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“Good place - needs some tlc”
Review of Riviera Resort

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Riviera Resort
Ranked #17 of 23 Hotels in Hervey Bay
Coolum Beach, Australia
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good place - needs some tlc”
Reviewed 17 January 2014

Good location central & easy walking to restaurants (the one down stairs isn't open :-( shame be great for the pool). rooms spacious but tired need a revamp. pool area very clean and tidy sauna great, tennis court lots of fun, outside needs some attention i.e. spa out of order, bbq ran out of gas and lights not working for bbq area and half the tennis court - resort management could use a smile and the house staff as well. , but put that aside we had a good time

Room Tip: book a room on the eastern side, western side very hot in the afternoon, but that's what the poo...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kezzab23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Danish first
  • English first
  • Any
English first
Hervey Bay, Australia
Level Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 18 December 2013

.... after arriving on a long haul flight! We were put up here for 2 months while we found something suitable to live and found it very good indeed.
Understand, though, that this stay would have been under the previous manager in January and February 2012 but they were very helpful and most welcoming!
The apt itself was a 3 bdrm one on the 5th floor and was serviced once a week with all other cleaning done by us.... which is what you expect. The servicing was exceptionally good and the ladies friendly, so all good there!
Beds were comfortable and the seating in the lounge area also very comfy.
the facilities are a little tired, though still quite functional but I'm guessing that these owner-let apartments cop a fearful hammering from careless guests; ours was pretty damn good, all things considered!
The pool out the front is a beauty, and we spent inordinate amounts of time in and around it - water quality very good indeed and even with it's close proximity to The Esplanade, quiet and relaxed!
I believe this to be under new management and I wish them well.

  • Stayed January 2013, travelled with family
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ENZEDFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bundaberg, Australia
1 review
Reviewed 15 December 2013

My family and I have just returned from staying at the Riviera Resort. The fifth floor 2 bedroom apartment was well equipped, spacious and very clean. The beds were comfortable and the linen and towels were in excellent condition. The pool and gardens are fantastic and well looked after. The Resort is in a great location being close to the shops and restaurants. The Managers were friendly and helpful.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank J252013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arundel, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2013

My wife and I stayed overnight at the Riviera Resort this week. The one bedroom apartment on the second floor was spacious and fully equipped. The apartment has a large balcony and although situated on the Esplanade across from the beach, the apartment was quiet and peaceful. The double bed was very comfortable with crisp white linen. Extra pillows and blankets were also provided. The bathroom was spotless and the raindrop shower head in the separate shower recess superb. The staff were very helpful and we would highly recommend this property and would definitely stay there again. Finally the secure underground parking was spacious and serviced by a convenient lift.
Barry and Jennifer, Gold Coast

  • Stayed December 2013, travelled on business
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Helpful?
1 Thank BWS47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

My hubby, daughter & myself stayed at the Riviera Resort about a month ago now. We found the unit to be very roomy and comfortable. Everything that we needed was there. The pool was excellent, playing tennis was another highlight for us. The beach across the road, a pub within walking distance, also coffee shop nearby as well.. There is also a waterpark just up the road which our daughter loved . Definately will stay there again.. The staff were very helpful and friendly also !!!

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank caroline k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tor B, Owner at Riviera Resort, responded to this review, 4 December 2013
Hi Caroline,

Thanks for your great review and so pleased to hear you, your hubby and daughter enjoyed your stay at Riviera Resort in Hervey Bay!!

With the new management of Riviera Resort in Hervey Bay, we are working hard to ensure all guests have an enjoyable and memorable stay.

We had two retired couples from Denmark last week who stayed 3 nights in two apartments, booked a boat trip and said Riviera was "fantastic". They were "walk-ins", on the trip of a lifetime, 16,000kms from home and the looks on their faces proved how pleased they were with the facilities and location of Riviera!

We will continue to push to ensure all guests have the same reaction.

Thanks again for your great review!

Kind regards, Riviera Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadbeach, Australia
1 review
Reviewed 8 November 2013

Family of 5 stayed 7 nights in 3 bedroom unit. We found the accommodation very roomy and comfortable. Great pool and playground for the kids. Great location for us. Walk across road to beach. Shops and restaurant nearby. Would recommend visit to the water park just up the road for anyone staying with kids. Will stay again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank kaysair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tor B, Owner at Riviera Resort, responded to this review, 24 November 2013
Dear Guest,
Thanks for taking the time to post a review and it's great that you enjoyed your stay! Riviera Resort now has new management and we are very focused on providing the best service we can to all our guests. We look forward to welcoming you back when you next visit beautiful Hervey Bay!
Kind regards, Riviera Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2012

Myself and my wife stayed in a 2 bedroom apartment for one night and were extremely surprised and disappointed with what we found. Filthy carpets, mouldy walls, ants crawling all over the air conditioning units, and worst of all, badly stained bed clothes.
These are problems we would not expect from a 4 star luxury apartment as is advertised outside the resort. The rooms are very dated, with old furniture and in need of refurbishment.
The positives are that the space was very good, with all of the appliances you would expect in a good sized apartment. The staff were also very friendly and good to deal with.
Despite the positives, we definitely would not consider returning.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Lpr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tor B, Owner at Riviera Resort, responded to this review, 24 November 2013
Dear Guest,
We are sorry to hear your experience at Riviera was not of the standard you expected although this was under the previous management. Riviera now has new management and has taken steps to improve the facilities at the resort including new bedding and linen in all apartments. We are getting very favourable feedback from our current guests and do hope we can welcome you back in the future.
Kind regards, Riviera Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riviera Resort

Property: Riviera Resort
Address: 386 Esplanade, Hervey Bay, Queensland 4655, Australia
Region: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 23 Hotels in Hervey Bay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Riviera Resort 4*
Number of rooms: 54
Official Description (provided by the hotel):
At Riviera Resort you can discover the pleasure of staying at one of Hervey Bay's most beautiful water front accommodation complexes. Riviera boasts 1, 2 and 3 bedroom apartments and an excellent range of amenities for the discerning holiday maker of all age groups... Entrance to the beach is opposite the Resort...Just a few steps through the delightful nature strip where there are many native plants regenerating. The beautiful, safe sandy beach of Hervey Bay is a continuous 14k in length. For the more athletic guests, there is a cycle track and footpath along the length of the Bay. Our delightful heated tropical pool is huge with a safe 'beach' end for small children and you can relax in the spa or adjoining sauna, or rustle up a barbecue at the facilities adjacent to the pool. ... more   less 
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