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“Great value for a very good quality 4WD on Fraser Island”

Fraser Magic 4WD Hire
Certificate of Excellence
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Owner description: Take a Fraser Magic four wheel drive on an adventure trip of a life-time, exploring beautiful, world heritage listed Fraser Island, the biggest sand island in the world. Drive your 4X4 along pristine beaches and explore the tropical rainforest. Fraser Magic 4WD Hire can provide vehicle hire with barge transfers, National Parks camping and vehicle permits. Camping and accommodation packages are also available.
Reviewed 26 March 2014 via mobile

The Landrover Discovery we rented from Fraser Magic 4WD was in good condition and great to drive. We didn't catch the name of the guy who dealt with our booking, but he was very friendly and thorough in showing us around the vehicle and how to operate it. I'd recommend this company for 4WD on Fraser Island as they are cheaper than the rest but use much more powerful vehicles than similar companies, meaning you'll have minimal problems in the sand whilst driving around the island. Everything went without a hitch, and we'll definitely be using them again when we return one day!

3  Thank thelasthobnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 - 72 of 111 reviews

Reviewed 11 March 2014

From the initial contact the guys at Fraser Magic were great. They organised the barges around our travel timings, permits and the car. All we had to do was show up. The dvd was informative, a little scary, but put us in good stead and fully aware of anything that was going to get us in trouble. It was enough info to get other drivers out of sand bogs (who had obviously not seen a dvd!) and to stop us from getting bogged. The car was great. Clearly adapted for the conditions on Fraser. It was old but the aircon and radio worked really well, it had a first aid kit and gear to get us out of a bog and it was like a tractor through the soft sand. Tony was helpful about what we should do each day of our three days, particularly around the tide times and we followed his advice (mostly) and had a brilliant trip. They gave us a map and the tide times too. Recommend hiring your own 4wd instead of a tour. Allows you to avoid the crowds of tourists where you can and spend more time in the places you like. We didn't camp. We stayed at Kingfisher. Recommend Fraser Magic to anyone.

1  Thank Pinlozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014 via mobile

No trouble at all and a very honest company. This company is on the customers side. I would recommend to anyone. The range rover was a bit old but worked a beauty. Had very new stereo with BT, usb and audio jack.

Thank JimenyBillyTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2014

We rented one of their old Land Rover Defender for 2 days and one night. We paid $1070 for 6 people for the car including the camping gear and the barge passes.

The car was in extremely bad condition. The handbrake was always on, the person seating between the 2 front seats had to push the handbrake with her right foot in order to completely unlock it and get the car going properly, it was rather uncomfortable because the gearbox gets REALLY REALLY HOT and someone had to seat on it. At some point, we covered it with wet towels because it was impossible to seat on it.
Also, the break didn't work properly. On the first 3kms that we did on the road to get to the barge, we noticed that the break didn't work well, it would take you 200m to stop the car. Plus, one window was blocked, we had to leave it the way it was and only the driver door would lock.
Plus, the car was really uncomfortable for 6 people, you could rent it for 4 maximum, but 6 is too much...

THIS CAR WOULD NEVER PASS A ROADWORTHY INSPECTION!!!!

On the first day we got a flat tyre; we got one bump on the trail that we couldn't avoid (the car didn't break) and going well under the speed limit, we got a flat tyre. After replacing the wheel, we gave a phone call to Fraser Magic to tell them. They said that it was fine and we could keep going and they would look at the car when we come back.

The rest of the trip was nice, we really enjoyed Fraser Island, there are some really nice and beautiful places to visit.

When we returned the car, another person was there, we reported the condition of the car; blocked window, the handbrake and the break that didn't work. He also knew about the incident with the flat tyre. He looked closely at the car and asked us to pay $150 to fix the rim. We gave him $150 cash and signed a paper saying that we paid for the damage.. Then, he apologised about the handbrake and tell us that we had no paper to sign and that we could go.

Surprisingly, 10 DAYS LATER! I received a call from Matt, apparently the owner of the business, telling my that we damaged the car and we had to pay for it. I was really surprised because we asked the other person when we returned the car and everything was OK, we just paid for the damaged rim.
Apparently, 10 DAYS LATER, they realised that the car was damaged!!! I told him that I was unhappy because we already paid for the damage and that it was surprising that he calls me 10 days later… and nobody told us anything prior to that...
He sent me the bill, which was almost $900 (excluding the $150 already paid), including over $400 just in labour expenses !!! The bill also included the window that was already blocked before we got the car.

We were really pissed!!!

THEREFORE, don't rent any vehicle from these guys, their 4wds are really OLD and in BAD CONDITION, if you are unluckily and something breaks, you will have to pay for it!!!

For the same price you can get a new HILUX at other agencies…

4  Thank clement85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FraserMagic, Manager at Fraser Magic 4WD Hire, responded to this reviewResponded 12 March 2014

We value all feedback however we would like to clarify a few points:

Your original booking was for 4 people and later amended to six. At that time you were informed that the seating configuration is 3 seats in the front row, 3 seats in the 2nd row and that the centre front seat is not so comfortable, best suited for a smaller person (similar to the front seating configuration in a Land Cruiser).

All of our cars are kept in roadworthy condition and pass the random checks of Queensland Department of Transport. Each vehicle has a mechanical check on the hoist in our workshop before going out on a hire. We would not send out a car without working brakes. If you had any concerns in this regard after the first few km it would have been sensible to call our office or bring the vehicle back immediately.

When you called about the flat tyre the only question was if the spare wheel was adequate to continue your journey – which was of course confirmed by our office.

When you returned the car it became clear that the 'flat tyre' was caused by a dented rim which was not repairable. It was explained, that given the extent of the damage on the rim, there may be more damage to the car which would be checked by our mechanic and you would be contacted accordingly.

It turns out that both front rims and the axle were bent and one window regulator broke due to a heavy impact – it is not easy to bend an axle on a Land Rover Defender. This indicates that you possibly hit a washout on the beach at high speed. This is exactly one of the possible hazards discussed in the briefing and clearly shown in the information video. If the safety information given at the start of the hire is not respected, further government restrictions on beach driving are likely to be imposed.

The customer is liable for this sort of damage and you were telephoned 3 working days after you returned the vehicle which is not unreasonable. You also received an email with a detailed invoice – please check the dates.

The amount we have charged for the repair is as always at cost only, we do not make a profit on this, rather the opposite given the car can't be hired during the repair. We recommend that you ask a Land Rover dealership how much it costs to replace a front axle housing.

It is unfortunate that Trip Advisor is used in this way by those not happy to take responsibility for damage they have caused.

p.s. A new Hilux may not have survived such treatment - imagine the repair costs...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

We just returned yesterday from a fantastic 2D 1N trip to Fraser Island. The owner was the one who greeted us at the arrival and also was the one whom we returned the vehicle to. He was very friendly and had lots of good advice to offer for driving on the island and also points of interest to visit while on the island. He was very knowledgable about the whole process and made sure to answer all our questions and was great to deal with. I would HIGHLY recommend renting 4WD from this company if you are looking at a trip to Fraser Island.

2  Thank Canadian573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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