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“Terrific Accommodation - Bed and Breakfast Hours”
Review of Akama Resort

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Akama Resort
Ranked #4 of 23 Hotels in Hervey Bay
Certificate of Excellence
Australia
Level 5 Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Terrific Accommodation - Bed and Breakfast Hours”
Reviewed 26 February 2014 via mobile

Seemed a bit of a waste for two of us who weren't in the room much but would be lovely for a family staying for a while. Appliances were all new and fully stocked kitchen appeared to have everything you need (even egg cups). We didn't make anything other than a cup of tea but you definitely could cook a dinner. Nice, big beautiful living room with clean, comfortable furniture.

Lovely big doors on to the balcony provided lots of air flow so leaving the air conditioner off was a viable option and something we prefer to sealed up hotel rooms.

The vibe at check in was more 'bed and breakfast' than 'resort'. We were greeted warmly and given lots of personalised attention and advice. However, there are limited reception hours and strict 'after hours procedure' (I mean after 3pm on a Saturday or noon on Sunday) which wasn't a problem for us with our arrival time but seems a bit harsh. I know it must be difficult to staff reception but not really something I should have to think about. I tend to prefer larger hotels that always have people available. Sign did say we aren't 'far away' for an emergency. But when I am on vacation, I would like to pop down if I need something. If you are arriving after the stated hours and haven't made arrangements to check in a fee applies so read the fine print.

Parking was secure and convenient, we were given a code to operate the door to the garage and an assigned parking spot. Nice touch.

There's nothing wrong with the facilities (only complaint is that we did sail past it when we first arrived because the sign was hard to spot and kept circling until we located it). The pool was nice, big hot tub.

I did think there were a few too many signs about what you should and shouldn't do. For example you are supposed to get rid of your trash in the chutes on each floor. Seriously? Those were the rules so I threw my trash down the chute but I have never stayed in a nice hotel that asked for that. Ok if you are staying in a youth hostel but in a room that costs almost $200.00 a night I would expect to leave my trash in the bin in the room.

We booked a one bedroom suite but ended up in a two bedroom suite. The second bedroom was locked and there was a sign on the second bathroom saying not to use it. Odd, usually when you get upgraded to a larger room it's just your good luck. I realize the bathroom would have to be cleaned - we didn't use it - but a sign on the door wasn't a very welcoming touch.

I realise lots of hotel guests do annoying things but the signs, instructions and extra fees were a bit heavy handed. There is nothing wrong with the room or facilities but if I went back to Hervey Bay I would pick a chain.

Stayed February 2014, travelled with family
Helpful?
1 Thank ozmel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 27 February 2014
Hello ozmel88
Wow – that’s some review – pleased to read that you found our property so comfortable and well appointed and thank you for the very kind comments regarding our service.
Can we please clarify the situation with the one bedroom apartments? We do not have specific one bedroom apartments and that is the reason you found the second bedroom and bathroom locked in the two bedroom suite. The obvious advantage with this set up means even if there are only two guests they have the full use of the rest of the very spacious apartment – our guests love our one bedroom apartments for this very reason (no motel rooms at Akama!)
Thank you also for highlighting our diligence with regards the disposal of personal rubbish – there are bins for your rubbish in each apartment, we simply ask that these bins be emptied in to the main chute when they are full – much more hygienic and reduces unpleasant odours in the apartments.
Please note – when the office is closed we are only a phone call away – there is a simple check-in procedure available 24 hours a day 7 days a week.
Once again, thank you for the extensive review. We take great pride in our customer service so it was very rewarding to read that you appreciated our efforts.
Kind regards,
Chris, Henriette and Regina
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
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English first
Bundaberg, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 February 2014

I was fortunate to stay at Akama Resort for 2 weeks in January 2014. I cannot recommend this place highly enough. Regina in the office was extremely friendly and helpful, and my unit was beautiful. The king sized bed was to die for, I wanted to take it home with me. I would have no hesitation in commending this resort to anyone looking for somewhere lovely to stay, and it is within walking distance of The Boat Club.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leigh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 24 February 2014
Hello Leigh E
Thanks for the great review.
You were such a lovely guest – your warm and friendly attitude brightened our day. Please pass on our best wishes to Dan and thank him for the referral.
It would be our pleasure to welcome you back in the future.
Kind regards,
Chris, Henriette and Regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 February 2014

Stayed in January 2014 in a 2 bedroom apartment. Luxurious, modern, spacious & immaculate. Definitely 5 star with great service, so friendly & helpful. Plenty of storage space in the cupboards with drawers and hangers. Large balcony overlooking the pool. It was a pleasure to eat at the apartment. Flat screen TV in both the Lounge & Main bedroom. The pool and BBQ area were fantastic. Centrally located within walking distance to restaurants and shops. Secure parking included. Highly recommended and would definitely return again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 24 February 2014
Hi Patricia M
Thank you so much for the very kind review.
You were such a terrific group of people - your friendly and enthusiastic attitude made it a pleasure to welcome you all to Akama. The pool and bbq area was so popular with our guests during the holidays – pleased that you took advantage of the lovely setting on the warmer days during your stay.
We hope you have the chance to head up this way again – would be great to have you back.
Kind regards,
Chris, Henriette and Regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 January 2014

What can I say but 5 star all the way!. Spacious, Modern, Clean, excellent Kitchen with ample storage! Separate laundry, large bathrooms, large living areas, large bedrooms, large balcony with large stacker doors. Pool was great, kids loved it. BBQ facilities clean. Our hosts Chris and Regina were very friendly and always ready to help with anything we needed. Excellent location and within easy walking distance to Boat Club, Shops and Restaurants. What more can I say but very happy with our stay!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mojopojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 31 January 2014
Hi Mojopojo
Wow….thanks for the excellent review. You were such a lovely family and it was a pleasure to see you all enjoying yourselves. We always feel rewarded when we see the families down at the pool cooking dinner, swimming and having a great holiday. We really hope you have the chance to visit us again.
Thank you again.
Kind regards,
Chris, Henriette and Regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 6 Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 8 January 2014

After some initial reservations about Akama, mostly related to the emails back and forth with the management, our overall experience was very positive. It may be something to do with the email manner, but I initially got the impression that our enquiries were a bother.

After spending some time at Akama, I have realised that this was probably just a misunderstanding, because all the staff were very friendly and helpful. The apartment was also very beautiful, and although there was some noise from the road, it was very comfortable. We arrived on a Friday night, and the road was pretty busy during the weekend, but we felt like we were in paradise once the weekend traffic had died down.

The staff were helpful in booking trips and making sure everything ran efficiently. They were also helpful in offering advice, and made restaurant reservations when we requested.

All together a very positive experience. We enjoyed our stay at Akama, and if we were back in Hervey Bay, we would very likely stay there again.

PS. Hervey Bay is a bit of a sleep hollow. I think the best way to think about it is that you go there for the whales, for Fraser and Lady Elliot Island, and to just chill out. It had a bit of a Porpoise Spit (see Muriel's wedding) feel about it, but that is what made it some endearing and relaxing.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tribalinsight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 10 January 2014
Hello tribalinsight

Thank you for the excellent review. We appreciate reviews from such experienced travelers.
So nice to read that your stay with us lead to you experiencing so many tour and dining options. We are the gateway to Fraser and Lady Elliot Island and it was our pleasure to organize these tours on your behalf.
We hope you have the opportunity to visit us again – Whale Watching takes place between late July and early November.
Kind regards,
Chris, Henriette and Regina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2013 via mobile

Very modern, spacious and clean apartments with a big balcony. It has a big modern kitchen with everything we needed. The dishwasher might be a bit small for larger families - there were only 2 of us.
There is a very nice pool area with adjoining barbeque which comes with everything you need e.g. Salt, pepper, oil, etc.
There was a TV in both the lounge and main bedroom which we enjoyed.
Secure undercover parking is provided at no additional cost and easy to access.

There are cool drinks in the fridge which you can buy which is convenient when you arrive.
Everyone we dealt with was very friendly and helpful.

Areas where I think it could improve are:
It would have been nice if a basic room service was available as an option.

Reception hours are from around 8h30 to 17h00 which seems a bit bizarre for the accommodation business and inconvenient when you are on day tours.
Wi-fi is very expensive at about $16 per day.
We were not given swimming towels on arrival and reception opening hours made it impossible for us to get later.

In summary, despite the few points above, we were very happy with the accommodation and would stay again if in the area.

Stayed December 2013, travelled as a couple
Helpful?
Thank LizaVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 26 December 2013
Hello LizaVW
Thank you for taking the time to post a review.
So nice to read that you enjoyed the facilities and the standard of your accommodation at Akama.
Just to clarify – the office hours are very flexible and are listed as 8.30am to 6.00pm however, we are available 24 hours a day, 7 days a week and can be contacted on the external phone outside reception.
We are a ‘self catering’ property however for future reference, we do offer servicing of the apartments on request.
We look forward to welcoming you back to Akama in the future.
Kind regards
Chris, Henriette and Regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 December 2013 via mobile

We stayed here for 2 nights while visiting Fraser Island. There were 4 of us in a 2 br apartment. We were pleasantly surprised when we walked in and found that there was a lot of room and it was very clean. The Nespresso machine was a hit and the staff were very friendly. Was great value and we would stay here again.

Stayed December 2013, travelled with friends
Helpful?
Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akama, General Manager at Akama Resort, responded to this review, 19 December 2013
Thank you for the lovely review. It was a pleasure to welcome such a nice group of friends to Akama.
We hope you have a great time travelling down the coast. If you ever head back this way we would love to have you stay with us again.
Kind regards,
Chris, Henriette and Regina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Akama Resort

Property: Akama Resort
Address: 625 Esplanade | Urangan, Hervey Bay, Queensland 4655, Australia
Phone Number:
Region: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Beach Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Hervey Bay
#1 Romantic Hotel in Hervey Bay
#2 Luxury Hotel in Hervey Bay
#2 Spa Hotel in Hervey Bay
#2 Top resorts Hotel in Hervey Bay
#2 On the Beach Hotel in Hervey Bay
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Akama Resort 5*
Number of rooms: 23
Official Description (provided by the hotel):
Akama offers a dress circle location for anyone wanting to experience the very best of Hervey Bay and Fraser Island. Akama Resort is right across the road from Hervey Bay Marina - clubs, shopping, restaurants and Whale Watching vessels.The apartments are luxuriously spacious with high ceilings and a flow through design to very generous balconies - push back the concertina doors and open your apartment up to the views and tropical breezes. Heated pool and spa, keyless entry, undercover secure car parking and Free WiFi. Book with us direct for the best discounted offers and exclusive apartment types. ... more   less 
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Also Known As:
Akama Hotel Hervey Bay
Akama Resort Hervey Bay

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