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“Excellent service”
Review of The Ashley Hotel

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The Ashley Hotel
Ranked #17 of 20 Hotels in Greymouth
Reviewed 23 June 2014 via mobile

Stayed here on reccomendation from partner hotel and did jot disappoint. The service at the Ashley Hotel is what really sets it apart. A mix of efficient and friendly which was a wonderul surprise for a small town hotel. The rooms are great value and the restaurant although a little expensive was delicious worth the money I thought. Would reccomend for a quick stopover for a road trip or for corporate guests.

  • Stayed: June 2014
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1  Thank Jbatty555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 6 August 2014

Thank you for your review. We are delighted that you enjoyed your stay with us and thank you for your kind words relating to our friendly service and meals served in our restaurant Jacobs Grill. Once again thank you for your feedback and we appreciate your recommendation to other travelers.

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119 - 125 of 245 reviews

Reviewed 29 May 2014

Stayed here on a road trip throughout New Zealand. I didn't plan of staying here but, I was very pleasantly surprised. We ate at the restaurant at the hotel too and it was very good. The hotel room was also nice. It was very cozy. The ladies working at the front desk and the restaurant were particularly gracious.

Stayed: May 2014, travelled as a couple
1  Thank wesley0063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 3 June 2014

Thank you for your review. We are delighted that you enjoyed your stay with us especially our comfortable rooms and friendly staff. I will be passing your comments onto our staff. Once again thank you for your review and we hope to see you again on your next visit to Greymouth.

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Reviewed 19 May 2014 via mobile

Arrived at the Ashley hotel didnt have a booking, two wonderful ladies called Chrissie & Rhonda greeted us, they were so helpfull & great fun. Had a lovely meal in the hotel restaurant, was lovely to see the staff being professional but still having a laugh while working. We would definitely be back again. Room was nice clean & warm. Cheers team. Jim & grace, Blenheim.

  • Stayed: April 2014
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Thank shimmi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 20 May 2014

Dear Jim & Grace, Thank you for your review. We are delighted that you enjoyed your stay with us and appreciate your time taken to leave your feedback. Thank you for your comments regarding our staff friendliness, evening meals and clean and comfortable rooms. We appreciate your recommendation to other travelers and we look forward to seeing you again on your next visit to Greymouth.

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Reviewed 5 May 2014

A party of 10 people, we took up two units of the 2 rooms family unit. The unit was very basic and outdated...everything looks old..found dead moths on the sheets..separate toilet and shower..both doors without lock which makes it very inconvenient.

I agree with the ridiculous wifi policy..the hotel 'feel' they provide sufficient for the guest but that is not the case. Imagine 5 of us having to take turns to use the wifi which only last for 2 hours (FOC).Luckily we only stayed for a night. Wouldn't recommend this hotel to anyone.

  • Stayed: March 2014, travelled with family
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Thank fayyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 20 May 2014

Thank you for your feedback. We apologize we did not meet your expectations and take on board your comments to improve our guest experience. We have spoken to housekeeping team to ensure our high standards of room cleanliness remain constant, we are more than happy to investigate any issues regarding room cleanliness during your stay. We have recently changed our Wi-Fi policy since your stay to improve on guest experience. Once again thank you for your feedback and we wish you all the best on your onward travels.

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Reviewed 29 April 2014

This place was ridiculously noisy. The noise from the hall would prevent all but the deepest sleeper to get a good nights rest. Road noise and noise from the bathrooms of adjoining rooms adds to the din. The bathroom had one tiny bowl sink, with no lip on it, so if you turned on the water too hard, it would flood out onto the counter and floor. There were separate taps for hot and cold water, on opposite sides of the sink, so it was not possible to control the water temperature. You either had scalding hot or freezing cold water. The breakfast buffet was drab, really bad orange juice. Dinner at the hotel restaurant was expensive and low quality. Internet connection was highway robbery at $10 for two hours. The front desk staff were the stars, very helpful and friendly.

  • Stayed: April 2014, travelled with family
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Thank GreggSt_Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 30 April 2014

Thank you for your feedback. We apologize we did not meet your expectations and take on board your comments in our strive to provide the best possible service for our guests. We are currently looking at ways to update and renovate our bathrooms so your comments will go a long way to help regarding this. Regarding the wireless internet charges we apologize you felt confused regarding this but we off 2 hours complimentary per room per night. Thank you for your comments regarding the friendly staff and I will be sure to pass your comments on. Once again thank you for your feedback and we wish you all the best on your onward travels.

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Reviewed 16 April 2014

Surprised that one reviewer got an unfriendly welcome, staff made the difference here. Staff was very accommodating. Beds comfortable, good shower, nice that laundry available, beach nearby. On the other hand, no view, drinks pricey - some confusion about happy hour.

  • Stayed: March 2014, travelled with friends
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Thank Hiker0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 21 April 2014

Thank you for your feedback. We appreciate all feedback and take heart that you enjoyed our friendly staff, comfortable beds and good shower. We have spoken to our staff regarding our happy hour prices to prevent any future occurrence of any confusion. Once again thank you for your feedback and we hope to see you again on your next visit to Greymouth.

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Reviewed 15 April 2014

We stayed with a small tour group (15 people) and were able to get rooms together, which was nice. Location was convenient to attractions. The staff were great. One of the reception staff, Chrissie, went out of her way to fill a special request (for which I will be eternally grateful). There were laundry facilities at the end of the hall, which allowed us to catch up on laundry mid-trip. Walked on the beach nearby. One of my favorite hotels of the whole three weeks in New Zealand.

  • Stayed: March 2014, travelled with friends
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Thank Cathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie H, General Manager at The Ashley Hotel, responded to this reviewResponded 21 April 2014

Thank you for your review. We are delighted that you enjoyed your stay with us and appreciate your time taken to leave your feedback. We thank you for your comments regarding our convenient location and friendly staff. I will make sure to pass your comments onto Chrissie. Once again thank you for your feedback and we wish you all the best on your onward travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ashley Hotel

Address: 74 Tasman Street, Greymouth 7840, New Zealand
Region: New Zealand > South Island > West Coast Region > Greymouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 20 Hotels in Greymouth
Price Range: £55 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Ashley Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Ashley Hotel offers a wide range of rooms types from standard hotel/motel rooms to one & two bedroom family units. Dine in our Ala Carte Restaurant, relax with a drink in our house bar, or talk a leisurely walk along the beach which is only a 5 minute walk from our door. Our friendly staff look forward to offering you superior West Coast Hospitality. ... more   less 
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Also Known As:
Ashley Hotel Greymouth

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