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“The staff were the best thing about my staff”

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Distinction Palmerston North Hotel & Conference Centre
Ranked #3 of 25 Hotels in Palmerston North
Melbourne
Level 6 Contributor
137 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“The staff were the best thing about my staff”
Reviewed 9 July 2014

The hotel itself is fairly generic but the staff are really warm and welcoming. Strangely, as an Australian (i.e. fairly used to buildings not being overheated in winter), I found the hotel areas outside my room quite cold. Breakfast was good and the Cuba Bar had a nice quaint feel about it (and reasonable prices). The location of the Distinction is very handy to the Square and the centre of town. I would stay here again

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank matjabsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 22 July 2014
Dear Matjabsa
Thank you for taking the time to give us your valuable feedback. WE always appreciate feedback especially if its about our great service.
We are working on improving the temperature outside rooms and we would love to invite you back to see the changes we have made

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Auckland, New Zealand
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 July 2014

Nice hotel but last night was 1-2C overnight & the heater wasn't working. Neither was an extra heater available. The staff were very helpful but couldn't do anything. I endured a near freezing room overnight & am now unwell with a terrible head cold. Apparently, all the inbuilt, in-room heaters are at the end of their useful lives but the hotel's new owners are dragging their feet with regard to replacing them. I would've thought that being able to provide a warm, comfortable room in winter to ALL guests wouldn't have been under debate.

Stayed July 2014, travelled on business
Helpful?
3 Thank Champak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Champak M
Thank you for your feedback regarding our heating system during your stay.
I can say that we have done a lot of work on our system and currently they are all working, Unfortunately with any technology they tend to break down at indifferent times.
We are also currently investigating new system but as you know with any big new system we need to investigate all options and make sure we select the best unit for our guests

We hope to see you in the near future to experience the changes first hand.

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, New Zealand
Level 6 Contributor
128 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 June 2014

Conference & AGM, 100 of us. Staff very willing but need more training. Slow service & not very hot food. However, it is very handy to the CBD, rooms were clean, spacious & comfortable. Little things spoiled the overall picture. Could be better

Room Tip: Rooms in the newer block are quiet.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Reg C
Thank you for taking the time to give us your feedback of your recent stay.
Due to the changeover from Travelodge to Distinction Hotel we also changed all our operating systems and this caused a bit of inexperience from our team on the new system. But I am happy to say that all our team are fully trained on the systems and we would love to invite you back to see how great our service generally are.

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taupo, New Zealand
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2014 via mobile

I phoned this hotel recently changed ownership from Travel Lodge after being advertised in conjunction with The Arohonui Hospice event as a place to stay if going to the show and room and breakfast at a discounted price Yeah Rite!!!! I phoned to make a booking for four ladies Reception knew nothing about it I was asked to phone back in the morning This I did Reception couldn't help I was asked to phone back I said could they phone me An hour later still nothing I rang back was put through to someone who could help She said she was unable to help! She put me through to the General Manager I left a message with my query he has NEVER rung me thts is a week ago I will NEVER stay there on principle I understand the hotel has changed hands but to NOT HONOUR the Hospice event that the previous hotel owners were supporting I felt was shocking so was the run around I was given whilst trying to book four ladies

Stayed June 2014, travelled with friends
Helpful?
Thank Brock05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Brock05
Please accept my sincere apology for your bad experience regarding your booking. All I can say is that with Distinction group we will continue to honour any hospice business .WE would love to invite you back and experience our great level of service first hand ,and that what happened with you previously is not how we operate at all

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palmerston North, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

I stayed here while in town for my graduation. Firstly they had increased their prices over the graduation week as they knew there would be people desperate for accommodation, I know this as I have stayed here one other time and the room was a lot cheaper. When we got there, there was a terrible smell in the room (coming from the bathroom) and when I mentioned it to the staff their only solution was to bring us some air freshener spray. In all fairness they were fully booked out so they couldn't change my room but for the price I paid I expected much better. To top it all off when I left the following day I found a $40 parking ticket on my car outside as the carpark had been full the night before and I had to park on the street.

I received a survey to my email asking about the experience, so needless to say I told them exactly how I felt. I asked to be contacted. About a week later I had a missed phone call and when I called back I got reception at Travelodge. I asked to speak to the Manager as I assumed it was him who had called me. The receptionist asked me to hold while she went to check if he was available (not realising I could still here them talking on the other end of the phone) and then came back (after I had heard them having a conversation) and told me he had just popped out for a meeting and would call me back. He never did. Absolutely terrible service all round, I would not recommend this place to anyone.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren_H2291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Lauren_H2291

Thank you for taking the time to give us your feedback .I would like to take this time to apologise for your bad experience at our hotel. During June we went through a transformation faze switching over from Travelodge to Distinction and this has caused a few problems .But I am glad to say we have sorted all our problems and we are functioning as before
We would love to welcome you back to experience our high standards first hand

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
Reviewed 26 May 2014

We stayed at the Travel lodge Palmerton north from a Friday to the Sunday and really enjoyed it. The pricing was great, location was fabulous and the service was awesome. I would highly recommend this hotel

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Summer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Summer
Thanks for your great review we at Distinction hotel Palmerston North really appreciate your feedback
WE would love to welcome you back in the near future

Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2014

Basic accommodation but comfortable and clean. A quiet night. Good shower pressure. Would have liked an electric blanket on the bed and options of green tea and hot chocoloate with the tea and coffee making facilities in the room. No spaces left in hotel car park when we arrived.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sue N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rean V, General Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this review, 9 July 2014
Dear Sue NR
Thank you for taking the time to give us your valuable feedback.
In regards to the electric blankets we have looked at this option but due to being a fire hazard we decided not to place them in the rooms. I will be investigating option to place Green tea and Hot chocolate in the rooms for the future.

We hope to see you again in the near future
Kind Regards
Rean Vorster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Distinction Palmerston North Hotel & Conference Centre

Property: Distinction Palmerston North Hotel & Conference Centre
Address: 175 Cuba Street | PO Box 5383, Palmerston North 4410, New Zealand (Formerly Travelodge Palmerston North)
Region: New Zealand > North Island > Manawatu-Wanganui Region > Palmerston North
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Palmerston North
#4 Business Hotel in Palmerston North
Price Range (Based on Average Rates): £
Hotel Class:4 star — Distinction Palmerston North Hotel & Conference Centre 4*
Number of rooms: 85
Official Description (provided by the hotel):
Modern, well appointed 4 star hotel in the hub of the CBD a few minutes walk from cafes, shops, theatres, the museum and convention centre. 85 Guest rooms with free unlimited Wifi, air-conditioning, iron & ironing board, fridge, tea / coffee making facilities. Free on-site parking. Accessible rooms and spa suite ideal for honeymooners. On-site restaurant and bars. Large functions & conference venue for up to 500 delegates & weddings for up to 300 people. ... more   less 
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Also Known As:
Travelodge Palmerston North Hotel Palmerston North
Novotel Palmerston North
Palmerston North Novotel

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