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“Filthy kitchen. Not happy!”

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Margaret River Resort
Ranked #10 of 10 Hotels in Margaret River
Perth
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Filthy kitchen. Not happy!”
Reviewed 5 August 2014

We stayed here for the weekend just gone. We arrived late on Friday to find that the fridge was filthy the spilt milk from the previous stay hadn't been cleaned. Told them in the morning and they did get someone to clean it. I had to clean the coffee cups before using as they were still dirty. There were also cobwebs in the kitchenette. The day after leaving I checked my credit card to see that they had charged us for drinks we didn't even take from the minibar. This place is appalling will definitely not be staying here again!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
subiaco2, Manager at Margaret River Resort, responded to this review, 24 October 2014
Dear Reviewer, thank you for your review. The room you stayed in is not managed by the Margaret River Resort. it is a self managed unit which is managed by an outside third party appointed by the actual owner of that unit.
We would like to suggest that next time you contact and book with the resort direct on 9757 0000 where you will be assured of an accredited tourism room stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

We've just arrived back in Perth relieved!! Not because of the location we choose to holiday in but because of the hotel we choose. There were cobwebs in the room, extreme dust on all of the fittings (we sneezed the whole time), the couch bed (Pull Out Bed) mattress was so uncomfortable that we had to purchase blow up mattresses for our kids so that they could sleep. The blankets im sure were for display purposes only (We were cold during the night), there are no quilts on the beds (in a cold place like Margaret River id have thought quilts would have not been optional). We had to purchase our own quilts. I must also say that being charged $50 for a extra cleaning fee when we had already paid an extra fee for our children on top of the room rate was a little like the kettle calling the pot black.. Oh well, i guess we learn from our mistakes and move on. Please don't take my word just review the other comments around the cleanliness of this hotel.

Room Tip: Ask for a clean one!!
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Brett Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontdesk40, Front Office Manager at Margaret River Resort, responded to this review, 16 July 2014
Dear Brett

The rate you paid for a 1 bedroom apartment with a kitchenette for 2 people was $215.00/night and a good discount was given for the four children of $60.00/night as you asked if you could bring your own blow up mattress. Sofa/fold out beds are not very comfortable for adults, and we advise guests of this. All apartments are fitted with reverse cycle A/C and blankets are there for that in-between weather when you might require a blanket on top of the bed. On inspection of the room there was only one tiny cob web near the front door and minimal dust throughout the apartment. A cleaning fee is not commonly applied. However Housekeeping notified Front Office that they spent 2 hours cleaning the apartment upon your departure. For this reason we are justified in charging the $50.00. With the change of Management earlier this year we have been able to raise the quality of our Housekeeping to a very good standard for which we receive very positive feedback.

Kind regards
Front Office Manager
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Travellers are raving about these Margaret River hotels

Perth
2 reviews
Reviewed 3 July 2014

Me and my partner stayed in the king spa suite, and we absolutely loved it such a small walk from the town but far enough out of it. We stayed on a Saturday night which was also derby night and couldn't hear a sound from the pub below, we also had a few drinks in the pub and really enjoyed our else, can't wait to stay here again. Really recommend and so good for money as we would usually pay 200/250 for a standard room in perth.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aimée S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 June 2014

Nice place to stay, enjoyed a short walk into town (apart from the fact it was raining!) for dinner. Was only for one night on business but the room was neat and tidy with all the facilities. Priced well for a quick stay.

Stayed November 2013, travelled on business
Helpful?
Thank Nat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawson Creek, British Columbia, Canada
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 May 2014 via mobile

At first we were quite happy with the room - large rooms with nice bathroom and tv, minibar, etc. However, we were directly above the bar and it was karaoke night. We might as well have been in the bar it was so loud. It didn't end until near midnight. Then there were drunk people in the parking lot yelling for quite a while. We phoned the manager while it was happening so they were aware. We rented 2 rooms at nearly $200 each as it was a long weekend. In the morning, we expected some sort of compensation and recieved only a $20 refund. I'm not one to write negative reviews on here but I feel like people should be aware of the noise issue. If you have children or trouble sleeping, those rooms are very inappropriate! And management very difficult to approach.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Kirsten C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontdesk40, Front Office Manager at Margaret River Resort, responded to this review, 16 July 2014
Hi,

We are sorry that you didn't enjoy your stay. All booking made on the internet have the text for the hotel rooms that you may hear music. We endeavour to let guests know when booking on the telephone or walk-ins that they may hear music from the bar, especially on a Thursday as it is Karaoke night.

Kind regards,

Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 April 2014 via mobile

Lovely big room with all amenities, the room was very quiet even though it was at the front of the building. We enjoyed our stay and would definitely return, we had no trouble finding the hotel or accessing even though we arrived after hours, they rang and gave us directions on how to obtain our key. The resort is a short distance from the town centre and a lovely walk in to have dinner, there is an Indian restaurant next door but we decided to have some exercise.

Stayed April 2014, travelled as a couple
Helpful?
Thank Bonnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 April 2014 via mobile

After spending a substantial amount on our first nights accommodation at Heritage Trail Lodge on our actual Anniversary Night and in the lap of luxury, we needed to downsize on the funds spent at other accommodation for the remaining 3 nights that we were to stay in Margaret River and we feared we would end up with something quite substandard in comparison but then we found Margaret River Resort.

What a gorgeous atmosphere, we loved the decor that was decked out in heritage style timber and soft furnishings and it came with all the comforts of home.

The bed which is always my most top requirement was a pillow topped very comfortable QS bed.
And although we didn't have a spa bath it was still big enough to fit two people in comfortably.
We were in the hotel rooms above the restaurant and on the second and final night of our stay we enjoyed karaoke with the locals who made us feel right at home; sharing their table and friendly chatter with us, although we didn't sing, we were thoroughly entertained by the locals who put on a real show and even though we left early the noise from the karaoke didn't disturb our rest in the slightest.
We didn't have a balcony but the outside was easily accessible.

We highly recommend Margaret River Resort to anyone seeking very comfortable accommodation, at very reasonable rates, we will return and stay with you again.
Thank you so much for a memorable stay.

Chris & Lyn Bennetts Perth

Stayed March 2014, travelled as a couple
Helpful?
1 Thank 26thWeddingAnniversary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Margaret River Resort

Property: Margaret River Resort
Address: 40 Wallcliffe Rd, Margaret River, Western Australia 6285, Australia
Region: Australia > Western Australia > Margaret River Region > Margaret River
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Margaret River
Price Range (Based on Average Rates): £
Hotel Class:4 star — Margaret River Resort 4*
Number of rooms: 26
Reservation Options:
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Also Known As:
Margaret River Hotel Margaret River

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