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Reviewed 13 August 2017 via mobile

Experience was second to none. The surrounds of the gardens was like you are in a tropical retreat. Staff were amazing and very friendly. From the time you are greeted at check-in to the time you leave staff here are always asking if there is anything they can do for you as you walk around and you are always greeted with a smile.
Thank you Lina for your hospitality.

Date of stay: August 2017
Trip type: Travelled on business
Thank Craig B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2017

We really enjoyed our stay there! The beautiful garden and tree canopy around makes the place feel peaceful, quiet and relaxing. The room was spacious and the bed was very comfortable for a good rest. Lina, the hotel manager, was very welcoming and so friendly and we felt completely at home. Having Lina around was quite handy! she was so kind helping us to plan our days and taking care of everything.

Date of stay: July 2017
Thank cherrerasalazar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 August 2017

It really does boil down to the people running the show. Emeraldene was a little far from the beach and the strand in Hervey Bay, but it was set in its own little tropical paradise and managed by the delightful Lina. Friendly, warm and enthusistic - nothing too much trouble.
The units were spotless and quiet.
Trips recommended were excellent - 2 day trip on Fraser Island and Whales Whales and more Whales - amazing! on the not too crowded Freedom Day trip.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank cuswell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2017

Very helpful, welcoming and informative from initial booking through to check out. Thanks Lina - your personal and friendly touch was much appreciated. Loved being in amongst the tropical garden. Would definitely stay here again.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Nikkid1490
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2017 via mobile

Really, this place is a gem. Forget about the location and the other stuff, this place is like a secret small jungle hiding in plain sight. And everything is handled perfectly by Lina, the woman behind the reception.

There aren't enough words to describe how good Lina is in her job. Before my arrival she booked me two trips (Elliott Island and Fraser Island) and after my arrival she has done everything and beyond to make sure my stay was perfect. When I left, I felt like I was leaving behind a good friend. I really hope her yearly bonus will be as big as her heart.

Everything that was written here before me about the hotel is true: waking up to the sound of the birds, going to sleep to the sound of silence.

Just stay here, it will upgrade your vacation.

Date of stay: May 2017
Trip type: Travelled solo
2  Thank Aviad K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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