The general manager went out for a walk in the busy weekend. And leaved no one in the reception, and then a staff from the bar come up and help to the booking and check in and telling me that's a private toilet room. And cost 95NZ and later on in the website it was billed cheaper. Feeling like a wipe off here. And then when I entered in the room and find that's no toilet, and the GM was back and refuse to change room for me and if I want leave they charge me 50%, and they blame on the client misunderstanding and not there staff provide the wrong information. However, even if you want to change to a smaller room which should be 40NZ, they will not refund you the extra you pay and will also charge you for another 40!! The GM's attitude is so terrible that not even listening to the client's compliant and blame it on the client. It's so terrible that not consider the client is from oversea and a single girl that's not feeling secure with a public toilet and shower and unisex one!!!
It's the most terrible experience I ever had in the hospitality business and I will not recommend to any friends or relatives to stay there.
- Official Description (provided by the hotel):
- This is a historic hotel located in the heart of downtown Thames. Just two blocks from the water and easily accessible to many restaurants and local attractions. ... more less