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“TopTenCamping Ground, Wanganui NZ”

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Whanganui River Top 10 Holiday Park
Certificate of Excellence
Reviewed 20 May 2013

I stayed one night with a friend and one child. It was quiet and a bit out of town centre. The cabin was modern with everything you need except a good clean, there was hair on the bathroom wall and it wasn't mine, it looked like the cleaner had wiped the wall with the last tenants old towel.
They have electric blankets and a heater with lovely bed quilts and clean sheets.Other than that it was suitable for our needs.

It is for sale so may account for the lack of soul, it was feeling a little ghost town like, but it wasnt the high season either (April 2013) and it would have been nice if the pool was more inviting, it had the cover over it the whole time even though there were children staying in the park, they had a sign saying if you want to use the pool you had to take the large cover off yourself and put it back yourself, we didnt as it looked like it had been stagnant for a while and not very inviting.

  • Stayed: April 2013, travelled with family
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1  Thank sonia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Manager at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 17 October 2013

Thank you for your review Sonia. Yes, April can sometimes be quiet in the park with the end of the summer season fast approaching and all facilities not being used to their full potential :-(

The cover on the swimming pool is part of our energy saving initiatives and can easily be taken off by using the handle, the request to put it back after use if nobody else is using it is only a friendly request and by no means an instruction - if guests do not want to put it back we have no problem to do it ourselves.
Regards

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Reviews (209)
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157 - 163 of 209 reviews

Reviewed 28 April 2013

This is the second time we been camping here. We love coming here. We will probavly make it an annual event. We take our six kids in a tent and relax. Yes we get to relax with six kids. It is a safe environment. Even our teenage kids are entertained. The toliets and showers are very clean. The kitchen facilities are great amnd very clean. It has a laundry, swimming pool and other play equipment for the kids. We have found that taking a tent forces us to relax and the trees and environment are lovey and help with the relaxing. Wanganui also has a number of thinks to do, its a great little city. The hosts, owners of the park do a great job of managing the park. Highly recommended!

Room Tip: We took our own tent
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  • Stayed: April 2013, travelled with family
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Thank Brigham-Anderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 17 October 2013

It is great to get feedback like this, thank you very much!! We hope that your family will keep coming back and that our park will 1 day be part of those precious childhood memories, you will always be welcome!

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Reviewed 26 April 2013

This is an excellent place to stay with the family. The hosts provide great friendly service and there is plenty to do with the kids in nice surroundings and with good facilities. We have been here 4 times, staying on a different cabin each time and have never been disappointed.

  • Stayed: April 2013
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Thank SimonKerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 17 October 2013

Thank you for your review of our park Simon, great guests like your family help us to make a success of our business!

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Reviewed 10 April 2013

We stayed here for one night during our tour of NZ. The owners are South African and very friendly. The campsite has a lovely riverside location and in nice weather would be ideal. However, it was dreadful weather while we were there. As a result we used there games room, which had table tennis and pool, so it enabled us to while away some time. The showers are quite a bit dated and could really do with a refurb.

  • Stayed: February 2013, travelled as a couple
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1  Thank TravelNutBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 12 April 2013

Dear TravelNut, thank you for your review of our park, it is unfortunate that the weather was bad during your stay because we've just had our best summer in many, many years! :-) We take note of your comment regarding our facilities, maybe you stayed when the showers additional to our main facilities block were in use because we were very busy. Our main facilities were completely renovated in 2004, with tiled floors, new partitioning, toilets, etc, etc. Kind regards

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Reviewed 27 March 2013

This was our first experience of staying in a Top 10 Holiday Park. It was a Grab One deal for 2 nights plus kayaking on the Whanganui River. We loved it! The staff were helpful and friendly. The manager had a rather dry sense of humour which took a bit of getting used to, but he was a good guy and ran a very good camp. He took time to tell us about the attractions in Wanganui and was happy to drive us up river with the kayaks. The cabin was clean and the location beside the river so tranquil. We usually stay in motels or hotels, so this was a new experience for us, but we would definitely go back again. Highly recommended.

Room Tip: Go for the family units that open out onto a deck beside the river. I looked at the bigger cabins bu...
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  • Stayed: March 2013, travelled as a couple
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Thank joy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 28 March 2013

Dear Joy M, thank you for your review of our park, we are really glad that you enjoyed your stay at our TOP 10 Holiday Park and that you found the GrabOne deal good value for money! We hope that you will stay at TOP 10 holiday parks again in future!

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Reviewed 22 March 2013

Talk about the worst service. Everything about the place was dated and old. The only nice thing about it was the river passing by, and that wasn't their doing. And wanganui was a beautiful city, loads of parks for the kids, and a beautiful main street. Just DONT stay at this park, find another

  • Stayed: March 2013, travelled with family
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3  Thank Hilda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 26 March 2013

Dear Hilda L, our TOP 10 holiday park’s 4star plus rating is awarded by Qualmark, NZ’s official rating agency – their qualified assessors inspect our facilities and service independently and in depth - it will be impossible for any business to achieve such a high rating if “Everything about the place was dated and old” as per your complaint. We have operated our business for more than 10 years and have done a major renovation/upgrade project every year. It is very awarding to get compliments from many happy guests every morning, but unfortunately nobody see or hear those in a public domain like tripadvisor. Most guests notice our efforts to provide beautiful grounds, mowed lawns, picnic tables and benches and a lovely big deck to enjoy the river, also the trees and bushes that are pruned to not spoil the amazing view. Wanganui is indeed a very attractive little city thanks to Whanganui District Council and many other businesses - we’re happy to give all of them the credit that they deserve since it is nothing of our doing!!

We notice that your comment is extremely similar to Langie92, maybe you are his partner/family member having a second go at our holiday park? We are sure that most readers will notice the very vague nature of this complaint and the general excellent trend of comments by other guests. Over the years we have learned to listen patiently to all guests and not to get upset or rude about unfair slanderous comments, nobody but ourselves know what tremendous effort we put into our business and trying to be everything for everybody can also be a recipe for disaster. Negative comments motivate us to work even harder and have more happy guests! Maybe you’ll be successful in convincing other people not to stay at our TOP 10 holiday park, but our challenge to them is to “come see for yourself and allow us to surprise you”!!

We notice that this is the only comment that you placed on tripadvisor, maybe spending some time to compliment the places that you appreciated and enjoyed will help you feel better.

We sincerely hope that you enjoyed the rest of your holiday in NZ and that you can place whatever upset you so much about our holiday park behind you and treasure the good memories.

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Reviewed 25 February 2013

Lovely to have a bit of luxury away from the campervan for a night. Very spacious accommodation, clean, modern and comfortable.
Only one small problem was getting the BBQ's to work - maybe it was us not being used to this type of unit.
Lovely location out of town.

  • Stayed: February 2013, travelled as a couple
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Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wanganuilover, Owner at Whanganui River Top 10 Holiday Park, responded to this reviewResponded 26 March 2013

Dear Angela,
thank you for your review of our TOP 10 Holiday Park, it is always nice to hear from happy guests!! have a lovely day!

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Additional Information about Whanganui River Top 10 Holiday Park

Address: 460 Somme Parade, Whanganui 4500, New Zealand
Region: New Zealand > North Island > Manawatu-Wanganui Region > Whanganui
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Speciality Lodging in Whanganui
Price Range: £45 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Whanganui River Top 10 Holiday Park 4.5*
Number of rooms: 33
Official Description (provided by the hotel):
If you are looking for a holiday park in the lower north island of New Zealand, look no further. Rated 4*plus by Qualmark and situated on the banks of the Whanganaui River, this park has everything you need for a perfect holiday. Free Wifi for all guests. Accommodation options to suit every budget: Deluxe motels, serviced self-contained units, cabins & large tent and van sites, some right on the riverbank. Superb facilities include an outdoor heated pool with slide, jumping pillow, 2 adventure playgrounds, bouncy castle in the summer, petanque, volleyball, slack line, hammocks, covered or outdoor BBQ areas, Sky TV, and much more. You can hire trikes for the kids to ride around on, you can hire kayaks to explore the river for yourself, or you can relax in the private spa pool looking out over the river. With a friendly team always willing to help you get the most out of your stay in the Wanganui area, this is more than just a stop over, this is a destination! ... more   less 
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