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“Romanic Stay”

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Quality Hotel Lighthouse
Ranked #3 of 9 Hotels in Bunbury
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Romanic Stay”
Reviewed 14 August 2014

My partner booked a spa room as a romantic get away, he mainly chose this hotel because of the views which didn't disappoint. The room itself however was average for the price he paid, having the spa bath in the bedroom was a great bonus as it was next to the window for those views but the room was tired and needed some attention (for example there were holes in the curtains).

We ate in the restaurant for both breakfast and dinner. Dinner was ok, the food was standard and the service was average. Breakfast on the other hand was dreadful. The hot plate for the buffet was cold and had been for some time, resulting in cold eggs, sausages etc... there was no offer from the waitress of some fresh eggs and the chef didnt even prompt it after she came out to have a look at the food/ dials on the hot plate. The opportunity to redeem themselves was pretty easy but they didnt seem to care that all the customers had cold food.

Overall i wouldn't be in a rush to stay and defiantly won't be eating in the restaurant again.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank British_Travel_Bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Any
English first
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 August 2014 via mobile

We stayed for a night as a wedding gift from a friend. Upon reaching the hotel the staff at the reception was not very attentive. We had to stand in front of her and wait for almost half an hour because she was on the phone! The next day we didn't have breakfast at the hotel because it's only served till 8am. Will think twice before recommend this hotel to friends.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Magdalene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kojonup, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

Very nice place just far enough out of the centre of the city to not be noisy. Bunbury is a great place to stay, would have liked to have stayed longer.Sea views. very pleasant breakfast. Good price for bed and breakfast definitely recommend this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leongatha, Australia
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 July 2014

I stayed for a week in this hotel - bed and cooked buffet breakfast.The rooms were clean and well appointed and comfortable .I had several meals in the restaurant .The service, there ,was very good and friendly and the food was fresh and well cooked with a good varied menu .
My only complaint was with reception when paying my bill . The receptionist was not friendly and when mistakes on the bill were pointed out - I had been overcharged - there was no apology when the correction was made ,no eye contact and a very abrupt rude manner.Unfortunately, this spoiled my final impression of the hotel. The manager resented being phoned at home and "didn't want to know what had gone wrong". She said she would investigate and call me back.This never happened.
I would not recommend the hotel because of this incident.

Room Tip: lower floor - parking outside room door
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014 via mobile

Thank you to Fiona, Jenny and all the staff at the Lighthouse for their wonderful hospitality and care and attention to making my stay a wonderful experience.
I'm often a hard customer to keep happy in hotels & due to some major diet limitations usually never dine in.... The staff have done a wonderful job in ensuring my meals were perfect, allergy friendly and of no effort whatsoever.
Personal circumstances required me to check out earlier than planned and again they were nothing short of perfectly willing to help and ensure all was well.
Kudos to you all Team Lighthouse! Will be sure to come back again next visit!

Stayed July 2014
Helpful?
1 Thank Caileneamh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WA
Level 6 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 July 2014

Stayed here at the resort for two nights! Accommodation was pleasant with clean rooms. Stayed on the ground floor - car park at your front door and in opposite end of room were glass sliding doors opening up into the pool/spa area. Suited my purpose - good, comfortable bed with hot shower. Only thing was you hear your neighbours especially if children are involved.Located directly opposite the ocean & lighthouse. Great pathway along the beach if you fancy a walk and a short walking distance into Bunbury. Recommend!

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
Helpful?
1 Thank 696HelenS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

We stayed in an Ocean View spa room and it was delightful! The spa is situated in the corner of the room near the window to take advantage of the view and it worked beautifully! It is right near the beach and the lighthouse and a short walk to the cappuccino strip. The decor is a little dated and the heater over the door drips all over the front entrance, but the service was quick and friendly and the breakfast delicious with yet another beautiful view. I definitely don't recommend eating at the hot restaurant!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BecagAUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina M, General Manager at Quality Hotel Lighthouse, responded to this review, 24 July 2014
Hi

Thank you for your great review, I'm glad you enjoyed your stay and your breakfast. The Ocean View rooms have a great outlook and we have now started refurbishing this group of rooms. They will have great new deck and bigger bathroom so you can really enjoy the view.

We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Hotel Lighthouse

Property: Quality Hotel Lighthouse
Address: Carey Street, Bunbury, Western Australia 6230, Australia (Formerly Lighthouse Beach Resort)
Region: Australia > Western Australia > Bunbury
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #3 of 9 Hotels in Bunbury
Price Range (Based on Average Rates): £
Hotel Class:4 star — Quality Hotel Lighthouse 4*
Number of rooms: 71
Official Description (provided by the hotel):
Located on one of the highest points in Bunbury, the Quality Hotel Lighthouse enjoys panoramic views of the Indian Ocean, Koombana Bay and the City Centre. We have recently completed a multi-million dollar refurbishment program, resulting in 59 modern, stylish hotel rooms and 4 brand new function rooms. . When booking online please clarify the room type you have booked as to determine if it has been refurbished or not. Current room types that are refurbished are: Deluxe City Views, City Rooms or Poolside Rooms. ... more   less 
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Also Known As:
Lighthouse Beach Hotel Bunbury

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