with an egg/omlette station and great friendly staff. Grea tlocation with ocean views from the restaurant and 100m to the beach? With indoor heated pool and spa plus pool table and ping pong its a great location for a family

  • Stayed: June 2014, travelled with family
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1  Thank LeGOAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, General Manager at Quality Hotel Lighthouse, responded to this reviewResponded 18 June 2014

Thank you for your review, I'm glad you enjoyed your stay and your breakfast. We are looking forward to having the rooms near the pool area refurbished towards the end of this year, which will provide even better family friendly accommodation.

Kind Regards
Christina Mitchell

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Reviewed 15 June 2014

The room was okay - a bit normal (your typical motel room, with your car outside), though comfortable, with as a surprise a sliding glass door opening to an enormous atrium with a pool, spa and table tennis table! We were given big, soft beach towels for our swim, and we enjoyed an evening swim all by ourselves. Would be great in summer: our of the sun and still with a glorious view of the ocean.We chose their full breakfast, which was absolutely the best and great value.

  • Stayed: May 2014, travelled as a couple
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1  Thank Virginie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, General Manager at Quality Hotel Lighthouse, responded to this reviewResponded 17 June 2014

Thank you for your great review. I'm glad you enjoyed your stay with us and look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Lighthouse

Address: Carey Street, Bunbury, Western Australia 6230, Australia (Formerly Lighthouse Beach Resort)
Region: Australia > Western Australia > Bunbury
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Bunbury
#2 Spa Hotel in Bunbury
Price Range: £71 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Lighthouse 4*
Number of rooms: 71
Official Description (provided by the hotel):
Located on one of the highest points in Bunbury, the Quality Hotel Lighthouse enjoys panoramic views of the Indian Ocean, Koombana Bay and the City Centre. We have recently completed a multi-million dollar refurbishment program, resulting in 59 modern, stylish hotel rooms and 4 brand new function rooms. . When booking online please clarify the room type you have booked as to determine if it has been refurbished or not. Current room types that are refurbished are: Deluxe City Views, City Rooms or Poolside Rooms. ... more   less 
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Also Known As:
Lighthouse Beach Hotel Bunbury

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