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“All the good is true!” 5 of 5 bubbles
Review of Emeraldene Inn & Eco-Lodge

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Emeraldene Inn & Eco-Lodge
Ranked #6 of 24 Hotels in Hervey Bay
Certificate of Excellence
GreenLeadersSilver level
Newbury, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“All the good is true!”
5 of 5 bubbles Reviewed 15 August 2013

Owner-manager, Rob, MAKES this place the wonderful experience it is. He works very hard and his passion for whale-watching and care for travellers was fantastic and delivered with genuine Aussie wry humour. He booked us a great tour with Whale Song boat upon which we had the most marvelous encounter with two teenage hump-back Whales. A big, fat tick off my "Bucket List".

The mini-bungalows are very spacious, well equipped amongst a tranquil setting that sat well with my ecological concience. Wish we could have spent more time there but too busy enjoying nature's miracle of the Whitsunday Islands!

All this makes great value accommodation, in my opinion, although we were in a hire-vehicle so the out-of-town location was not a problem for us. Well done, Rob!!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SueMorganPoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 21 August 2013
Hi Sue and family,

Thanks so much for your awesome comments and review - I appreciate it very much.

It was a pleasure having you with us, and I am so glad you had the amazing early season experience with the whales that you had! It has been an incredible season that really demonstrates why Hervey Bay is considered "Whale Watch Capital of the World"!

Sounds like you had a great time enjoying the rest of Queensland, so I hope to see you all back for another visit in the future!

Best regards,

Rob
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254 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 August 2013 via mobile

This time we took our boys with us to experience Fraser Island and the reef around Lady Eliot Island. Rob arranged the trips for us and provided a comfortable and spacious Family apartment. The trips were brilliant and Emeraldene was comfortable and welcoming to return to to recharge our batteries

Stayed July 2013, travelled with family
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 21 August 2013
Hi David and Family,

Thanks for your positive comments once again. It was indeed a pleasure to see you both again, and I am thrilled you had the opportunity to share our great region with your boys on this trip!

It would be great to see you again on a future trip to Australia, if not the boys in some years when they return with their friends!!

All the very best,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Ontario
Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

We spent the night here prior to our Fraser Island Experience tour. The suites were large and well appointed. The surroundings are very lush, almost like a tropical garden / jungle effect. We had arranged a package deal with the Emeraldene for accomodation and a one day Fraser tour (a tour that was not advertised on their website). Emeraldene staff were very helpful in taking care of the arrangements and made our visit a resounding success.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amanofkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 21 August 2013
Hi Manofkent,

Thanks for your complimentary review!

I'm glad you enjoyed your trip to Fraser, your time in the region and your time with us.

We have a lot of great tour and accommodation packages that showcase our fantastic region. I'm so glad we managed to customise a package with a small group experience of Fraser for your trip.

I hope you enjoyed the rest of your holiday, and it would be great to see you again some time.

Best regards,

Rob
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Surfers Paradise, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

our family s\tayed here and we would recommend it as a great place for families with large rooms, a kitchen for self catering, back yard for kids to play in, spare beds beds for larger families and privacy

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Smart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 24 July 2013
Thanks Smart T for your great comments!

We are located in a very quiet area of Hervey Bay, away from traffic and noise, and situated on 2 acres of landscaped gardens - lots of safe room for kids and families to enjoy!

Our huge pool area with 12m outdoor pool and large grassed surrounds is perfect for kids, with a nearby BBQ and entertaining area under lights.

It was a pleasure having you and your family with us, and I look forward to seeing you on your next trip to Hervey Bay.

Regards,

Rob
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London, England
Level Contributor
223 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 1 July 2013

This is a 10 min drive away from The Esplanade. Shower water just starts to get a little cool at the end of 2 showers where you wash your hair. Other than these two minor points, it is perfect. Fantastic quality bedding sheets, good sized rooms, quiet area, parking, helpful reception, TV, extra bed, good climate control, good size shower, clean, everything you want from a hotel. Glad we came here. Be aware that roadworks are currently ongoing - you can only arrive from one direction (namely seaside).

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bamboozla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 24 July 2013
Hi Bamboozla,

Thanks heaps for your glowing review and recommendation! I am thrilled you enjoyed your stay with us and our rooms and facilities.

We have an obsessive focus on quality, service and cleanliness so I am very pleased you found everything without fault.

We are certainly glad you chose to stay with us, and we would love to see you again on a future visit to Australia.

Best regards,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamtonshire
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 5 April 2013

My husband and I stayed here on the first part of our trip to Australia and it was a great start! Alan was extremely helpful when I booked the 3 night Fraser Island self drive package, answering lots of questions for me and giving great advise on restaurants etc when we arrived. The room was very clean and comfortable and it was good to be able to leave our luggage in the room when we had our night on Fraser Island. I would highly recommend this trip and the Inn as a base in Hervey Bay. Go to Coast restaurant if you get a chance, it is wonderful!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RugBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 24 July 2013
Hi Rugrats,

Thanks for your review. I am very pleased you enjoyed your time with us, and also on Fraser Island.

I'm glad you had the opportunity to do one of our self-drive packages of Fraser Island, which makes planning your trip so easy (as we book barges, permits, car, island accommodation, insurance etc). I have also passed on your compliments to my father, Alan, who was filling in for me whilst I was on holidays - he was thrilled for the mention!

I hope you enjoyed the rest of your time in Australia, and if you are ever in the Bay again, we would love to have you stay with us again.

Best regards,

Rob
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Bacolod, Philippines
Level Contributor
139 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

I stayed here with my wife for one wet Saturday night after a drive up from the Gold Coast. Rob was very welcoming and we were able to check in straight away despite arriving early. We had a superior room with kingsize bed which was very comfortable. The room was clean and fresh. We didn't get a chance to try the pool as it was raining so hard. The hotel is only 5 mins drive from the esplanade and Rob gave us directions to some nice watering holes and restaurants. Being located a few streets back from the esplanade the hotel is very peaceful and relaxing. We will definitely return for a longer stay as soon as we can.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank snurglefarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emeraldene, Owner at Emeraldene Inn & Eco-Lodge, responded to this review, 13 March 2013
Hi Snurglefarb,

I'm thrilled you enjoyed our Superior King Rooms and enjoyed your brief stay with us despite being here during the worst of the recent deluge!

I certainly look forward to welcoming you again on your next trip, and I have a lot more great suggestions for eating, drinking and entertaining to share with you!

Hopefully we will see you soon for a longer stay with some sunnier weather.

All the best,

Rob
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Emeraldene Inn & Eco-Lodge

Property: Emeraldene Inn & Eco-Lodge
Address: 166 Urraween Rd, Hervey Bay, Queensland 4655, Australia
Phone Number:
Region: Australia > Queensland > Fraser Coast > Hervey Bay
Amenities:
Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hervey Bay
#2 Romantic Hotel in Hervey Bay
#4 Family Hotel in Hervey Bay
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Emeraldene Inn & Eco-Lodge 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
The multi-award winning Emeraldene Inn & Eco-Lodge is a peaceful and relaxing eco-resort offering modern and impeccably presented accommodations. It is located in the peaceful Pialba region of Hervey Bay, and features 14 rooms set amongst two magnificent acres of natural bushland and landscaped gardens. This family owned and operated boutique resort provides true Australian hospitality with a commitment to ensuring friendly, personalized service and reliable local advice. ... more   less 
Reservation Options:
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Also Known As:
Emeraldene Hotel Eco

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