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Sri Liyana
Singapore, Singapore

Stay with the family...

Review of A'Famosa Resort
1.0 of 5 bubblesReviewed 12 Feb 2019via mobile
Stayed in the 4 bedroom villa with pool.A major refurbish needed. The villa is big enough for 8 pax. Dining table was nicely set. Unfortunately, we found the whole villa not clean. Sheets were dirty with what looks like bloodstain. The toilet seat also had red stain. Toilet floor was dirty. Towels also had a smell I cannot get over it. We had bbq with food pre-ordered with hotel which was pretty good.
No privacy was our pool was by the roadside/driveway. Had to call room service to clean the pool everytime we want to swim because there were alot of leaves and bugs from the big tree around the area.
Fridge was old and dirty. Requested for secluded pool but was told they were full. Aircon in one bedroom and in the living room was leaking.
Date of stay: February 2019
Trip type: Travelled with family
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AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this review
Responded 15 Feb 2019
Dear Sriliyanas,
We regret to hear that your stay at A’Famosa Resort did not live up to your expectations and we truly appreciate your feedback as such information will assist us in our efforts to continually improve our guests’ experience.
I have taken a serious view with regards to your experiences at our resort and I sincerely apologize for the unsatisfactory services. Whilst we are unable to undo the unpleasant experience, kindly rest assured that the appropriate remedial actions will be taken to improve our guests’ comfort.
If you would be willing to give us a chance to turn your experience around, feel free to contact us at hotel@afamosa.com to share your thoughts on how we may further improve our services and facilities.
It would give us great pleasure to welcome you back to our new and improved hotel.
Kind regards,
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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66 - 71 of 598 reviews
Reviewed 11 February 2019

If you have a time and you want to blast with all the joy and cheers, then this is the best place for you. As, they have Malaysia's biggest water park. Best safari world ride and most interesting part is carnival festival.

You can see many shows such as colourful bird animal show, drama and much more. It was a great experience to see tiger and lion near to your bus and that too with your open eyes. It was horrible but unforgettable experience.

Best thing in trip was carnival fest. All the animals, actors and trainers, all in one place with great event. At last you can see fire show..

They have many more adventures, shows, events and many other things. Above one was my experience.

But at last I can say it was awesome experience and worth to invest your enthusiasm at such a great place.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Vishal G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded 12 February 2019

Dear Vishal G,
Warmest greetings from A’Famosa Resort.
Thank you for choosing to stay with us during your visit to Melaka. We are delighted to hear that you had a fantastic time at A’Famosa Resort. Your kind words and recommendations to others have made our work here more meaningful than ever.
Should you wish to have another visit, kindly contact our reservation team at 03-2781 8888 for more attractive packages. My team and I are looking forward to welcoming you back here at A’Famosa Resort.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2019

The Bungalows villa is spacious for family or big group stay and with individual pools attached but that is the only plus point for this place.

From the entrance, you have to drive approximately 3.5km to reach the villa, so if you are taking public transportation, you must be prepare with your food supply as delivery to the place is limited. A Famosa could do well if they pair with Socar or Grab for car rental/public transport services or even shuttle services to the A Famosa Freeport is a good idea.

In addition, the road leading to the villa from the entrance also is not well kept. Please do something about this

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank izwanbasuki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded 12 February 2019

Dear izwanbazuki,
I am sorry to hear about your disappointing stay. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short.
Whilst we are unable to undo the unpleasant experience, please accept our most humble apology, and rest assured we are looking into the matter and will make the appropriate improvements to our accommodations and facilities.
I would like to take this opportunity to inform that we do provide a free shuttle bus service for in-house guests to travel to different locations within the resort. Perhaps our staff failed to mention about the shuttle service during your stay and I apologize for that.
We highly appreciate your patronage and we hope to have the opportunity to welcome you back here in the future for a better experience.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2019 via mobile

Upon check arrival at A’Famosa Villa no 1266- we were not greeted by anyone and the villa gates were left opened and unattended.There was flies everywhere and not a suitable environment to take your family on a holiday( as advertised on their website ) the kitchen area was absolute filth! ( pots and pans were in disgusting conditions) The cupboard underneath the sink was coated in dirt and residue left over by previous guests and not cleaned by THE A FAMOSA VILLA STAFF.Moreover, there was strands of hair inside the fridge and it was not even cold thus making it impossible for us to store our food and beverages. The toilet seat was broken and as for the pool area; filled with cigarette buds and dirt all over the pool! It was not cleaned prior to the arrival of the guests and COMPLETELY FALSELY ADVERTISED. I suggest that if you were to come here you DO NOT stay at this villa but stay ELSEWHERE.The villa is a complete rip off and falsely advertised on their website. THE WHOLE VILLA NO 1266- IS REPULSIVE.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank sarah_97richards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded 13 January 2019

Dear Sarah Richard,

Firstly, I would like to thank you very much for sharing your stay experience with us. For your information, in the resort vicinity, there are units that are sold to private owners and the resort management does not have any involvement in the management of these units. Evaluating your review, your stay was at one of the privately owned unit. On this point, I would like to share that this review is not reflection of the product and services of A'Famosa Resort Melaka.

Again, thank you very much for sharing your stay experience and we wish you a great week ahead.

Kind regards, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2019

short getaway to farmosa and stayed in the villa...Not really up to our expectations while staying there... there is nothing at all for you to do at night...,the only thing we can do is enjoyed our swimming pool.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Ketoyokluvtravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded 20 January 2019

Dear Legendarytravell2018,
I am sorry to hear about your disappointing stay. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short.
I would like to take this opportunity to enlighten you of the Old West Carnival that we hold each night here at A’Famosa Resort. Perhaps you and your family could check it out and experience the excitement should you decide to stay with us again.
We highly appreciate your patronage and we hope to welcome you back here in the future.
Kind regards,
Hotel Manager

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Reviewed 28 December 2018

There were no clear instructions on checking in for villa or hotel. We queued up for a long time at the hotel only to be informed that villa check in is at another site. That should have been made clear on the website. The villa looks very nice on the website but in reality is very run down and not well maintained. The basic necessities were provided but the doors were not well secured. One can easily kick the doors to force them open. There were insufficient places to hang towels or swimsuits, considering the villa has an attached pool. Outdoor furniture by the pool would be nice for parents to supervise their children swimming. The supposedly private pool was not private but can be seen by neighbouring villas which were closeby. The houses were close to each other and a family day group next door was very noisy till late evening. Breakfast at the club house was satisfactory but more variety would have been nice. The pastry and dishes served were cold except for those made on site (eg eggstation). However, I want to praise the staff for excellent management of the large crowd as we were a group of 10 and had to queue up for our table during the peak school holidays. Their efficiency made the waiting short and sweet.

Room tip: If getting a villa, request for one at the end for more privacy and less noise.
Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Hai65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AFamosa_ResortHotel, Manager at A'Famosa Resort, responded to this reviewResponded 27 January 2019

Dear Hai65,
Warmest greetings from A’Famosa Resort.
Thank you for choosing to stay with us and we highly appreciate you taking the time to give us your review.
I am disappointed to hear that your stay at our villa was less than satisfactory. However, I am delighted to inform that we are currently in the process of refurbishing our villas and will consider your comments as we upgrade the facilities.
Our villas come with two options; fenced pool and non-fenced pool. Perhaps the fenced-pool option would be a more suitable choice should you wish to stay with us again. We understand how much you value the privacy of your friends and family during a vacation.
I will have a review with our reservation team to ensure that they clarify the appropriate check-in locations for future bookings.
Thank you for letting us know that you enjoyed our staff’s hospitality. Your feedback will definitely help us towards bettering our services and we look forward to welcoming you back to A’Famosa Resort.
Kind regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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