We booked & paid for 2 nights for 2 bedroom apartment. When we checked in on the day, the receptionist told us they couldn't find our booking. We showed them the confirmation letter & they blamed the booking agent.
All they said is either we take the refund or they booked us into another hotel which is 7 min away from the beach instead of walking distance. The hotel manager said this hotel that he arrange for us is more expensive and has the same facilities. But, the reality is that this alternative hotel does not provide the same facilities. We have no choice but to accept it as the sky already dark & we are not familiar with the surrounding. We were so disappointed & forced to change plan for the second day and go back to Busselton because all hotels in Margaret River are fully booked.
The compensation the manager offered us is pack of chocolate each and promised to contact the booking agent to find out why the booking was not transmitted to their system. When we call and follow up with the manager, he said he did received the email in regards to our booking but he does not know why it was not in their system. Even though he offered to give us one night free stay if we do book his hotel again, but I will never want to stay there anymore because of this BAD experience.
Now we have to contact the booking agent directly to sort out the refund!!!
- Official Description (provided by the hotel):
- *** Location Location Location ***Offering idyllic 4 star Margaret River Accommodation by the sea, Margarets Beach Resort is one of the best beach resorts in Western Australia (WA). It’s the perfect location for a romantic getaway or memorable family holiday in the renowned Margaret River Wine Region.Just 10 kilometres from Margaret River town, on WA’s spectacular South West Coast, and just 500 metres from pristine Gnarabup Beach, Margarets Beach Resort is the only resort accommodation by the sea.You can enjoy everything the Margaret River Wine Region has to offer, with easy access to the South West’s world-class wineries, caves, national parks, nature walk trails, surf breaks and other outstanding attractions and tours.The beach holiday resort offers a range of accommodation options for your Margaret River break. Choose from views to the magnificent coast, resort pool and gardens or the natural beauty of WA’s Naturaliste Ridge. And it’s just a short stroll to Gnarabup Beach, where you can enjoy the water playground or take in the stunning west coast sunsets.You’ll also benefit from a range of resort facilities to make your stay even more enjoyable.Relax, unwind and enjoy your Margaret River experience at Margarets Beach Resort.Includes Free WIFI. All our accommodation is Non Smoking. ... more less
- Reservation Options:
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- Also Known As:
- Margarets Beach Hotel Margaret River