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“Retuning customers.”
Review of Rutland Arms

Rutland Arms
Ranked #4 of 94 Restaurants in Whanganui
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 7 September 2013 via mobile

We eat the the Rutland frequently but haven't written a review untill our experience from last night. Our waitress would have had to be the best we have ever encountered at the Rutland. She knew every drink off the top of her head, explained the meals to us and provided the most prompt service we have ever experienced at the Rutland before. The meals were perfect and just how we wanted them.
The only let down would be to maybe change the music around a bit. But apart from that 99%!

    • Value
    • Atmosphere
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Thank Hotrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rutlandarms, Owner at Rutland Arms, responded to this reviewResponded 9 September 2013

Dear Hotrep,

Thank you so much for your lovely review! You have made our day! We are so pleased to hear that we really impressed you on your visit this time. We try very hard to press the importance of great customer service on our team, and we love to hear that they are getting it right.

We would love to be able to give some kudos to the waitress that served you. Can I bother you to send me a quick email to describe her to enquiries@rutlandarms.co.nz ?

Thank again, Hotrep. We really appreciate your review and hope to see you in again soon.

Jennifer Gilbertson-Small
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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158 - 162 of 187 reviews

Reviewed 22 July 2013

Nice little olde world pub, good selection of different imported ales which is nice as it makes a change from the normal NZ poorer quality beer that is often found on tap. Warm interior, plenty of seating and good service. Standard pub food but served quick, tasty and not overly priced.

Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rutlandarms, Owner at Rutland Arms, responded to this reviewResponded 9 September 2013

Dear Graham,

Thank you very much for taking the time to write a review for the Rutland Arms. We were delighted to see that you enjoyed your dining experiance with us, and especially our selection of Ales - we pride ourselves on our variety of local, national and international beers and we are pleased that they appeal to you too.

I hope we will have the opportunity to host you again on your next visit to Wellington.

Thanks again.

Jennifer Gilbertson-Small
Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2013

My partner and I went for dinner with a couple of friends and the service was a joke we had hair in one of the dishes and when we told them itswas as if it was ojr fault.We had to request for service a number of times and had below average meals that were bland and tasteless. All we were looking for was a great experience accompanied with good honest food..Rutland Arms you have certainly lost great paying customer's! #notimpressed

    • Value
    • Atmosphere
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    • Food
Thank ambience-food-love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rutlandarms, Owner at Rutland Arms, responded to this reviewResponded 1 July 2013

Dear Angela,

Thank you for taking the time to write us a review. We appreciate all feedback whether it be positive or negative. In this case, we were extremely disappointed to hear about your displeasure with your dining experience. As you can see from our other reviews, yours was not a typical experience and we pride ourselves on our service, food and customer satisfaction – all things we seem to have failed you on. As for the hair in your food, that is completely unacceptable, though surprising as all our food handling team staff wear hats or hairnets specifically to avoid this.

I was hoping that you would be open to taking the time to give me further details about your experience, so that we can investigate and ensure it doesn’t happen again. I would be very keen to find out what date and approximate time you dined, a description of the service team member who served you, and what you ordered for dinner. You are welcome to ring me on 021 967 238 or email me on enquiries@rutlandarms.co.nz.

I am extremely sorry you did not have a good experience at the Rutland. We sincerely hope that you will give us another opportunity to impress you in the future.

Kind Regards

Jennifer Gilbertson-Small

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2013

The service here is very good, the location, in the centre of the city, is easily accessible. Here you can come for a great meal in a pleasant atmosphere at a reasonable price.

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Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rutlandarms, Owner at Rutland Arms, responded to this reviewResponded 1 July 2013

Dear Simon,

Thank you for your review of the Rutland Arms. We are delighted to see that you enjoy coming to the Rutland and very pleased that the things we strive to do well (service, food & ambience) are those that you believe we are achieving. Customer satisfaction is very important to us as it means return guests and good word of mouth. It means a lot to us that you would take the time to let us and others know about your experience at the Rutland. We hope to see you in again soon!

Kind Regards

Jennifer Gilbertson-Small

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

We enjoyed a hearty kiwi breakfast at the Rutland Arms. My 14 year old son devoured the Rutland breakfast being 2 of everything - your bacon, eggs, mushrooms, toast and a creamy hot chocolate to boot. The rest of the party of 5, chose a range of eggs benedict, high quality sausages, more bacon and mushrooms. Always delightful service in a tranquil irish pub setting - that oozes calm and relaxing atmosphere.

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    • Atmosphere
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    • Food
Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rutlandarms, Owner at Rutland Arms, responded to this reviewResponded 1 July 2013

Dear Tracy,

Thank you for taking the time to write such a lovely review! We are delighted to hear how much you and your party enjoyed your breakfast with us. This review will go up on our staff notice board for all of our team to see that their hard work is appreciated. We hope to start your morning off right with a great Rutland breakie again soon!

Kind Regards

Jennifer Gilbertson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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