We rented one of their old Land Rover Defender for 2 days and one night. We paid $1070 for 6 people for the car including the camping gear and the barge passes.
The car was in extremely bad condition. The handbrake was always on, the person seating between the 2 front seats had to push the handbrake with her right foot in order to completely unlock it and get the car going properly, it was rather uncomfortable because the gearbox gets REALLY REALLY HOT and someone had to seat on it. At some point, we covered it with wet towels because it was impossible to seat on it.
Also, the break didn't work properly. On the first 3kms that we did on the road to get to the barge, we noticed that the break didn't work well, it would take you 200m to stop the car. Plus, one window was blocked, we had to leave it the way it was and only the driver door would lock.
Plus, the car was really uncomfortable for 6 people, you could rent it for 4 maximum, but 6 is too much...
THIS CAR WOULD NEVER PASS A ROADWORTHY INSPECTION!!!!
On the first day we got a flat tyre; we got one bump on the trail that we couldn't avoid (the car didn't break) and going well under the speed limit, we got a flat tyre. After replacing the wheel, we gave a phone call to Fraser Magic to tell them. They said that it was fine and we could keep going and they would look at the car when we come back.
The rest of the trip was nice, we really enjoyed Fraser Island, there are some really nice and beautiful places to visit.
When we returned the car, another person was there, we reported the condition of the car; blocked window, the handbrake and the break that didn't work. He also knew about the incident with the flat tyre. He looked closely at the car and asked us to pay $150 to fix the rim. We gave him $150 cash and signed a paper saying that we paid for the damage.. Then, he apologised about the handbrake and tell us that we had no paper to sign and that we could go.
Surprisingly, 10 DAYS LATER! I received a call from Matt, apparently the owner of the business, telling my that we damaged the car and we had to pay for it. I was really surprised because we asked the other person when we returned the car and everything was OK, we just paid for the damaged rim.
Apparently, 10 DAYS LATER, they realised that the car was damaged!!! I told him that I was unhappy because we already paid for the damage and that it was surprising that he calls me 10 days later… and nobody told us anything prior to that...
He sent me the bill, which was almost $900 (excluding the $150 already paid), including over $400 just in labour expenses !!! The bill also included the window that was already blocked before we got the car.
We were really pissed!!!
THEREFORE, don't rent any vehicle from these guys, their 4wds are really OLD and in BAD CONDITION, if you are unluckily and something breaks, you will have to pay for it!!!
For the same price you can get a new HILUX at other agencies…
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