The photos made the rooms look a lot bigger and cleaner than they were. First, the place is hard to get to, and there is no indication as to where the car park is, until you have checked in and received a key. The office wasn't staffed when we arrived and we had to summon someone using the buzzer on the outsdide of the buiding. The single room in particular, was much smaller than it appeared, with room for just a bed and a wardrobe. There was rubbish from the last occupant on top of the wardrobe. As for the great views offfered - our outlook was on the back of other ugly buildings and roofs. The room was serviced once during a four night stay, and before we left we ran out of loo paper and tea and coffee (and we were away at Massey for long hours during the day at a contact course), and the rubbish was overflowing big time. On our final night (a Thursday) an 'illegal' night club across the road kept us awake for hours, with extremlely loud music. The office is only staffed from 9 on in the morning, so checking out made us late for our session at Massey on the last day. There was also some confusion over our rates when paying, and when we mentioned the things we were not happy with, we were told we should have rung a staff member, but when you dial 0 after hours (the only times were were there) the message says it is for emergencies only. The staff probably wouldn't have considered our overflowing rubbish bin and lack of clean towels an emergency, so we didn't feel we could bother them outside their 'normal' hours. This was for $75 a night, which we were told was a 'reduced' rate (after complaining about the original rates). Next time I will happily pay $25-$30 extra a night for a clean, quiet motel that is serviced every day.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT 2014 At The Hub is proud to announce the opening of our newly refurbished Serviced Studio Apartments! The Hub is Palmerston North's best centrally located Long Term and Serviced accommodation. Catering for everyone from the overnight traveler to the long term resident (and for everyone in between), The Hub has accommodation options to suit every budget. The Hub 'WEST' Can now offer completely refurbished up-market accommodation for the budget conscious guest. Relax in stylish comfort in spacious, well appointed rooms that can offer a picturesque view of the square or Palmerston North's City Center. Whether you are in Palmerston North for one day or one month, we can look after you with the best rates in town. Located at 25 Rangitikei Street (Check-in at 10 King Street) The Hub 'EAST' Has 110 self contained studio units with en-suite bathroom and kitchenette. All rooms are fully furnished, have WiFi access and a land line phone. ... more less