I am writing this on behalf of my elderly parents who stayed here for more than 2 weeks due to illness. My father was very ill on his first night and taken to hospital. My mum was left on her own and things would have been very difficult for her, had it not been for Lisa the manager. She took mum under her wing and went above and beyond what she needed to do, including ensuring mum was settled, finding a mobile phone charge cord in the lost property, ordering her room service, and writing down instructions on how to use the mobile phone. We were ringing the room frequently, and all calls went via reception; Lisa's 'phone smile' never faltered. As I understand it from my mum and my brother and wife who ended up staying in Shelly Bay the property was lovely and rooms very comfortable, homely and well equipped, with good views.
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- Also Known As:
- Shelly Bay Hotel