We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointment on arrival!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Margarets Beach Resort
Ranked #5 of 10 Hotels in Margaret River
Certificate of Excellence
Reviewed 20 November 2013

We booked & paid for 2 nights for 2 bedroom apartment. When we checked in on the day, the receptionist told us they couldn't find our booking. We showed them the confirmation letter & they blamed the booking agent.

All they said is either we take the refund or they booked us into another hotel which is 7 min away from the beach instead of walking distance. The hotel manager said this hotel that he arrange for us is more expensive and has the same facilities. But, the reality is that this alternative hotel does not provide the same facilities. We have no choice but to accept it as the sky already dark & we are not familiar with the surrounding. We were so disappointed & forced to change plan for the second day and go back to Busselton because all hotels in Margaret River are fully booked.

The compensation the manager offered us is pack of chocolate each and promised to contact the booking agent to find out why the booking was not transmitted to their system. When we call and follow up with the manager, he said he did received the email in regards to our booking but he does not know why it was not in their system. Even though he offered to give us one night free stay if we do book his hotel again, but I will never want to stay there anymore because of this BAD experience.

Now we have to contact the booking agent directly to sort out the refund!!!

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Service
4  Thank Thelma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (563)
Traveller rating
Traveller type
Time of year
Language

397 - 403 of 563 reviews

Reviewed 19 November 2013

We stayed for 3 nights over the last weekend. Room was a bit rundown, and had some damage, but nothing major. Kids loved the playground which was right outside our lower floor room which was fantastic. Rooms are nice and big, and plenty of room in the two bedders for a family of 4. BBQ facilities were old and really poor, and at the level I would expect from a caravan park, not a 4 star resort.

Pool area was again a little rundown, and there was not enough sunbeds, as the Germans had taken all 5 of them each time we went to the pool. Still, the pool area is nice, and the pool, whilst cold, is great.

Our major complaint, and it's not really the MBRs fault,was the outside noise and language during the Friday and especially the Saturday night. On the Saturday night we had screaming and offensive language all night until 4am, most of which was coming from the gazebo area. Coupled with the fact the fan in the main room didn't really work, we had the window open to let fresh air in, which made it worse.

Still, we'd go again, it's good value, the staff are nice, the White elephant does a great breakie, and it's close to the beach. And they give you a drink at the bar on arrival.

Room Tip: if you have kids, ask for a downstairs room.
See more room tips
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeBurkettManagement, General Manager at Margarets Beach Resort, responded to this reviewResponded 27 November 2013

Thank you for taking the time to review our resort. We look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2013

We stayed for 4 nights, in room 206. We had a distant view of the beach, very nice. It was More economical than others we'd looked at, which didn't really have any views. You need a car to get around, but the wineries are close by. The restaurant is fabulous, some of the nicest food we had the whole trip! And set within the resort so very convenient! We ate there twice. See separate review for Gnarabar restaurant.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AusBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeatMBR, General Manager at Margarets Beach Resort, responded to this reviewResponded 17 November 2013

Thank you for your kind review. Our location is a fantastic asset, yet the staff & Gnarabar Restaurant & White Elepant Beach Cafe finish it off perfectly. We are very glad you had the opportunity to enjoy all of them. We appreciate that you took the time to review us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2013

We stayed here only for two nights in a 2 bed townhouse, the accommodation was immaculate and very big. The staff were so helpful and even had a selection of adapters and chargers that you could use free of charge. The onsite restaurant served fantastic food and the Elephant café at the beach did a great breakfast.. will definitely go back and stay longer....

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 75Doll99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeatMBR, General Manager at Margarets Beach Resort, responded to this reviewResponded 17 November 2013

Thank you for taking time to review our resort. We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

Margarets Beach Resort was a relaxing and comfortable place to stay after a long drive from Perth. There is not much in the way of food options though, with only one over-priced restaurant on site and a beach cafe a 10 min walk away that is only open during the day. The area is quite a long way from any shops. We found it a bit remote and not as picturesque as the main part of Margaret River. However the staff at the resort are very helpful and friendly and if you have brought your own supplies then you have a well-equipped kitchen to cook in at your apartment. We were disappointed that we could not use the pool, as the water is freezing and there is no heating at all. There is no spa and the sauna is kept padlocked so it was all a bit too much bother to get wet. If you get nice weather, the beach is a winner. Unfortunately, it was a bit too chilly when we were there. Overall, a comfortable and modern resort.

Room Tip: Choose a north-facing balcony for more sun.
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeatMBR, General Manager at Margarets Beach Resort, responded to this reviewResponded 17 November 2013

Thank you for taking time to review our resort. Unfortunately the sauna was padlocked due to work being done on it at the time of your stay with us. Yes it was a bit chilly to use the pool during your stay, but perhaps next time when the weather is on our side. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

We stayed 2 nights with our 2 & 3 year old girls in a two bed apartment. Perfect size accommodation with all the comforts of home. There was a kids playground and BBQ right outside our room and bath for our girls to enjoy after a day of sightseeing. Some of the worlds best beaches just a minute away. I would recommend this place to anyone. Great spot, great facilities, worth every cent. Would love to cone back in summertime to enjoy the location to the fullest!

Room Tip: Ground floor near playground ideal for young families
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Natalee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeatMBR, General Manager at Margarets Beach Resort, responded to this reviewResponded 21 October 2013

Thank you for your kind review. We are so pleased you enjoyed your stay with us. Please do return to us in summertime, it is another experience which you get to enjoy the beautiful beaches and other resort facilities eg. bike riding, swimming pool, etc. We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

Have just stayed three nights here and had a lovely stay, the staff were very welcoming as well as friendly and helpful, it's located in a lovely quiet are and is very close to the beaches to, is a lovely place to relax and has a very good bar and restaurant on the resort to :)
The rooms are well presented and are quite luxurious to, also very quiet and cozy .
Overall it was a very nice short stay, just a shame it wasn't for longer. I would recommend this place to others tho as its very relaxing and of a high standard to.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ch3lsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeeatMBR, General Manager at Margarets Beach Resort, responded to this reviewResponded 21 October 2013

Thank you for taking the time to review our resort. We are the pot of gold at the end of the rainbow - beautiful beaches, fabulous restaurant, comfortable accommodation, quite and tranquil setting. So glad you got enjoy all.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Margaret River hotels
4.2 mi away
Grand Mercure Basildene Manor
Grand Mercure Basildene Manor
#1 of 10 in Margaret River
730 reviews
5.1 mi away
Grange on Farrelly
Grange on Farrelly
#7 of 10 in Margaret River
260 reviews
5.9 mi away
Edge of the Forest Motel & Cottage
Show Prices
Show Prices
Show Prices
5.4 mi away
Margaret River Hotel
Margaret River Hotel
#8 of 10 in Margaret River
273 reviews
4.6 mi away
Stay Margaret River
Stay Margaret River
#4 of 10 in Margaret River
1,020 reviews
5.5 mi away
Vintages Accommodation
Vintages Accommodation
#2 of 10 in Margaret River
712 reviews
Show Prices
Show Prices
Show Prices

Been to Margarets Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Margarets Beach Resort

Address: 1 Resort Pl | Gnarabup Beach, Margaret River, Western Australia 6285, Australia
Region: Australia > Western Australia > Margaret River Region > Margaret River
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Margaret River
#6 Romantic Hotel in Margaret River
Price Range: £98 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margarets Beach Resort 4*
Number of rooms: 55
Official Description (provided by the hotel):
*** Location Location Location ***Offering idyllic 4 star Margaret River Accommodation by the sea, Margarets Beach Resort is one of the best beach resorts in Western Australia (WA). It’s the perfect location for a romantic getaway or memorable family holiday in the renowned Margaret River Wine Region.Just 10 kilometres from Margaret River town, on WA’s spectacular South West Coast, and just 500 metres from pristine Gnarabup Beach, Margarets Beach Resort is the only resort accommodation by the sea.You can enjoy everything the Margaret River Wine Region has to offer, with easy access to the South West’s world-class wineries, caves, national parks, nature walk trails, surf breaks and other outstanding attractions and tours.The beach holiday resort offers a range of accommodation options for your Margaret River break. Choose from views to the magnificent coast, resort pool and gardens or the natural beauty of WA’s Naturaliste Ridge. And it’s just a short stroll to Gnarabup Beach, where you can enjoy the water playground or take in the stunning west coast sunsets.You’ll also benefit from a range of resort facilities to make your stay even more enjoyable.Relax, unwind and enjoy your Margaret River experience at Margarets Beach Resort.Includes Free WIFI. All our accommodation is Non Smoking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, LateRooms, TripOnline SA, getaroom.com, Hotels.com, HotelsClick, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Margarets Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Margarets Beach Hotel Margaret River

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing