This hotel is desperately in need of refurbishment, it really is depressing. I was just so thankful that we were only staying one night. I really have nothing good to say about it except perhaps the gardens are nice. I'd never go back and don't recommend it.
Dear Aoife M,
Greeting from A’Famosa Resort,
First and foremost we would like to extend our humble apology for the recent unfavorable experience that you encountered during your last visit. It is very much regretted and we would like you to know that we are deeply dismayed by it. It is our aim to ensure that you have a comfortable and memorable stay with us. Hence, your time taken to alert us of the shortcoming of our facility is deeply appreciated. We clearly did not meet your expectations and I do not intend to give you any excuses. Once again please except our sincere apologies for the issues that you have experienced during your recent stay and we hope that you will come and visit us once again when the renovation is completed. I would like to assure you that you would be impressed with the new outlook of our rooms.
Kind regards, Hotel Manager
We booked a villa - as we were a family of eight. The villa was run down and dirty. The bathroom fixtures were missing in places. No cooking facilities- not even a microwave oven - despite there being a built in kitchen. The rooms were small and cramped. Breakfast at the club house was dismal. Food was not tasty. We were glad to leave the place. A small blessing we had only booked for one night. A small reminder - it would have been better to stay at the apartments rather than a villa
Dear hellosilence69,
I am sorry to hear of your disappointing stay and appreciate your feedback as such information will assist us in our efforts to continually improve all aspects of our product and service. Whilst we are unable to undo the unpleasant experience, kindly rest assured that appropriate remedial action will be initiated to improve guests’ comfort. Our Executive Housekeeper has also noted your comment on our room arrangement for review to enhance our standards and level of service. It is most unfortunate that we did not meet your expectations and we greatly appreciate your kind patronage. My colleagues and I hope that you will give us the opportunity to welcome you back for a more satisfactory stay in the near future.
Kind regards, Hotel Manager
Stayed at Villa 4 room with friend for Birthday Party. Front desk staff was good & kind allow us check in early. Private Swimming Pool. Nice environment. Had order the BBQ set nice & tasty recommended.Will come back again...Thanks
Dear jimjimlimlim
Greeting from A’Famosa Resort, Melaka
We are so appreciative of your kind post and great support, thank you! Nice to hear our family members have been anticipatory to your needs, your praise for them serves as a great motivation to the team here. We hope to have many more opportunities to be of service again in future.
Kind regards, Hotel Manager.
Stayed at Hotel Superior - the room is clean and very comfortable and the food is tasty too. The hotel is part of the Resort located at Alor Gajah. By the time I reached the resort, I already loved this place so much. Why? It is because the unique about this resort is its green environment surrounded by trees and fresh air which is something you cannot find in the big city hotels. Staffs are polite too and friendly to the guests. I strongly recommend this place to those who love green environment, peace and can relaxing their body and minds. Absolutely will come for second time!
Dear eddiehew140,
Thank you for sharing your experience with us. Our sincerest appreciation for your feedback during your recent stay and I am delighted to hear that you enjoyed our staff hospitality, the accommodations as well as the many attractions that we have here at the resort.
Should you wish to have another visit, kindly contact our reservation team for more attractive packages. My team and I are looking forward to welcoming you back here at A’Famosa Resort.
We highly appreciate your patronage and we look forward to welcoming you back to A’Famosa Resort.
Kind regards,
Hotel Manager
Had a good stay at the hotel, room was good and staffs were pleasant. My disappointment was the Old West as me and my husband had quite high expectation about the show but were low spirited after the whole event. I would suggest major changes in the shows to be much more innovative and in par with the current era. The games should also be improvised. Something should be done as to cater to both adults and children of various age. Hope this would encourage your team to upgrade the show and make it more advanced,interesting and attract people to be glued to their seats. Thank you.
Dear ganisha_82,
Thank you for your review of your recent visit.
I always appreciate hearing from our guests, especially on areas for improvement. I truly apologize that the comfort of your visit was interrupted and have taken your comment to the team for improvement. Your experience is not typical of our resort and staff and we are always looking to improve our customer experience. I would be most appreciative if you can please contact us at rdv.hotel@afamosa.com so that we may ensure your suggestion is properly addressed and we hope to welcome you back in the not too distant future.
Kind regards, Hotel Manager.
