I stayed for a week in this hotel - bed and cooked buffet breakfast.The rooms were clean and well appointed and comfortable .I had several meals in the restaurant .The service, there ,was very good and friendly and the food was fresh and well cooked with a good varied menu .
My only complaint was with reception when paying my bill . The receptionist was not friendly and when mistakes on the bill were pointed out - I had been overcharged - there was no apology when the correction was made ,no eye contact and a very abrupt rude manner.Unfortunately, this spoiled my final impression of the hotel. The manager resented being phoned at home and "didn't want to know what had gone wrong". She said she would investigate and call me back.This never happened.
I would not recommend the hotel because of this incident.
- Official Description (provided by the hotel):
- Located on one of the highest points in Bunbury, the Quality Hotel Lighthouse enjoys panoramic views of the Indian Ocean, Koombana Bay and the City Centre. We have recently completed a multi-million dollar refurbishment program, resulting in 59 modern, stylish hotel rooms and 4 brand new function rooms. . When booking online please clarify the room type you have booked as to determine if it has been refurbished or not. Current room types that are refurbished are: Deluxe City Views, City Rooms or Poolside Rooms. ... more less
- Reservation Options:
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- Also Known As:
- Lighthouse Beach Hotel Bunbury