There is a lot to like about this place - nice modern room, good facilities, convenient location, free wifi and shuttle, liquor shop five minutes walk away, and local restaurants that deliver good food. My rating would have been excellent for everything, but for one thing.
My flight arrived at 4:30am from Chile. I had e-mailed a couple of days before to find out how to get to the hotel. I was told to ring from the information desk (free) and they would come and get me. When I rang, I got an answering machine. Not very helpful. I left my mobile phone number. I rang again half an hour later and got the machine again.
Fortunately, I had some friends with a hire car who were able to drop my luggage off, and I went in to Auckland with them.
Later in the day when I returned, the fellow behind the desk said the answering machine is turned on when they are shuttling people to or from the airport. If that was the case, then they were probably at the airport a couple of times while I was waiting, but I did not know they were there. :-(
Leaving people sitting at the airport for hours is not a good advertisement, and especially when you give them a phone number to call you back on, but they don't call you.
All of this could have been avoided if they had told me to wait at some particular place, eg, outside door 11, where I would have seen them and been able to get to the lodge.
So if you are planning to stay there after a flight, it would be a good idea to pin them down in advance as to where you should wait after calling them.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Agoda, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Auckland Airport Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Auckland Airport Lodge New Zealand